Barnard Marcus Epsom has built a strong reputation for responsive, professional service across buying, selling, and renting. Reviewers consistently praise the team's communication, with clients highlighting how staff keep them updated at every stage and respond promptly to questions. Several team members receive particular recognition: Izzie is frequently commended for her enthusiasm, professionalism, and willingness to go above and beyond; Nasim is noted for his knowledge, friendliness, and engaging approach to viewings; Dan Short is praised for his patience and expertise in navigating complex transactions; and Carolyne, the mortgage broker, is repeatedly highlighted for making the mortgage process straightforward and stress-free. First-time buyers especially appreciate how the firm demystifies the process and reduces anxiety. The team has also earned trust for handling difficult situations with genuine care and efficiency, such as helping clients who faced rental scams or managing sales of inherited properties.
One reviewer reported being blocked on WhatsApp after a viewing didn't suit their schedule, though this appears isolated among the overwhelmingly positive feedback. Overall, Barnard Marcus Epsom is recognised for combining professional expertise with a supportive, accessible approach that clients feel confident recommending to others.
Occasionally Reviews May Be Duplicated On Different Sources
Tom at Barnard Marcus Epsom was fantastic! At *super* short notice, he facilitated a viewing after Saturday working hours and was very informative about the property, buying processes and house-hunting tips more generally. Really helpful for us first-time buyers!
Highly recommend Barnard Marcus , was looking for new home and didnt want to use a different agency , they are very professional and very helpful.
Charlie couldnt of been more helpful , he made things happen and now we are in a home and thanks to you .kept me updated and communication was spot on.
This is the place to go .
Kathryn
Highly recommend Carolyne! She was exceptionally efficient, helpful, and professional throughout our entire mortgage process. Thanks to her hard work, our mortgage offer was issued unbelievably fast, which made a huge difference for us. Thank you, Carolyne, for the outstanding support!
Couldn’t recommend Carolyne enough! As our mortgage broker, She was fantastic throughout the entire process, always giving clear, honest advice and helping us make informed decisions. Her communication was excellent – she kept us updated every step of the way, responded quickly to any questions, and made what could have been a stressful process feel so much easier. We always felt supported and knew we were in safe hands. Thank you, Carolyne, for all your help – we couldn’t have done it without you!
I had an outstanding experience with Barnard Marcus Epsom. A special thank you to Izzie Skelton and Louis, who were incredibly professional, friendly, and supportive throughout my home-buying journey. They kept me updated every step of the way, responded quickly to my questions, and worked tirelessly to ensure everything progressed as smoothly as possible. Their dedication, honesty, and excellent communication made what could have been a stressful process much easier. I truly appreciate all of their hard work and would highly recommend Barnard Marcus Epsom to anyone buying or selling a property. Thank you again, Izzie and Louis, for your exceptional service!
Viewed some flats around Leatherhead with Tom. Was incredibly helpful and answered all my questions and offered lots of insights. Would recommend to anyone looking for a new place.
I recently had a valuation from Dan Short at Barnard Marcus and was extremely impressed with his knowledge and he was so friendly. I had a bad experience the week before as I was made to feel I was wasting the persons time on a previous valuation with a local company as I wasn't yet ready to put my house on the market and had to chase to get the report but Dan had sent me the report the next morning as promised and included properties in the area I was looking at to compare prices and encourage me that what I am searching for does exist ! As soon as I am ready i will be choosing Dan and Barnard Marcus to sell my home. Thank you Dan!
Just sold my flat through Barnard Marcus Epsom and I was delighted with the service provided! Dan and his team have been brilliant and Dan in particular helped navigate some tricky obstacles with the legal work and i can't thank him enough for keeping it together. would highly recommend.
Buying my first property with Barnard Marcus and Izzie has been really proactive and contactable, with regular updates throughout, making the whole process fairly stress free.
Just wanted to share what a fantastic experience we had with Izzie while searching for our new home. She was friendly, professional, and always happy to help. She made the whole process much less stressful and was always quick to answer any questions.
Thank you, Izzie. We’d highly recommend you to anyone looking for a great estate agent!
I had a good experience with Bernard Marcus buying my flat Nas was very good and responsive.
I’ve just rented a property and I have to say Charlie Sharpe has been really amazing, I’ve never rented before and I’ve made that clear to him, and he has made it super easy to understand and helped me setup with ease and has been super helpful 10/10 good at what he does!
