Reputation Profile

Barnard Marcus South Croydon

4.5
Very Good
Based on 225 Reviews Discovered Online

Summary of Reviews

Barnard Marcus South Croydon has built a strong reputation for responsive, professional service across both sales and lettings. Reviewers consistently praise the team's communication, with particular commendation for agents including Aaliyah Houston, Charlotte, Scott, Leon, and Pasquale. Clients highlight the agency's proactive approach, willingness to go above and beyond, and ability to navigate complex transactions smoothly. First-time buyers and sellers frequently note feeling supported throughout what can be a stressful process, with staff demonstrating genuine care for clients' circumstances rather than simply pursuing a sale. The in-house mortgage broker service has also been singled out for its expertise and helpfulness.

One significant negative experience was reported involving a serious breakdown in communication around a rental property, where a client's accepted offer and holding deposit were not honoured due to internal miscommunication between branches, and the deposit took a week to be returned. Aside from this incident, the overwhelming majority of reviews reflect satisfaction with the branch's professionalism, efficiency, and customer-focused approach.

LocationBarnard Marcus Estate Agents South Croydon, Selsdon Road, South Croydon, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

M N
M N

Had a really great experience with Barnard Marcus throughout my purchase. Charlotte and Scot were fantastic from the initial viewings right through to completion — always friendly, helpful, patient and easy to deal with throughout what ended up being quite a long process. Really appreciated all their help and support getting everything over the line. Would highly recommend!

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samantha timms
samantha timms

Leon is the agent I’ve been talking to and he has been very helpful and supportive with helping me decide on my first flat. His been very helpful in making sure I have all the information I need and his been very patient with allowing me to do a few viewings and having time to think about which one I would like.

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MS M
MS M

I'd highly recommend BM as a trusted partner for both landlords and tenants - especially Leon. I had a tight timeframe due to travel, a strict checklist, and tons of questions, and he stepped in at short notice to completely turn my experience around and make the process stress-free. He carefully explained the landlord’s preferences and mapped them against my exact circumstances to align and ensure a good fit, demonstrated deep legal and local market knowledge, and went above and beyond by being incredibly patient, reassuring, and generous with his time - no question was too big or too small.

Crucially, his support did not stop at handover: he made sure I felt looked after even after getting the keys. He's a phenomenal asset to the team, and a genuine professional with great work ethics who makes clients feel safe and valued. 10/10 experience, couldn't have asked for any better. Thank you!

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Reece Ryan
Reece Ryan

Really happy with the service I received. Keeva was friendly, helpful and professional throughout, making the whole process really smooth and stress-free. Would definitely recommend!!!

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Eleni
Eleni

Best agency ever!
If you want to find the perfect home for you please get in touch with this agency. They will listen to what you like or dislike in a property and find you the perfect match…they will be responding to your emails without leaving you wait forever and help you with any questions or concerns, not to mention what a fun place it is and how relaxing they make the whole process! Many thanks to Scot an amazing and caring professional that showed me the perfect place for me ticking off all my requirements and to his colleague Pasquale who is a brilliant broker! With them two I could do it all over again!

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Kirran58
Kirran58

Aaliyah has been very friendly and helpful during the sale process, highly recommended

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James H
James H

Aaliyah was exceptionally helpful throughout and always responsive. A credit to the company.

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Adebimpe Akinyemi
Adebimpe Akinyemi

Leon Di Giovannni, has been very helpful to my husband and I and we are happy to tell more people about your outstanding performance and customer care relationship.

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mega “meggashakattak” shakattak
mega “meggashakattak” shakattak

After a long journey of almost a year, many viewings and probably giving Aaliyah numerous headaches, I purchased through Barnard Marcus South Croydon.

Aaliyah was amazing to work with, very helpful and always met my needs, her honesty and understanding of my situation was great. I can't thank her enough for her kindness and effort.

Scott was my second point of contact who was also great!

Barnard Marcus also provid an in-house mortgage broker, (Paz, if I'm not mistaken) who was again very knowledgeable and helpful.

All in all a very positive experience for a first time buyer.

Thank you everyone at the branch for your assistance.

