Reputation Profile

Beresfords Braintree

4.9Verified
Excellent
Based on 1383 Reviews Discovered Online

Summary of Reviews

Beresfords Braintree has earned consistently strong praise from customers across sales, lettings, and mortgage services. Reviewers repeatedly highlight the team's responsiveness, professionalism, and genuine commitment to supporting clients through complex transactions. Eleanor, in particular, is frequently commended for her exceptional communication, reliability, and willingness to go above and beyond, often working outside standard hours to resolve issues and keep clients informed. The lettings team, including Debby Barnes and Archie, are praised for their efficiency, friendliness, and thorough approach to property management and tenant referencing. Customers also note the quality of marketing materials and the team's proactive approach to finding suitable properties and buyers.

The firm has successfully guided clients through protracted sales, difficult negotiations, and stressful moves, with staff consistently described as patient, organised, and easy to reach. One customer reported a negative experience regarding property viewings and felt their choices were unduly restricted, though this represents a significant outlier among the overwhelmingly positive feedback. Across the board, clients express confidence in the team's professionalism and indicate they would readily recommend Beresfords to others seeking to buy, sell, or rent property in the area.

LocationBeresfords Estate Agents - Braintree, High Street, Braintree, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Lee Rose

Eleanor was always easy to get hold of and had quick, helpful responses to my emails.

Posted on Allagents
Mrs Elizabeth Cook

We recently sold a property with Beresford's. Eleanor the agent was extremely helpful, with great communication through the whole process. We are extremely grateful all the hard work and would recommend them to anyone selling a house.

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Teddy Moody
Teddy Moody

To say Olivia changed our lives would genuinely be an understatement.

What should have been a relatively straightforward move turned into a much longer and far more stressful process than we ever anticipated, but Olivia was absolutely incredible from start to finish. She went above and beyond at every possible opportunity to keep things moving, get problems resolved as quickly as possible and, just as importantly, keep us calm and reassured throughout it all.

Evenings, weekends, even while she was on holiday — Olivia always seemed to be there when we needed her. The level of care, communication and commitment she showed us was honestly exceptional.

The entire team at Beresfords Maldon were fantastic, helping us with both the sale of our property and the purchase of our new home. We’ve now moved into what we genuinely hope will be our forever home, while also achieving a fantastic price on our sale.

Five stars honestly doesn’t feel like enough.

Thank you so much to Olivia and everyone at Beresfords Maldon for everything you did for us. We couldn’t recommend you highly enough! ❤️

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Angela Ezuma
Angela Ezuma

Great team here at Braintree Beresfords letting agency branch. Thank you Debby, Archie and the rest of the team for property management.
Been renting through you guys for nearly 3years. Very efficient!
You guys are the best!

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Don Robertson
Don Robertson

I have been dealing with Sam Robinson at the Braintree branch, she has been really helpful and understanding with a problem that occurred last week and it was all resolved by Friday of that week. Sam kept in touch with me all the way. Thank you Sam for all your help and professionalism.

Barbara is also really helpful, and friendly .Always smiling and a pleasure to talk to.

Posted on Google
Johan Janse van Vuuren
Johan Janse van Vuuren

Friendly and polite staff, thank you Archie. Punctual and active in finding the right place to let. Good selection of properties to view. Clean and neat offices in Braintree.

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Peter Farr

I found Beresfords staff, Eleanor in particular, always polite, efficient and helpful. They were of great assistance in keeping both myself and the various conveyancers involved motivated during protracted negotiations over the Lease

Posted on Allagents
Jahan Rahman
Jahan Rahman

A big thank you to Connor and Paul for making our sale go through so smoothly. From day one, they were always on hand to answer any questions and got back to us really quickly whenever we needed anything.

What made the biggest difference was knowing that if we called, they’d actually pick up the phone, deal with whatever needed doing, and keep things moving. It’s so much easier when you’ve got agents you can trust to take action rather than having to chase for updates or wait around wondering what’s happening.

Thanks again, Connor and Paul. We really appreciate all your help and support throughout the process and wouldn’t hesitate to recommend you to anyone looking to buy or sell!

Posted on Google
Mel Lydiatt

After a bad experience with our previous estate agents we decided to change and met with Eleanor. From the start she was honest, personable and professional.

The level of service from Eleanor and her Braintree team was exceptional, as was the quality of the marketing materials.

Our house was on the market with the previous agent a considerable time, there may have been an element of luck involved when Eleanor found a buyer within a couple of weeks, but the quality of the marketing, extended client base, and proactive approach suggested this wasn’t the - whatever the reason, they sold it.

If you are looking to sell your house speak with Eleanor and her team at Beresfords - you won’t regret it!

Posted on Allagents
Beatie
Beatie

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Epiphany Kendi
Epiphany Kendi

Received help every step of the way!

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John David Turburville

Excellent service from very pleasant Manager and staff. Thank you.

