Barnard Marcus Thornton Heath has built a strong reputation for responsive, professional service across its sales, lettings, and mortgage divisions. Reviewers consistently praise the team's communication, with clients highlighting how staff members including Steven, Ronneil, Sharone, Dayna, and Danni go above and beyond to guide them through complex processes. The firm is recognised for its efficiency in securing properties and buyers, often completing transactions swiftly, and for treating clients as individuals rather than transactions. Mortgage broker Sharone Balarajah receives particular commendation for her patience in explaining options, proactive deal-finding, and ability to save clients significant sums. The lettings team is noted for quick turnarounds and attentive landlord relations, whilst the sales progression support, particularly from Jill, ensures smooth completion of transactions.
The branch has earned trust through consistent follow-through and accessibility, with clients reporting that staff remain available even outside standard hours when urgent situations arise. First-time buyers, landlords, and those navigating difficult circumstances such as divorce or tight timescales have all reported feeling supported and informed at every stage. One review expressed dissatisfaction, though the overwhelming majority of feedback reflects satisfaction with the team's professionalism, knowledge of the local area, and genuine commitment to client outcomes.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
Ibrahim Sangare
★★★★★
⭐⭐⭐⭐⭐
I would like to say a big thank you to Hamza for all his help and support throughout my property purchase. He has been very helpful, patient and professional, and has always taken the time to answer my questions and help me understand what was happening.
Buying a property can be stressful, especially when there are delays and complications, but Hamza has been very supportive and reassuring throughout the process.
I really appreciate all the effort he has made to help me. Thank you, Hamza, for your excellent service and support. Highly recommended!
Kate Livesey
★★★★★
I could write a short story about how great the team is at Barnard Marcus Thornton Heath Branch. Thanks to Steven we found a hidden gem of a house and thanks to the marvelous Sharone I’m confident we got the best possible mortgage. Our first deal was coming to an end and we didn’t hesitate to reach out to her for help securing a new one. I have absolute confidence with her and can’t recommend the group more highly.
Caroline Price
★★★★★
Can’t thank the team enough.. from Steven’s initial visit to Hamza securing a buyer, over and above service. Must also give a special thanks to Jill (sales progression manager) who kept things going!! Highly recommend
Michael Beegan
★★★★★
⭐⭐⭐⭐⭐
I had a great experience dealing with Sharone Balarajah. She was professional, friendly and extremely helpful throughout the whole process. Communication was always clear and prompt, and she made everything straightforward and stress-free.
Sharone was always happy to answer any questions and went above and beyond to make sure everything was taken care of. I’d definitely recommend Sharone to anyone looking for a reliable and professional broker.
Quinn Oldham
★★★★★
Ronneil was excellent in helping me through the process of renting a new flat. The office on the whole was very helpful.
Abdul Majed Mokul
★★★★★
I cannot recommend Barnard Marcus and Sharone Balarajah highly enough. Over the past few months, Sharone has been absolutely fantastic in helping me through my remortgaging process.
From the very beginning, she has been professional, friendly, caring, and incredibly easy to talk to. As someone who did not know much about the remortgaging process and was concerned about rising interest rates, I often felt unsure about the options available to me. Sharone took the time to explain everything clearly, answer all my questions, and reassure me every step of the way.
What really stood out was her constant communication and dedication. She kept in regular contact throughout the process, always keeping me informed and working hard to find the best possible deal for my circumstances. Nothing was ever too much trouble, and I always felt supported and valued as a client.
Sharone's knowledge, patience, and commitment to providing excellent customer service are truly outstanding. She made what could have been a stressful experience feel straightforward and manageable.
Thank you, Sharone, for all your hard work and support. You have been excellent throughout, and I would not hesitate to recommend you and Barnard Marcus to anyone looking for mortgage or remortgage advice.
Georgina Gangadeen
★★★★★
So pleased I met with Dayna to let our property! She is very much on the ball and gave us some great advice. We were able to contact her about anything anytime, and she was always more than happy to help. Found our tenants really quickly, got a great price and the end to end process from signing contracts to moving in was seemless. I couldn't recommend her more! Renniel was great too and was able to help answer any queries we had. Both had excellent customer service! I highly recommend.
Rezaul Hamid
★★★★★
I am Rezaul Hamid (132 Bensham Lane). I am referring to DJ Dormer (Ronneil), who has provided an excellent service to secure a tenant within a short period of time. He was very supportive, professional and has had all the relevant experience required to do the job effectively. With his care and experience, he definitely deserves to be promoted. Thank you. Mr Rezaul Hamid
kennytassassin
★★★★★
A massive shout out to Ronneil for his help in securing a property for myself and family, great communication and fantastic service from him, on hand when you need him
Sandra Conteh
★★★★★
Ronniel Dormer is the best housing agent I would recommend him anywhere
He’s very professional and good at his job
He’s trustworthy and he’s the right man for the job
He’s very compassionate about his work and clients that he comes across which is one of the quality ones should posses.
Courtney Edmond
★★★★★
Sharone is very easy to deal with and very helpful. Tell me everything I need to do my mortgage and helped me to find my new home with Alfie and now I've moved in and I'm super happy
I have already recommended to my friends and family
sukhdeep kaur
★★★★★
We have had a great experience renting from Ronnie. He provided us with a lovely house and has always been helpful whenever we needed anything. If there is ever an urgent issue or concern with the property, he responds quickly and gets it sorted as soon as possible. He is reliable, professional, and genuinely cares about his tenants. I would highly recommend Ronnie to anyone looking for a trustworthy team member all the team is lovely and responds to us very well
Sharon Arthur
★★★★★
Very efficient and paper less. We had our property within the time frame expected. Excellent service from Ronneil
emmanuel offei
★★★★★
Mr Ronniel was very helpful with securing my present flat. He very accommodating and understanding of my perculiar needs at the time.