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Antonietta Sannino
Antonietta Sannino

I had an excellent experience purchasing my flat. From start to finish, the estate agent looked after me exceptionally well and guided me through every step of the process. They were always professional, responsive, and happy to answer any questions I had.

Pasquale and Scott truly went above and beyond to make the whole experience as smooth and stress-free as possible. Their support, dedication, and attention to detail gave me confidence throughout the purchase. I am very grateful for all their help and would highly recommend them to anyone looking to buy a property.

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Laura Purcell
Laura Purcell

Keeva helped us with everything and ensured the move was a smooth process

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Douglas O
Douglas O

I cannot recommend Aaliyah at Barnard Marcus South Croydon highly enough. After a frustrating experience with another estate agent who failed to secure a buyer, we instructed Barnard Marcus and within weeks the property was sold. The difference in approach was immediately apparent.

Aaliyah is an exceptional Senior Negotiator. She is proactive, knowledgeable, and clearly has the trust of buyers in the area. Throughout the process, communication was consistently prompt and professional. On the occasions Aaliyah was unavailable, she ensured that another member of the team was available to pick things up seamlessly, so we never felt left without support or answers.

This is a team that genuinely delivers results. If you are looking for an estate agent who will actually sell your property rather than simply list it, ask for Aaliyah. She is a credit to Barnard Marcus South Croydon and, in my view, ready for far greater responsibility.

A thoroughly deserved five stars!

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Cynthia Osunde
Cynthia Osunde

Excellent work

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Dominique Cariño
Dominique Cariño

We had a really positive experience with Barnard Marcus South Croydon branch during what was a very stressful time for us.

After unfortunately falling victim to a rental scam, we needed to find a new place quickly. The team were incredibly helpful, responsive, and made the whole process much smoother than we expected. From the viewing to getting everything sorted, they kept us updated throughout and helped us secure a property within 48 hours.

A special thank you to the team and Jordan for being understanding of our situation and moving things along so efficiently. It was a huge relief to have such a straightforward and professional experience when we needed it most.

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Alex Reid
Alex Reid

My mum recently purchased a property through Barnard Marcus South Croydon, and I was the one organising everything. Scott was really helpful throughout the whole process — proactive, communicative and understanding.

We had some inheritance-related delays outside of our control, and he was great at acting as the middle person and keeping things moving.

I also appreciated that he didn’t come across like a typical salesperson and felt genuine in wanting to help rather than just make a sale. Would definitely recommend. 😊

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Mani Soor
Mani Soor

I have had a really professional service from Barnard Marcus, in particular Charlotte. Nothing was ever too much trouble for her and her communication was excellent. I must also mention Scott who also supported throughout. It's a stressful time moving home, but you both supported me the whole way through - Thank you.

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Dewjuan Ambersley
Dewjuan Ambersley

My partner and I had the pleasure of working with Aaliyah Houston when purchasing our first property together recently. She communicated promptly and kept us up to date with any new developments. This ensured the overall buying process went as smooth as it could. It was a pleasure working with the Barnard Marcus team.
Special thanks to Pas, he was very helpful in securing the best mortgage rate available at the time of purchase.

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Becky Rawlings
Becky Rawlings

Great experience selling with Barnard Marcus (south croydon), Aaliyah was amazing and made the whole experience as smooth as possible.

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Abdul Hamed
Abdul Hamed

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Jenny Millar
Jenny Millar

I had the pleasure of working with Aaliyah Houston during the sale of my property in South Croydon. The buyer's solicitor was particularly challenging to work with and Aaliyah's calm, proactive oversight was critical to this reaching completion.

Aaliyah demonstrated patience, good humour and excellent communication throughout. I would highly recommend her and the rest of the Barnard Marcus team in South Croydon.

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Humayun Khan
Humayun Khan

I recently purchased a property through Barnard Marcus in South Croydon, and I couldn’t be happier with the service I received.

A special thank you to Charlotte, who supported throughout the entire process. From the initial viewings right through to completion, she was professional, knowledgeable, and incredibly responsive. Buying a property can often feel stressful, but Charlotte was available to answer questions, provide updates, and offer reassurance whenever needed.

