Reputation Profile

Beresfords Chelmsford

4.7Verified
Excellent
Based on 1168 Reviews Discovered Online

Summary of Reviews

Beresfords Chelmsford has earned consistent praise from customers for its responsive, proactive service and genuine commitment to supporting clients through property transactions and lettings. Reviewers repeatedly highlight the team's strong communication, with staff keeping clients informed at every stage and promptly answering queries. The firm is particularly noted for going above and beyond during complex or stressful situations, with several customers crediting individual team members, including Andy, Amber, Phoebe and Jazmin, for their professionalism, friendliness and dedication. The letting team is commended for flexibility with inspections and maintenance matters, whilst the sales team is praised for making the purchasing process smooth and stress-free. One customer noted that the move-in experience fell short of expectations, with minimal onboarding support provided after completion.

Across the reviews, Beresfords is recognised as a reliable local agent that prioritises customer care and attention to detail. The firm's ability to handle challenging situations, combined with its approachable and knowledgeable staff, has made it a recommended choice for both buyers and tenants in the Chelmsford area.

LocationBeresfords Estate Agents - Chelmsford, Duke Street, Chelmsford, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Charl Rayner
Charl Rayner

You really don’t know how good your estate agent is until things get difficult — and that’s when Beresfords absolutely showed how brilliant they are.

Our sale and purchase became an incredibly stressful and complicated process, with delays and uncertainty right up until the very end. Throughout it all, the team at Beresfords were absolutely incredible. They went above and beyond to keep things moving, kept us informed and, most importantly, genuinely cared about getting us to the finish line.

Andy deserves huge praise. He was constantly on it, incredibly proactive and always seemed to know exactly what needed chasing and when. His communication, persistence and ability to keep everything moving made such a difference during what was an incredibly stressful time.
I want to give a particularly massive mention to Amber. She was honestly outstanding. She put her heart and soul into helping us through the process and went so far beyond what I would ever expect from an estate agent. She was constantly chasing, communicating, reassuring us and doing everything she possibly could to get things over the line. You could tell that she cared about us and our move, rather than simply seeing us as another sale.

There were moments when we genuinely wondered whether the move was ever going to happen, and having Andy/Amber and the Beresfords team fighting our corner made such a huge difference.

Thank you for everything — we are now happily in our new home, and we couldn’t have got there without you. 5 stars doesn’t feel enough.

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Charl Rayner

$2e

Posted on Allagents
Thomas Chelbani
Thomas Chelbani

Excellent service. The move was smooth, quick and Katy was extremely helpful throughout. We found the perfect flat and are now moved, in all with a month. Great customer experience.

Posted on Google
Neil Skinner

Excellent service from start to finish with regular updates (and chasers!) throughout. Really did not have to worry about anything at any point with a great sense that everything was under control.

Posted on Allagents
Thais Fernandes

Andy provided excellent service during our property purchase. He was quick to respond, proactive in arranging viewings with the vendors, and always professional. A pleasure to deal with.

Posted on Allagents
Odheer Ahmed Joy
Odheer Ahmed Joy

⭐⭐⭐⭐⭐

Excellent experience with Beresfords Estate Agents in Chelmsford. The team were professional, friendly and very helpful throughout the process. Communication was clear and they kept me updated at every stage, making everything feel straightforward and well organised. Their local knowledge and attention to detail were particularly impressive. I would definitely recommend Beresfords to anyone looking for a reliable estate agent in Chelmsford.

Posted on Google
Paula Peters

Great managed letting team both branch and Head office. Lovely and approachable. Knowledgeable as well as efficient. Happy to go the extra mile.

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Michael
Michael

Andy and his colleagues provided an excellent service during the purchase process of our house in Chelmsford. They are very professional, courteous and helpful. Communication is key and we were kept up to date at various stages of the purchase process and also when we had any queries they were extremely helpful and resolved any such queries in a timely manner.

If you are looking for an Estate Agent in Chelmsford whether purchasing or selling, i would recommend Beresford's without hesitation. Andy and his colleagues are great to work with.

Posted on Google
Hope Armstrong
Hope Armstrong

I've had a great experience with Phoebe at Beresford - she's been really communicative and has been very "human" throughout, from initial inquiry through to viewing and having my offer accepted. Thank you Phoebe!