Had a very positive viewing experience with Nas recently who showed me and my son a few homes over the weekend. He was very helpful and answered all our questions promptly.
My husband and I had a fantastic experience buying with Barnard Marcus. In particular Izzie, Carolyne and Lois, we cannot thank you all enough for making the process as smooth as possible. We would be more than happy to use you again. Best wishes, Mairi & Carl
Excellent Estate Agents, Dan and the team were great kept me informed all the way to the completion. Thank you all.
I had a fantastic viewing experience with Barnard Marcus. I was particularly impressed with Nas and his professionalism and kindness throughout. I had about 101 questions and was never made to feel silly for asking any of them. He always took the time to explain things clearly and made the whole process feel much less stressful. Would highly reccomend their services to anyone looking for a helpful and professional estate agent!
I recently bought a property through Barnard Marcus, Epsom. The team there was professional, patient and helpful - especially Nasim who helped us with multiple visits and went the extra mile to complete the transaction. Thanks!
After an incredibly stressful experience where we unfortunately became victims of a rental scam and were left without accommodation, Charlie was absolutely outstanding.
From our first viewing, they were professional, responsive, and genuinely understanding of our situation. They worked quickly to progress our application and helped us secure a property within 48 hours of viewing it, which was an enormous relief during a very difficult time.
Communication was excellent throughout, and they kept us informed at every stage of the process. Their efficiency, professionalism, and compassion made a huge difference when we needed it most.
Izzie and Carolyne were both fantastic throughout the whole process. Izzie was professional, friendly, and always quick to help, while Carolynne made the mortgage side feel simple and stress-free. Excellent communication from both - highly recommend!
I wanted to say a massive thank you for the team at Barnard Marcus. I have recently sold my sons house and had a wonderful experience with the Epsom team; in particular Izzie who helped me and my wife with all the solicitors paperwork, nothing was too much trouble and I often popped into the office and all the team knew me and were helpful and friendly
The Epsom branch of Bernard Marcus was outstanding from day one. From the first call through to exchange and completion, they understood our needs and supported us throughout the process with genuine care and empathy. A special mention to Izzie for her impeccable support throughout the entire journey!
I bought my first house through Barnard Marcus, Izzie was absolutely exceptional and couldn’t have done more to help throughout the process. Was a pleasure to deal with. Thank you!
Carolyne was fantastic with helping us with buying our first home two years ago and recently our remortgage! I would recommend her to anyone needing any mortgage advice!
Barnard Marcus Epsom is a trusted independent estate agent serving Epsom, Tadworth, Banstead and Surrey. With a 4.65-star rating from 301 verified customer reviews, the branch has established itself as a leading property specialist in this desirable and prosperous neighbourhood.
Location & Community: Epsom is an attractive and thriving area of Surrey, known for its excellent schools, strong community spirit, and excellent transport links. Located in the heart of Epsom town centre, opposite the clock tower, the branch offers convenient access to local amenities, shops, restaurants and services. The area is home to period Victorian and Edwardian properties, contemporary family homes, and a diverse range of property types.
Services: Barnard Marcus Epsom provides comprehensive property services including buying, selling, renting, and letting across Epsom and the wider Surrey region. Additional services include property management, mortgages and protection, conveyancing, surveying, land sales, new homes expertise, and auctions—offering clients a complete property solution under one roof.
Market Expertise: The team brings extensive local knowledge of the Epsom property market, with over 80 years of service to the local community. Senior Branch Manager Dan Short has won multiple National Property Awards and is a member of the National Association of Estate Agents. The award-winning team are all residents of Epsom and surrounding areas, providing outstanding local knowledge and expertise. The branch leverages Barnard Marcus's network of over 40 offices within the M25 to provide unrivalled levels of exposure for buyers and sellers.
Client-Focused Approach: Barnard Marcus Epsom prioritises understanding both the property and lifestyle needs of buyers and renters. The team's local expertise enables them to match clients not just with homes, but with communities that suit their aspirations. Specialist marketing packages include professional photography and audio tours. Free, no-obligation property valuations are available.
Track Record: With 4.65 stars from 301 satisfied customers, Barnard Marcus Epsom demonstrates consistent excellence in customer service, market knowledge, and transaction management. The branch is committed to transparent, honest dealings and long-term client relationships built on trust and expertise.