Posted on Allagents
Lee Gao
Lee Gao

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David Gleadow
David Gleadow

Very efficient service from Nick and his team, they kept us informed through every step of the sale

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Rhodora Pangilinan
Rhodora Pangilinan

Andrew was an outstanding mortgage advisor from start to finish. He was dedicated to his job and went above and beyond to make the whole mortgage process as smooth and stress-free as possible.

He was always easy to reach whenever I had questions, responded promptly, and explained everything clearly and patiently. His friendly, approachable manner made me feel comfortable and confident throughout the process.

I really appreciated Andrew’s professionalism, commitment, and genuine support. I would highly recommend him to anyone looking for a knowledgeable, reliable, and friendly mortgage advisor. Thank you to all Beresford team! Highly recommended!👏👏👏👏👏

Posted on Google
Keeley Dow

Eleanor has been amazing providing support and advice throughout my sale and even with my purchase. I couldn't have done it without her and she is really credit to your organisation

Posted on Allagents
Alfie Potter
Alfie Potter

Visited Beresfords after a recommendation by a friend as the best company in town to get a property valuation from.
Eleanor who assisted me was Incredible helpful and despite saying the valuation would come through the following day she had posted the email within 90 minutes of visiting their office, brilliant service and won’t hesitate to use them again if requiring their services

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Keith Tipson
Keith Tipson

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Wendy Mason

Beresfords helped my 89 year old father find his dream flat. They made the whole process really easy and they really put themselves out to help you. I would highly recommend using this branch either your renting or buying needs.

Posted on Allagents
Colin John Shelverton

We recently sold our flat in Braintree, and the staff in the Braintree office were very professional in seeing through a protracted sale process. Between the deliberating solicitors and the management company, the conveyance took just over twelve months. I would like to thank Eleanor at Beresfords , who had the patience and tenacity to chase and act as a gobetween to speed things up. Because I don't think this sale would have gone through without her intervention.

Posted on Allagents
Matthew Jewitt

Thank you to the team at Beresfords, especially Debbie and Archie. I unexpectedly came into a situation of having to move. I have used Beresfords the past 67 years and would not use anyone these reasons. Professional, friendly, respectful, they make it happen. I simply gave Debbie my specifications of a property and each time the perfect property is found. Archie showed me around and not once pressured or tried to forcefully push the rental sale, all questions answered that I may of had. Debbie consistently liaised with myself keeping me updated with progress. There were hold ups with the referencing agency, but this was outside of Beresfords control and even then they contacted the referencing agency to chase them up. Paperwork was all done online and made signing paperwork easy. Day of collection of keys went smoothly and into another home. Thank you Beresfords

Posted on Allagents
Sarah Singleton

It has been a pleasure to work with Debby Barnes on the refurbishment and letting of my property. Debby's professional and efficient approach to the project has been greatly appreciated.

Posted on Allagents
Marius Abitei
Marius Abitei

Great experience and straightforward process.

We discussed with Mrs. Debbie Barnes about the budget, in addition we convened on the type of property we are looking for based on future availability, trying to narrow down the locations that better suited our needs. A number of viewings followed shortly after, and once the decision was made we were assisted by Mrs. Christine Sorrel in order to go through the referencing process that was completed within 24 hours. We couldn't be more grateful for your support!...

Kind regards,
Neli & Marius

Posted on Google
Neli Abitei
Neli Abitei

We have been searching for a rental property in Braintree for several months and have visited every available estate agency in the area. Our priority was to secure an affordable home in a desirable location.

To our surprise, we received no response or interest from any agency, and the general attitude we encountered was indifferent and rather unwelcoming. The sole exception was Mrs Debby Barnes, who actually contacted us and was happy to help.

We were truly fortunate to meet her, and her support throughout the process was exceptional. She provided regular updates, promptly arranged viewings at convenient times, and demonstrated a clear understanding of our needs. Her professionalism and impartiality eased our concerns, making the entire experience a genuine pleasure. I cannot recommend her highly enough — Debby is, without question, the finest and best agent in the industry.

I would also like to express my sincere gratitude to Mrs Christine Sorrel, whose assistance in expediting procedures and providing clear explanations was invaluable. Together, they make an absolute dream team

Posted on Google

About Beresfords Braintree

Beresfords Braintree is an independent estate agency branch serving the Braintree area and surrounding Essex villages since 2004. Located on the High Street, the branch offers residential sales, lettings, and property management services. The sales team is led by Nick Thompson, whilst Debby Barnes heads the lettings department. Both teams bring extensive local knowledge and industry experience to provide reliable valuations and tailored advice for buyers, sellers, landlords and tenants. The branch covers Braintree and the surrounding areas including Black Notley, Panfield, Gosfield, Finchingfield, Cressing, Earls Colne and Coggeshall. Independent mortgage advice is also available from experienced advisors based within the branch. Beresfords is an active member of the local community and is proud to sponsor Braintree Town F.C.