Beresfords has earned consistently strong praise from customers across its branches for responsive, professional service and genuine care throughout the property transaction process. Reviewers repeatedly highlight the team's proactive communication, willingness to go above and beyond, and ability to navigate complex or stressful situations with calm reassurance. Individual staff members including Andy, Amber, Jess, Eleanor, Michaela, Josh and Olivia are frequently named for their dedication, approachability and commitment to keeping clients informed at every stage. The firm's letting team is also commended for efficiency and helpfulness. Customers report feeling well supported whether buying, selling or renting, with particular appreciation for the team's persistence in resolving delays and their empathetic handling of difficult circumstances.
One customer raised a concern about an oversight in post-purchase correspondence, though this appears isolated among the overwhelmingly positive feedback. Across the reviews, Beresfords is consistently described as reliable, organised and genuinely invested in client outcomes, with many customers expressing they would recommend the firm without hesitation and would use it again in future.
Occasionally Reviews May Be Duplicated On Different Sources
Even though we did not find a property in Writtle or Roxwell, I would still recommend Ben and Suzie, they were both lovely, very easy to talk to, very informative and helpful in our search. We have now found our dream home in Galleywood. Thank you both.
You really don’t know how good your estate agent is until things get difficult — and that’s when Beresfords absolutely showed how brilliant they are.
Our sale and purchase became an incredibly stressful and complicated process, with delays and uncertainty right up until the very end. Throughout it all, the team at Beresfords were absolutely incredible. They went above and beyond to keep things moving, kept us informed and, most importantly, genuinely cared about getting us to the finish line.
Andy deserves huge praise. He was constantly on it, incredibly proactive and always seemed to know exactly what needed chasing and when. His communication, persistence and ability to keep everything moving made such a difference during what was an incredibly stressful time.
I want to give a particularly massive mention to Amber. She was honestly outstanding. She put her heart and soul into helping us through the process and went so far beyond what I would ever expect from an estate agent. She was constantly chasing, communicating, reassuring us and doing everything she possibly could to get things over the line. You could tell that she cared about us and our move, rather than simply seeing us as another sale.
There were moments when we genuinely wondered whether the move was ever going to happen, and having Andy/Amber and the Beresfords team fighting our corner made such a huge difference.
Thank you for everything — we are now happily in our new home, and we couldn’t have got there without you. 5 stars doesn’t feel enough.
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Excellent service. The move was smooth, quick and Katy was extremely helpful throughout. We found the perfect flat and are now moved, in all with a month. Great customer experience.
The team at Beresfords in Writtle have been amazing: supportive, kind and patient as well as professional and knowledgeable. We have felt lucky to have them with us every step of the way.
Eleanor was always easy to get hold of and had quick, helpful responses to my emails.
The team at Beresfords in Writtle have been amazing: supportive, kind and patient as well as professional and knowledgeable. We have felt lucky to have them with us every step of the way.
Eleanor was always easy to get hold of and had quick, helpful responses to my emails.
Excellent service from start to finish with regular updates (and chasers!) throughout. Really did not have to worry about anything at any point with a great sense that everything was under control.
Excellent service from start to finish with regular updates (and chasers!) throughout. Really did not have to worry about anything at any point with a great sense that everything was under control.
Jess at Beresfords has been absolutely incredible throughout the sale of our house. She has truly gone above and beyond for us every step of the way.
Jess has always kept us updated and communicated with us throughout the entire process, which has made such a stressful experience so much easier. Nothing is ever too much trouble for her, and she is always happy to assist with any problems or queries we have had.
Her dedication, professionalism and willingness to help have been outstanding. Jess is a real asset to the Billericay branch, and we honestly cannot thank her enough for everything she has done for us. We are so grateful to Jess and her team. We would highly recommend her and Beresfords!
Really great viewing experince with Joshua! Very easy to discuss options with him. Would reccomened!
Andy provided excellent service during our property purchase. He was quick to respond, proactive in arranging viewings with the vendors, and always professional. A pleasure to deal with.
Andy provided excellent service during our property purchase. He was quick to respond, proactive in arranging viewings with the vendors, and always professional. A pleasure to deal with.
We recently sold a property with Beresford's. Eleanor the agent was extremely helpful, with great communication through the whole process. We are extremely grateful all the hard work and would recommend them to anyone selling a house.
We recently sold a property with Beresford's. Eleanor the agent was extremely helpful, with great communication through the whole process. We are extremely grateful all the hard work and would recommend them to anyone selling a house.
From the moment I met Michaela, I instantly liked her. She was so warm, friendly and welcoming, and made me feel completely at ease from the very beginning. She was incredibly helpful and informative, taking the time to explain everything clearly and answer all my questions without ever making me feel rushed or pressured.
Michaela’s genuine, caring approach made such a positive impression on me and made my decision to choose Beresfords an easy one. I felt I was in safe hands throughout, and I really appreciated how approachable and supportive she was.
She is a real credit to Beresfords, and I wouldn’t hesitate to recommend her to anyone. Thank you, Michaela!
From the moment I met Michaela, I instantly liked her. She was so warm, friendly and welcoming, and made me feel completely at ease from the very beginning. She was incredibly helpful and informative, taking the time to explain everything clearly and answer all my questions without ever making me feel rushed or pressured.
Michaela’s genuine, caring approach made such a positive impression on me and made my decision to choose Beresfords an easy one. I felt I was in safe hands throughout, and I really appreciated how approachable and supportive she was.
She is a real credit to Beresfords, and I wouldn’t hesitate to recommend her to anyone. Thank you, Michaela!
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Excellent experience with Beresfords Estate Agents in Chelmsford. The team were professional, friendly and very helpful throughout the process. Communication was clear and they kept me updated at every stage, making everything feel straightforward and well organised. Their local knowledge and attention to detail were particularly impressive. I would definitely recommend Beresfords to anyone looking for a reliable estate agent in Chelmsford.
Great managed letting team both branch and Head office. Lovely and approachable. Knowledgeable as well as efficient. Happy to go the extra mile.
Great managed letting team both branch and Head office. Lovely and approachable. Knowledgeable as well as efficient. Happy to go the extra mile.
We were very impressed with the service from Josh at colchester. He was polite,informative and kept us in the loop and was always happy to answer any questions we had. Great customer service and efficient would definitely recommend and use again.
Josh was brilliant throughout the whole process. He was really personable and always listened to what we were looking . We viewed loads of houses with him and he was always helpful and happy to take the time to show us around.
He was also great once we found our house and helped make sure the sale completed quickly. We would definitely recommend Josh to anyone looking to buy or sell a house!
Beresfords is an independent estate and lettings agency established in 1968 by Reg and Eileen Beresford in Upminster. The company has grown to become the largest family-owned independent estate agent in Essex and the South East of England, operating an extensive network of branches across Essex and into Greater London.
The business offers residential sales, lettings, and property management services across its branch network. Beresfords is known for award-winning customer service, having received accolades including Best Estate Agent and Best Branch in Essex, as well as recognition for property marketing excellence. The company maintains a strong local presence, with deep market knowledge across the Essex region and beyond.
