Barnard Marcus has earned strong recognition for its responsive, professional service across property sales, lettings, and mortgage advice. Reviewers consistently praise the team's proactive communication, with agents keeping clients informed at every stage and responding promptly to queries. Clients particularly value the personal attention from individual team members, who are noted for taking time to understand their needs, offering honest guidance without high-pressure sales tactics, and going above and beyond, whether by arranging viewings outside normal hours, liaising with solicitors, or securing favourable mortgage deals. The firm's expertise is highlighted across first-time buyers, landlords, and those navigating complex transactions, with many reviewers expressing gratitude for how the team has made potentially stressful processes feel manageable and well-supported.
One recent review raised concerns about delays in processing a holding deposit refund and difficulties reaching a manager, though the issue was ultimately resolved. Across the broader body of feedback, however, Barnard Marcus is characterised by its knowledgeable staff, efficient operations, and genuine commitment to client wellbeing. Reviewers frequently mention specific agents by name and recommend the firm without hesitation, with several noting they have returned to use the service again or referred friends and family.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
Jec Caruth
★★★★★
I have found the all members of Barnard Marcus team to be totally professional, reliable and capable in selling my home. More importantllh for me they are approachable, friendly and have gone over an above their role to support me. The manager Francesca has been especially patient, and provided me with a listening ear, able to provide sound advice during what at times has been a challenging process of selling my property. I highly recommend using BM for anyone else who wants to sell their home.
Alexa Lamin
★★★★★
I cannot recommend Barnard Marcus highly enough, and I would especially like to recognise Brandon Richards for the exceptional service he provided throughout my entire letting process.
From the very beginning right through to completion, Brandon did his absolute best to help me at every stage. He was consistently professional, patient, responsive and genuinely helpful, even when there were various matters that needed to be resolved along the way.
What impressed me most was that I always felt listened to, valued and supported. Brandon took my concerns seriously, communicated clearly and continually tried to find solutions rather than simply passing things on. Moving home can be incredibly stressful, but having someone so committed to helping made a huge difference.
Brandon is excellent at his job and a real credit to Barnard Marcus. His level of customer service and professionalism deserves recognition — genuinely, give him a promotion!
I am extremely impressed with the service I received and would fully recommend Barnard Marcus, particularly Brandon Richards, to anyone looking to rent a property. Thank you so much, Brandon, for everything you did from beginning to end.
Shazna Begum
★★★★★
I had a great experience with Barnard Marcus. Roy and Marco were both extremely helpful, professional and friendly throughout the process. They kept me updated, answered all my questions and made everything much easier and less stressful.
Thank you to Roy, Marco and the team for the excellent service. I would definitely recommend Barnard Marcus! ⭐⭐⭐⭐⭐
Ibrahim Sangare
★★★★★
⭐⭐⭐⭐⭐
I would like to say a big thank you to Hamza for all his help and support throughout my property purchase. He has been very helpful, patient and professional, and has always taken the time to answer my questions and help me understand what was happening.
Buying a property can be stressful, especially when there are delays and complications, but Hamza has been very supportive and reassuring throughout the process.
I really appreciate all the effort he has made to help me. Thank you, Hamza, for your excellent service and support. Highly recommended!
James Codd
★★★★★
Ed got us into a house when the odds were stacked against him, that’s my estate agent!
Neil English
★★★★★
Lauren was swift to find multiple groups of eager tenants at the asking price - then gave solid advice on how best to choose between them, great stress free service especially welcome for a remote landlord 👍
Ollie Richardson
★★★★★
Kelly and team were great. Kelly had good local knowledge and was more positive about the potential sale price than others. (Dexters were down right rude in comparison). While we didn’t get the guide price I do understand it’s a tough market to sell flats in currently, Noah and Kelly got it done and supported aligning timelines with the onward chain. Constructive feedback: it was agreed I’d get feedback on each viewing within 24hours but I had to prompt the staff a few times to get this - minor inconvenience. Would highly recommend Barnard Marcus if selling in Ealing
Max Kuznetsov
★★★★★
I had a great experience with Kelly Gill. She was always incredibly helpful, responsive and proactive, particularly when it came to chasing the management company and the seller’s solicitors. She made the process much smoother and was always quick to help whenever something needed following up. Really appreciated her support and would definitely recommend her!
M N
★★★★★
Had a really great experience with Barnard Marcus throughout my purchase. Charlotte and Scot were fantastic from the initial viewings right through to completion — always friendly, helpful, patient and easy to deal with throughout what ended up being quite a long process. Really appreciated all their help and support getting everything over the line. Would highly recommend!