Her communication was excellent, and she genuinely made the whole experience smooth and straightforward. I always felt informed and supported at every stage.

I would highly recommend the South Croydon team at Barnard Marcus, and especially Charlotte, to anyone looking to buy or sell a property. Thank you again for such outstanding service!

Humayun Khan

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John
John

I was recently looking for a property to rent and the lettings team was so helpful especially Keeva and Jordan. Thank you so much.

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Vinod Birdi
Vinod Birdi

Barnard Marcus South Croydon are currently in the process of helping us move property. I can honestly say, this team is exceptional. I want to extend my highest gratitude to Charlotte, Aaliyah, Pasquale, Scot and Matt. An absolute dream team. They have made the process of selling our property so seamless. Charlotte & Aaliyah did an excellent job at showing potential buyers around and dealt with difficult questions. Pasquale is a genius with all things mortgage related and Scot & Matt have been there to answer all of our endless questions. Highly recommend this branch! Thank you so much to you all.

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Leona Lee
Leona Lee

I had a really great experience with the team but in particular Aliya.
She was professional, very responsive and did everything in her power to make the transaction quick and painless. Thank you again for all your help!

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About Barnard Marcus South Croydon

Barnard Marcus South Croydon is an independent estate agent serving South Croydon, Selsdon, Forestdale, Sanderstead, Purley and Caterham. With a 4.49-star rating from 217 verified customer reviews, the branch has built a strong reputation for expert local knowledge and results-driven service across the Croydon property market.

Location & Community: South Croydon is a well-connected area on the southern edge of Greater London, offering a diverse mix of period semis, detached family homes, and modern apartments at competitive prices. The branch is located on Selsdon Road, conveniently close to South Croydon station with on-site parking, making it easily accessible for buyers, sellers, landlords, and tenants. The area is popular with families and commuters seeking good value within easy reach of central London.

Services: Barnard Marcus South Croydon provides a comprehensive range of property services including buying, selling, renting, and letting. Additional services include mortgage and financial advice, conveyancing, surveys, auctions, property management, vacant home and inventory services, new homes, EPCs, and land sales — offering clients a complete property solution under one roof.

Market Expertise: The team brings deep local knowledge and long-standing community ties to every transaction. Board of Management Partner Matthew Nobbs has worked locally in South Croydon for over 13 years and with Barnard Marcus for over 25 years, building lasting relationships with buyers and sellers across the area. Branch Partner Scot Mckirdy has 21 years at Barnard Marcus across multiple local offices including Sanderstead and Sutton, delivering excellent results through industry-leading marketing and service standards. Lettings Branch Manager Jordan Di-Giovanni has progressed from Trainee Lettings Negotiator to Branch Manager over 7 years, building strong local lettings knowledge and a client-first approach. Lettings Listings Manager Leon Di Giovanni is known for his enthusiasm, local market experience, and consistently going above and beyond for clients. Senior Negotiator Charlotte Williams brings three years of local experience and a smooth, client-focused approach to every sale. Senior Negotiator Aaliyah Houston is passionate, highly knowledgeable about the area, and proactive in helping clients find their perfect home. Lettings Negotiator Keeva Mcguire brings high enthusiasm, a strong work ethic, and a proactive approach to the lettings team. Mortgage Services Consultant Pasquale Giannotta is known for taking time to understand each client's needs and explaining mortgage options clearly. New Homes Board of Management Partner Heidi Rhodes has 22 years of industry experience and 8 years at Barnard Marcus, advising on branding and bringing new developments to market across South London and Surrey.

Client-Focused Approach: Barnard Marcus South Croydon offers window displays, video tours, premium listings, and featured properties to maximise exposure for every instruction. The branch lists on all major portals and provides tailored marketing strategies including professional photography and targeted local advertising. Free, no-obligation property valuations are available for sellers and landlords.

Track Record: With 4.49 stars from 217 satisfied customers, Barnard Marcus South Croydon demonstrates consistent excellence in customer service, local knowledge, and transaction management. The branch is committed to transparent, honest dealings and long-term client relationships built on trust and expertise.