Posted on Google
Nicola Hearn

Jazmin was very helpful and kept me informed throughout. Thank you

Posted on Allagents
Alex
Alex

It’s been a pleasant experience since from the first moment we met Katy. Very happy in our new home

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Frank Spears

Andy Ian and Amber were excellent and pivotal in selling my house on Day 1 as well as all the work behind the scenes. Special mention to Amber her excellent customer service skills and keeping me updated.
I have no hesitation in recommending Beresfords.

Posted on Allagents
Holly Hart

Jazmin has been a pleasure to deal with? She was friendly, professional and responsive throughout the checkout process and she handled the maintenance matters efficiently keeping us updated along the way. We really appreciated her help. Thankyou.

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Wesley Burnett
Wesley Burnett

Great estate agents

Posted on Google
Daniel Norrington
Daniel Norrington

A huge thank you to Phoebe and Andy for all their help with our house purchase. They were friendly, professional, and kept us updated throughout the whole process, making everything as smooth and stress free as possible.

We really appreciated their support and would highly recommend them to anyone buying or selling a property.

Posted on Google
Alton Padre
Alton Padre

Truly, I had a very wonderful experience with Beresfords Estate Agent in finding my new home here in Chelmsford. The person of Joe Wass Marla was of great support in helping us through this process, he was readily available, reliable and accessible at all times and willing to give the best support you would need to finding a good appartment and also a good value for your money.
I am happy to recommend Joe wass any time any day and in the near future to anyone who is in need of a home to rent and possibly to buy because Joe is honest.
Thank you Joe wass for your support from start to Finish.
I should consider hosting you someday when you have the chance.
Thank you

Posted on Google
Jade Easton
Jade Easton

I had a great experience. Phoebe and the team were professional, polite, and extremely helpful throughout the entire process. Communication was excellent, and they always kept me updated on any developments, which made everything much less stressful. They were responsive to my questions and went above and beyond to ensure things ran smoothly. I would highly recommend their services.

Posted on Google
mandy

$2d

Posted on Allagents
Barrie Everitt
Barrie Everitt

The sales team were all very professional and helpful. A special thank you to Ben Stubbington and Ian Carey for all their help.

Posted on Google
Annette Brown
Annette Brown

Having chosen beresfords to sell our parents house,was the best decision we made.Informing and guiding us every step of the way,could not of been more helpful.Wonderful group of people.I would certainly recommend this company.Thank you to them all at such an emotionally difficult time,special thanks goes to Phoebe.

Posted on Google
Cristina timisam

We recently had our inventory inspection carried out by Jazmin from Beresfords and were very happy with the service provided,
She was very accommodating when we needed to change the appointment date and kept us updated throughout the day, which was really helpful as we were at work.

The whole process was professional, smooth and well organised from start to finish. Communication was excellent and everything was explained clearly. Thank you again, Jazmin, making the process stressfree.

Posted on Allagents
Macey Parr-ozols
Macey Parr-ozols

Very good service from Andy, Phoebe and the team to sell our house. Communication was good and we were kept up to date through the process.

Posted on Google
Eddie Ross

Amber was extremely helpful from start to finish! We met her the first viewing and straight away she had a great energy about her and really helped with the sale. All questions were answered promptly and made me feel at ease my first mortgage.

Posted on Allagents
Jessamy Dunning

Jazmin has been very helpful and patient helping us rearrange our property visit! Thank you helping!

Posted on Allagents

About Beresfords Chelmsford

Beresfords Chelmsford is an estate agency and lettings branch serving Chelmsford and surrounding areas including Roxwell, Broomfield, Boreham, Little Waltham, East and West Hanningfield, and Danbury. The branch, located on Duke Street next to the cathedral, opened in 1997 and is part of the Beresfords Group, established in Essex in 1968.

The Residential Sales team is led by Andy Thripp, with Kris Murrells (MARLA) heading up Lettings. Both teams offer free property valuations, expert advice, property management, surveys, and financing services. The branch is known for professional service, local market expertise, and dedicated support throughout property transactions.

Beresfords Chelmsford serves buyers, sellers, landlords and tenants across the city and its surrounding villages, providing tailored advice and comprehensive property services.