Anastasiia Tcimbaliuk
★★★★★
I had a very positive experience with Barnard Marcus Battersea. Lauren was friendly, helpful and responsive throughout the rental process, and she explained everything clearly. I signed my tenancy agreement today and really appreciate her support in making the process go smoothly ☺️. Thank you, Lauren!
Julie Shettle
★★★★★
James Anson accompanied me on four viewings in the Dorking area and was friendly, approachable and refreshingly honest about each property. What impressed me most was witnessing his interaction with vendors. Three were present during the viewings, and James treated them with genuine warmth, empathy and professionalism.
I usually find house viewings quite daunting and not particularly enjoyable, but James made the whole experience comfortable, engaging and positive. A real asset to Barnard Marcus and someone I would happily recommend.
Keravel Loup
★★★★★
Thanks Jakub for helping me throughout the process
Luke Venner
★★★★★
Hello
I recently spoke to the staff at this branch and found them extremely helpful. I wanted to leave a review for Tyler as whilst I didn’t end up renting from him directly, he gave me some amazing help in the process as a first time renter and this was definitely worth coming on to leave a review about so many thanks to this young man.
khalid Atied
★★★★★
We had an excellent experience with Mr. Eikon at BernardMarcus Estate Agents. He was incredibly helpful, supportive, and patient throughout the whole process. We viewed many houses with him, and his advice and guidance were always excellent and very much appreciated. He took the time to understand what we were looking for and was always professional, friendly, and willing to help.
MDP
★★★★★
Ella Rogers did a great job managing multiple viewings and ensuring our place was rented. She was professional in her approach and kept us fully informed via WhatsApp. Great job!
Zhijun Du
★★★★★
I would like to thank Barnard Marcus Estate Agents in Kennington, and in particular Marco Costeira, for his excellent support throughout our property purchase.
Marco was extremely helpful, professional and easy to communicate with. He regularly follow the transaction to keep things moving and did everything he could to help us achieve the exchange and completion within the required timeframe.
His proactive approach, responsiveness and commitment made a real difference during what could otherwise have been a stressful process.
I am very grateful to Marco for all his help and would happily recommend him and the Barnard Marcus Kennington team.
Harrison Hobbs
★★★★★
Tyler went above and beyond!
Tyler was really informative about new legislation and what it means in practice, and clearly knows the lettings industry inside out. He took the time to explain everything properly and was genuinely helpful throughout. Though unfortunately my current unit is not vacant, I will definitely be recommending Tyler and considering him once it becomes vacant. Thanks!
Emma-Jane Gordon
★★★★★
We recently purchased our first home with Barnard Marcus, and Milo helped us every step of the way. He was on time for every viewing, quick to reply to texts, and happy to help with anything we asked; no request ever felt like too much trouble.
What we appreciated most was that he kept us updated without us having to chase, and never once applied pressure. He always gave honest answers to direct questions, and it never felt like a sales pitch. It made a stressful process feel like we were being looked after rather than sold to. Highly recommend, thank you!
Amreeta Manaroo
★★★★★
Alexandera best estate agent I ever met, professionall and dedicated for her work, and very helpful, attention and in details for the tenant needs, her work above expectations. The best estate agents in the area, not about the money, about well being of the tenants. Thank you so much everything, wish you all the best
C L
★★★★★
Having moved only recently to Barnard Marcus, Worcester Park I have to say the service provided by Courtney has been outstanding. Her polite, calm and professional manner has made a difficult transition, completely hassle free. We are extremely grateful for the support and guidance Courtney has already provided to us, and to our tenants, and we look forward to working with her going forward. Thank you Courtney!
Yolanda
★★★★★
very good
Marly Leonetti
★★★★★
Tom at Barnard Marcus Epsom was fantastic! At *super* short notice, he facilitated a viewing after Saturday working hours and was very informative about the property, buying processes and house-hunting tips more generally. Really helpful for us first-time buyers!
Chris Watkins
★★★★★
I have recently been dealing with Lauren McDowell at the Battersea branch of Barnard and Marcus and i cant thank her enough for the professionalism and help that was given to me by her
Lulu Haile
★★★★★
Joe was fantastic, as a first time buyer he shared his time to walk me through all scenarios of mortgages and listened to my financial concerns and got me to the finish line with my dream home in London, down to negotiating and liaising with solicitors. Worth every £££
About Barnard Marcus
Barnard Marcus is a London and South East estate agency founded in 1873, operating over 30 branches across the region. The company offers residential sales, lettings, and property management services, with a strong reputation built on professional service and local market expertise. With an average rating of 4.63★ from over 11,600 reviews across Google, Feefo, and other platforms, Barnard Marcus is recognised for responsive staff, thorough property management, and successful transaction outcomes. The team supports clients through buying, selling, renting, and letting, providing mortgage advice, conveyancing, and surveying services alongside core estate agency work.