Barnard Marcus Croydon has built a strong reputation for responsive, professional service across buying, selling, and letting. Reviewers consistently praise the team's communication, proactivity, and willingness to go above and beyond, with particular commendation for agents including Alfie Metson, Hannah, Jed, Shoshana, and mortgage advisor Mo Almasri. Clients report feeling well-supported through complex transactions, appreciated for personal touches such as welcome packs, and impressed by the team's local market knowledge and efficiency in progressing sales. First-time buyers and landlords alike highlight the stress-free experience and attentive follow-up throughout the process.
One reviewer raised concerns about discriminatory practices in property viewings based on income levels, though the overwhelming majority of recent feedback reflects satisfaction with the service and professionalism offered. The firm has demonstrated particular strength in the lettings market, where tenants and landlords commend the team's responsiveness and care in matching properties to clients' needs.
Occasionally Reviews May Be Duplicated On Different Sources
Scot, Aalliyah & the rest of the team were brilliant in helping me purchase my first property. Their communication was fantastic through a complicated sale with lots of hurdles to overcome. Would recommend their services for anyone looking to buy or sell.
Hannah and her team - Alfie and Joe - handled the sale of our property really well. They worked really hard with prospective buyers at viewings and with follow up. Would recommend.
The office are also great with rentals too - as a Landlord I have happily used them for over a decade now.
I am now happy n my lovely new home(moved 16th june 26 ) introduced and sold to me by Alfie Metson _ I cannot recommend this guy highly enough - why?
He was obviouslly genuinely interedsted in finding out what I wanted and then finding it for me - he was friendly and relaxed but totally professional, I never fet pressurisedd in any way if I did nt like a property Althugh I asked to see the property I bought quite a few times he was always as relaxed and willing to find a date that was convenient for me while also fitting in t his busy viewing schedule - when I was concerned about the prooerty being too small,he immediately came up with several useful practical suggestions - one of which overbed cupbard unit listing 2 different suppliers - I followed up on this and i am really pleased with the result - until a few years ago I had built my own property portfio of more than 30 properties so i am very familiar with different qualities of agent - and i would say Alfie is the best i have ever met and he should go far in this profession or in fact any other as while being totally professinal he is also ambititious and interested in getting a good result for his client - Thank you Alfie
Excellent service provided by Joe Streetley. Showed me a few places And was always professional and responsive
A really great and attentive team.
Barnard Marcus Croydon is truly an Estate Agent when it comes to buying and selling a property. They are professional in what they’re commissioned to do. Once signed up to sell or buy , one will be kept updated every step of the way until the ultimate result achieved!
Azfarul was amazing, very informative and honest. Would 1000% recommend him and the team they placed us in our new lovely home very seamlessly and efficiently
Although our sale didn’t progress in the end due to our onward purchase falling through and us deciding to stay, Jed was brilliant throughout the process and we’re very grateful for the communication and support throughout the intended sale.
Really great experience renting with Barnard Marcus Croydon. Shoshana was fantastic, really responsive and efficient, I was able to move in just a week from placing my offer which was massively appreciated - thank you!
AAA+ service given by Shoshana. Keep me notified all throughout the process. And always available to help
Shoshana was brilliant. Great communication
Recently moved in a new property and received excellent service from Barnard Marcus Croydon. Staffs are very good, polite and helpful.
Shoshana has been brilliant handling our letting and such a nice person too :)
I recently bought a property through the agency and the support through sales progression was brilliant. questions were always answered and i never had to wait for communication. Jill in particular was very helpful and proactive in getting things resolved - really helped to ease stress.
I m very happy with the service at the agency.
They have been proactive and I had a buyer quickly. Hannah and Jill I worked with were very helpful.
I highly recommend them.