Steve Fox
★★★★★
Excellent lettings team, the gentleman that helped me find a flat made everything hassle free and everything was sorted very quickly. Highly recommended!
suliat ogundiran
★★★★☆
Excellent
maryam kikelomo
★★★★★
Ronniel provided an excellent service throughout my renting process. He was always responsive, efficient, and kept everything moving smoothly. He went above and beyond to ensure everything was completed on time, making the entire experience stress-free. I truly appreciate his professionalism and would highly recommend him.
Alfie Lloyd
★★★★★
Very grateful for helping us find our rental flat. Nothing ever goes smoothly but Ronneil was there to help us (even on his day off!) so a massive thank you!
Ranjeet Sandhu
★★★★★
We highly recommend Sharone Balarajah, the mortgage service partner at Bernard Marcus’ Thornton Heath branch. This is the fourth time I have used Sequence, as a lifetime member, and we will specifically be requesting her again in the future! Sharone is always super responsive and helpful. Thanks to her proactiveness and putting our interests first, she was able to save us £100s on our monthly mortgage payments as rates were set to go up the next day. Thank you very much Sharone!
Laila H.
★★★★★
Steven was excellent with my house purchase as a first time buyer. Highly recommend buying a property with Barnard Marcus Thornton Heath!
Toby Gannon
★★★★★
Sharone got me an amazing deal on my new mortgage and was incredibly helpful, friendly and patient throughout.
I absolutely recommend her to boil down and guide through this usually-painful process.
Ruth Grimwood
★★★★★
I have been using the mortgage services of Sharone through Barnard Marcus since I bought a house through them in 2019 and she has always made the mortgage and remortgage process so straightforward and easy. She is always quick to respond to emails and questions and very patient in explaining the different processes and time frames to me. Most recently she has helped me arrange a mortgage so I could move down to the coast and she took all the stress out of the situation. She explains options clearly and thoroughly and had regular, friendly check ins throughout the process. Thank you so much!
Brinda Leger
★★★★★
Thank you so much to Steven, Danni and Barnard Marcus Thornton Heath helping us to sell our flat.
Steven and Danni have been helpful, supportive and understanding throughout the whole process.
Thank you to Sharone for her help and advice on the mortgage application process.
Sharone has made the whole mortgage application procedure going smoothly for us.
Kerene Luemba
★★★★★
Dayna the manager of Thornton has helped me rent out property the service was quick and good!!! Would recommend !!
About Barnard Marcus Thornton Heath
Barnard Marcus Thornton Heath is an independent estate agent serving Thornton Heath, Upper Norwood, Crystal Palace, Selhurst, Penge and the Croydon borders. With a 4.43-star rating from 315 verified customer reviews, the branch is located on Brigstock Road, a short walk from Thornton Heath train station, and has built a strong reputation for professional, results-driven service backed by deep local knowledge.
Location & Community: Thornton Heath is a well-connected area in the London Borough of Croydon, popular with families and first-time buyers seeking good value within easy reach of central London. The area offers a wide range of properties from Victorian terraces and period semis to modern apartments, with direct rail links into London Bridge and London Victoria. The branch is prominently located in the heart of Thornton Heath with a large window display and featured properties, giving every instruction maximum local exposure.
Services: Barnard Marcus Thornton Heath provides a comprehensive range of property services including buying, selling, renting, and letting. Additional services include mortgage and financial advice, home conveyancing, surveys, auctions, and new homes — offering the whole package under one roof. The branch is open six days a week and most bank holidays, and lists every property on Rightmove, Zoopla and OnTheMarket for maximum online exposure. Marketing packages include professional photography, detailed floorplans, and enhanced social media advertising.
Market Expertise: Assistant Manager Steven Bakare has over 16 years of estate agency experience and knows the local market inside out, bringing fairness, reliability, and patience to every client interaction. Negotiator Hamza Farooq joined the team recently and has already made a strong impact, combining a solid customer service background with a passion for helping clients find their next home. Lettings Manager Dayna Chong is a dedicated lettings specialist, passionate about matching landlords with the right tenants and tenants with the perfect home, with strong industry knowledge and a readiness to answer any rental question. Senior Lettings Negotiator Ronneil Dormer was born and raised in Croydon and brings a positive, can-do attitude, strong communication skills, and a natural ability to connect with people. Mortgage Services Partner Sharone Balarajah has over 13 years of industry experience and uses her extensive mortgage knowledge to support every type of buyer, from first-time purchasers to experienced investors. Administration Manager Kerry Walsh has been a key part of the Thornton Heath team since 2016, supporting new administrators across the area and keeping everything running smoothly and compliantly behind the scenes. Assistant Sales Progression Manager Jill Parry brings passion, patience, and determination to every move, ensuring every transaction progresses smoothly to completion. New Homes Board of Management Partner Heidi Rhodes has been with Barnard Marcus for 10 years and brings 22 years of industry experience, advising on branding and bringing new developments to market across South London and Surrey.
Client-Focused Approach: Barnard Marcus Thornton Heath works closely with the Barnard Marcus Land & New Homes and Auctions teams to provide a complete property service. The branch offers free, no-obligation market appraisals for homeowners and landlords, with a best price commitment and high standard of service at every step. Lettings services include both non-managed and fully managed options to suit every landlord's needs.
Track Record: With 4.43 stars from 315 satisfied customers, Barnard Marcus Thornton Heath demonstrates consistent excellence in customer service, local knowledge, and transaction management. The branch is committed to transparent, honest dealings and long-term client relationships built on trust and expertise.