Thanks Jakub for helping me throughout the process

Barnard Marcus West Kensington has built a strong reputation for responsive, professional service across lettings, sales, and mortgage advice. Reviewers consistently praise the team's responsiveness, clear communication, and willingness to go beyond standard service. Jakub, Andreja, and Arash feature prominently in recent feedback for their efficiency in finding properties and guiding clients through the rental process, often completing arrangements in remarkably short timeframes. The sales team, including Simon and Jez, are similarly commended for their proactive approach and market knowledge. Mortgage adviser Shashi is noted for sourcing competitive deals and maintaining long-term client relationships. Clients across all services highlight the team's approachability, genuine care for outcomes, and ability to navigate complex or time-sensitive situations with professionalism and warmth.
One landlord raised significant concerns about property management standards, citing poor responsiveness after contract signature, excessive hidden charges, and administrative errors in financial reporting. However, the overwhelming majority of reviews reflect satisfaction with the agency's lettings, sales, and advisory services, with many clients expressing willingness to return or refer friends and family.
Occasionally Reviews May Be Duplicated On Different Sources
Thanks Jakub for helping me throughout the process
I had a very positive experience with Barnard Marcus West Kensington. Jakub was extremely helpful, friendly and professional throughout the letting process. He was always quick to respond, kept me well informed at every stage and made the whole experience straightforward and stress-free. I’m very happy with my new home and would happily recommend Jakub and the Barnard Marcus team to anyone looking to rent in the area.
I have been working with Shashi for a few years and the service is always excellent and professional. He goes the extra mile in terms of sourcing the best mortgage deals, always responsive and helpful.
Arash was really professional, helpful, and easy to deal with. He explained everything clearly, was very responsive, and made the whole process smooth from start to finish. Really appreciated his service and would definitely recommend him to others.
We have used Shashi to arrange our mortgage for many years and really appreciate his professional advice and service in getting us the best deal. We highly recommend Shashi and have referred our friends and family.
I had a fantastic experience working with Barnard Marcus. The team has been professional, friendly, and always quick to answer any questions throughout the entire process.
Our first experience was with the sales team, where Simon and Shashi helped us find the perfect property and arranged our mortgage in a very short time. Jez was also incredibly supportive throughout the purchase, making the whole process smooth and stress-free.
More recently, we decided to let out our flat, and there was no better choice than Barnard Marcus. Arash organised multiple blocks of viewings and found us high-quality tenants very quickly. Andreja, the manager, provided excellent service and gave us complete peace of mind throughout the lettings process, while Jakub was always available to answer our questions and kept us informed right up until the tenants moved in.
I highly recommend Barnard Marcus to anyone looking to buy, sell, or let a property. They have a fantastic team that genuinely cares about their clients and delivers an outstanding service from start to finish.
Highly recommend! Was so quick to help me find a property as well as answer any of my questions. Massive thanks to Jakub Lasia as well, very professional and astute. Helped me a lot with the process, was very knowledgeable when I needed answers as well as a very polite person. Brilliant service.
I’ve had a really positive experience with Barnard Marcus, and I specifically want to mention Jakub for his help throughout the process. From the start, he came across as really friendly and approachable, which made a big difference because moving or dealing with property stuff can be quite stressful.
Jakub was always easy to get hold of and kept me updated without me having to constantly chase things. Even when there were delays or things that were out of his control, he still made sure to explain what was going on so I wasn’t left confused or worried. That level of communication really stood out to me.
He also felt very genuine and not “pushy” at all, which I appreciated. He gave clear advice when needed but never made me feel pressured into anything. It felt like he actually cared about making sure things went smoothly rather than just rushing the process through.
Overall, I’m really happy with the service I received and would definitely recommend Jakub at Barnard Marcus to anyone looking for an estate agent who is professional but also very down to earth and supportive throughout the whole process.
Great place, Jakub and arash were both very helpful in finding me a property, super helpful and very professional I couldn’t recommend them enough. 6 stars
Selling my property was an incredibly smooth experience thanks to the team at Barnard Marcus. Jez and Simon were brilliant to deal with, always proactive with their feedback and highly professional. They made the entire process seamless from start to finish. Highly recommend!
We had an excellent experience with Simon Triglia, he was the man that made it happen. He absolutely delivered on everything, kept us well informed throughout the process, was very transparent with everything and really did go that extra mile for us.
Andreja, Jakub and Arash have provided a top quality service for us. They have a professional approach to lettings and go the extra mile to make sure any issues are dealt with in an efficient manner. Highly recommended!
I have worked with Barnard Marcus for several years to find tenants for my properties, and the service has always been excellent.
A special thank you to Andreja, who is one of the best professionals I have ever worked with. He is always supportive, responsive, caring, and genuinely committed to achieving the best results. To be honest, without Andreja, I don’t think I would still be working with Barnard Marcus today. His professionalism, dedication, and personal approach are truly exceptional.
I would also like to thank Jakub and Arash for their excellent support and professionalism throughout the process.
I highly recommend Barnard Marcus to any landlord looking for a reliable and trustworthy agency.
PROPERTY FMC UK LTD
Fantastic service by Simon Triglia, he is the only reason I instructed Barnard Marcus to sell our home. Very refreshing to have such a pro-active estate agent, nothing was too much trouble!