Thank you for going above and beyond throughout the entire process. The team was extremely professional and accommodating, and the completion candle was a lovely personal touch. From our first viewing with Tarin to the constant communication and support from Jed, everything ran smoothly. As first-time buyers, the whole experience was seamless and stress-free, and we couldn’t be happier with how we were supported.
Bought once through them and sold twice! Always a lovely team who are quick to respond and have definitely gone above and beyond more than once to get the sale through. Shout out to hannah and jill on the latest sale :)
I’ve just completed on purchasing a flat. The team, especially Alfie and Hannah, were a great support throughout the process. After missing out on another property in the building complex and knowing my keen interest, they were amazing at alerting me when this property came up a few weeks later, which I’m extremely grateful for
After having some issues with previous agents I was happy to come on board with the rental team here. Shoshana especially was incredible. Really attentive and found me someone quick and a perfect profile what I needed. Grateful to her and the team.
Extremely pleased with their service. From start to finish, the whole team are professional, very efficient and responsive. With regular viewings and update reports along the way, they keep you in the loop and react very quickly when offers come in. Highly recommend! Thank you to the sales team, especially Jed and Tony and the sale progression, Jill for all your hard-work!!
Fantastic customer service from sosana, very professional and insightful and helped me to find somewhere that suited my needs very quickly! Thanks again!
Brilliant service from the team at Barnard Marcus Croydon. Had my home on the market with another estate agent for months and didn’t make any progress, then got in touch with Banard Marcus and now it’s sold.
Really impressed with how proactive they were with finding a buyer. They were with me all the way through it, very friendly professional and communicative.
A few of them who really stood out were Alfie Metson, Hannah Mcalpine, Jed Peerless and Jill Parry. In all honestly the whole team were amazing, just wish I could remember all of theirs names!
Thanks again to all of you at Barnard Marcus!
All the very best!
Emmanuel
Big thanks to Alfie for showing me round to view a couple of properties over the weekend, he’s a really nice guy who is very honest and easy to get along with, anyone looking to buy in croydon I would recommend going to him.
I recently acted as the buying agent via my Company WelcHome International on a transaction where Hannah represented the seller, and I couldn't have asked for a better counterpart. Hannah is professional, proactive, and maintains excellent communication throughout the entire process. Her local knowledge of the East Croydon market is evident, and she played a key role in ensuring we reached a smooth completion. I look forward to working with her again!
Barnard Marcus Croydon is a trusted independent estate agent serving Croydon, Shirley, South Norwood and South London. With a 4.3-star rating from 229 verified customer reviews, the branch has established itself as a leading property specialist in this vibrant and increasingly popular neighbourhood.
Location & Community: Croydon is a dynamic and attractive area of South London, known for its excellent transport links, diverse community, and strong regeneration. Located in the Addiscombe area with direct access to East Croydon station and the Tramlink network, Croydon offers excellent connectivity to central London and the wider South East. The area is home to period Victorian and Edwardian properties, contemporary apartments, and a thriving local high street.
Services: Barnard Marcus Croydon provides comprehensive property services including buying, selling, renting, and letting across Croydon and the wider South London region. Additional services include property management, mortgages and protection, conveyancing, surveying, and new homes expertise—offering clients a complete property solution under one roof.
Market Expertise: The team brings extensive local knowledge of the Croydon property market, from period Victorian and Edwardian terraces to modern apartments and new developments. With over 80 years of service to the local community, the branch specialises in understanding the unique appeal of South London living whilst maintaining strong connections to investment opportunities and family homes across the region.
Client-Focused Approach: Barnard Marcus Croydon prioritises understanding both the property and lifestyle needs of buyers and renters. The team's local expertise enables them to match clients not just with homes, but with communities that suit their aspirations. Free, no-obligation property valuations are available.
Track Record: With 4.3 stars from 229 satisfied customers, Barnard Marcus Croydon demonstrates consistent excellence in customer service, market knowledge, and transaction management. The branch is committed to transparent, honest dealings and long-term client relationships built on trust and expertise.