The entire sales team was great to deal with! Simon & Jez were true professionals which made the sale of my flat a lot smoother. Would definitely recommend them to anyone looking to sell their property in the area.
A huge thank you to Arash and Jakub who went above and beyond so that we could move in very quickly! We love the place and we could not have done it without their help and dedication! Thanks again.
We had the most wonderful experience with Barnard Marcus team and can’t recommend them highly enough! Andreja and Jakub went above and beyond to help us find and rent an amazing property. And when is was time to buy our place, Simon and Jez were absolutely exceptional! Their knowledge of the market, patience with all our questions, and calm guidance through every stage made the entire journey smooth and exciting. A huge thank you also to Shashi, who found us a mortgage solution tailored perfectly to our situation. His expertise and responsiveness made the financing side so much less intimidating — we’re so grateful for his help in making it all possible!.. The whole team worked together seamlessly, and it’s clear this agency values real relationships over transactions. We will absolutely be back in the future for any property needs, and we’re already enthusiastically sharing their details with friends and family. If you want a team that combines top-tier professionalism with kindness and integrity — look no further!
I had a really positive experience buying my flat through Barnard Marcus. The whole process was much smoother than I expected, and the team were always helpful and responsive.
A special thank you to Jez and Simon, who supported me throughout the purchase. They were always quick to reply, kept me updated, and made sure everything moved along when needed.
I’m very happy with their help and would definitely recommend them to anyone looking to buy or sell a property.
Rented a flat through this branch, a very nice experience. Arash and Andreja were very helpful on all stages of the process. No issues on the tech side as well, got all the necessary documents right and on time. Thank you!
We honestly couldn’t have asked for a better experience with Jakub at Barnard Marcus in West Kensington. Renting in London can be quite overwhelming, but he made the whole process feel so much easier. He was always quick to reply, super helpful with all our questions, and very accommodating. He even arranged a later viewing for us, which we really appreciated!
We’re very grateful for all his help. Would absolutely recommend him to anyone looking to rent in the area!
thank you so much Mr. Jakub
Great experience with Barnard Marcush—professional service and a well-maintained home.
• Very satisfied with Barnard Marcush for their smooth and reliable rental service.
• Appreciate Barnard Marcush for making the renting process easy and stress-free.
i appreciate it . Mr. Jacub
I recently rented a property through Barnard Marcus and had a great experience. The whole process was smooth, clear, and handled very professionally. The team was responsive, helpful, and made everything easy from viewing to signing the contract. Highly recommend!
Andreja and Jakub went to unbelievable lengths to help me and my flatmates find and move into our current place. From day one, Jakub identified our needs and found the perfect match for us — he was attentive, patient, and genuinely understanding. There were several obstacles throughout the process, both on our side and the landlord’s, but Andreja and Jakub worked tirelessly to resolve every issue that came up.
It’s no exaggeration to say that we would never have managed to find such a perfect home or negotiate a deal that suited us so well without them; their support was absolutely crucial. They are not only excellent professionals but also excellent people who truly care about everyone involved and strive to reach the best outcome for all parties.
Had a great experience with Barnard Marcus! Everything went really smoothly and Jakub & Andreja were extremely helpful throughout the whole process. They were kind and helped me with any inquiry that I had.
Barnard Marcus West Kensington is an independent estate agent serving West Kensington, Brook Green, Shepherds Bush, Hammersmith and the wider West London area. With a 4.48-star rating from 229 verified customer reviews, the branch is situated in the heart of Brook Green and has been part of the Barnard Marcus network since the firm was established in 1979. As part of the Connells Group — the UK's largest and most successful estate agency group, backed by the financial strength of Skipton Building Society — the branch combines trusted local expertise with the reach of a national network of 600+ offices.
Barnard Marcus West Kensington provides a comprehensive range of property services including buying, selling, renting, and letting. Additional services include mortgage and financial advice, home conveyancing, surveys, EPCs, auctions, and new homes. The branch lists every property on Rightmove, Zoopla and OnTheMarket for maximum online exposure. Free valuations are available Monday to Saturday, including evenings and weekend appointments.
Branch Manager Simon Triglia is a seasoned estate agent with 18 years of experience in West London's property market, specialising in residential sales. Beyond real estate, Simon is a passionate motor racing enthusiast who has competed internationally, including races against F1 champions Damon Hill and Nigel Mansell. Lettings Branch Partner Andreja Kmetovic brings a wealth of experience in Central and West London lettings, speaking five languages and working in the Shepherds Bush area since 2004. Mortgage Services Partner Shashi Vadhwana has over 16 years of experience in financial services, specialising in residential, buy-to-let, and remortgage solutions. New Homes Board of Management Partner Sarah Jones has over 20 years at Barnard Marcus Land and New Homes, advising residential developers and landowners across London. Sales Negotiator Jez Nicholson-Kelly joined in 2025 with a Land and Property Management degree from Lincoln University, New Zealand.
The branch has a strong track record with residential developers, having successfully sold units in multiple new developments across West London. Clients consistently praise the team's resilience, market knowledge, and ability to get deals over the line.