Beresfords Upminster has earned consistently strong ratings from customers across sales, lettings, and property management services. Reviewers repeatedly highlight the team's responsiveness, professionalism, and genuine commitment to client outcomes. Staff members including Charlotte Micallef, Josh Sutherland, Julia Dexter, and Jordan are frequently praised for going above and beyond, whether working late into the evening to prepare properties for market, actively solving complex negotiations, or providing prompt communication and follow-up on maintenance issues. The firm is noted for its seamless teamwork, clear explanations of processes, and willingness to prioritise client needs over quick transactions. One vendor reported selling their property for £35,000 more than another agent's estimate, and multiple customers emphasise that the quality of individual staff members and the cohesive team environment set the agency apart from competitors in the area.
The overwhelming majority of feedback is positive, with customers describing their experiences as smooth, stress-free, and well-organised from start to finish. Reviewers across all service lines, from first-time buyers to long-term landlords, report feeling genuinely looked after and kept informed throughout their transactions. The firm's attention to detail, professional yet personable approach, and proactive communication are cited repeatedly as reasons customers would recommend Beresfords to others seeking property services in Upminster and the wider Essex area.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
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Suki Francis
★★★★★
Josh was brilliant throughout the whole process. He was really personable and always listened to what we were looking . We viewed loads of houses with him and he was always helpful and happy to take the time to show us around.
He was also great once we found our house and helped make sure the sale completed quickly. We would definitely recommend Josh to anyone looking to buy or sell a house!
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Rodrigue Mformoh
★★★★★
Would recommend 100%. Ella and Taylor were very helpful throughout our application process and helped us secure a rental property. Would definitely recommend trying Beresfords.
PUVVADA POOJA
★★★★★
Samantha Curtis
★★★★★
Outstanding service from Charlotte Micallef and the entire Beresfords Upminster team!
I honestly cannot recommend Charlotte Micallef and her team at Beresfords Upminster highly enough. Selling a house can be incredibly stressful, but Charlotte went so far above and beyond for myself and my family that I genuinely felt like she cared about us, not just about selling a property.
We found a house we really wanted, which meant we needed to get our own property on the market as quickly as possible. Charlotte absolutely delivered. She was working at 11pm and was back in at 6am, making sure everything was sorted so that our property could be ready to go on the market the very next day. That level of commitment and work ethic is exceptional.
Charlotte works incredibly hard and is a true asset to Beresfords. What also really stood out was how highly she spoke of her team and having dealt with them, I can completely understand why.
Josh in particular was fantastic. He worked incredibly hard, and it was clear to see how well Charlotte and Josh work together as a team. The other members of staff were also brilliant, keeping us in constant communication, providing feedback promptly and making sure we always knew what was happening. The whole team worked together brilliantly.
I actually chose Beresfords because of Charlotte. She spoke so highly of Beresfords and her team, and it was genuinely refreshing to hear someone speak with that much pride and belief in the company they work for. But, as we all know, when choosing an estate agent, you ultimately choose the person, not just the company and I chose Beresfords because of Charlotte Micallef.
If you are looking to sell your house in Upminster or, to be honest, anywhere call Charlotte Micallef. She is absolutely amazing, she gets the job done, she genuinely cares, and she has a fantastic team around her.
It is very easy to see why Beresfords are regarded as number one in Upminster and across Essex. Charlotte, Josh and the whole team were outstanding from start to finish.
Thank you, Charlotte and the entire Beresfords Upminster team. You were brilliant!
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Samantha Curtis
★★★★★
$2d
Muhammad Ashfaq
★★★★★
I would like to thank you for your prompt response and for arranging the boiler repair so quickly. The issue was resolved efficiently, and I really appreciate your excellent communication and the speed with which everything was handled.
Your professionalism and commitment to providing a good service are greatly appreciated. Thank you again for your help.
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Burim Coka
★★★★★
A huge thank you to Josh Sutherland all the help throughout our house purchase. He was to his word, professional, and a pleasure to deal with from start to finish. To be fair, the whole team was excellent—responsive, professional, and always kept us updated throughout the process. Highly recommended!
Aiyenimelo Victor
★★★★★
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Max Thomas
★★★★★
$2e
Peter Hamlin
★★★★★
A smooth experience from start to finish! Buying and selling a home can be stressful but the staff at Beresfords were knowledgeable, swift and friendly. We also sold our house for £35k more than another estate agent had estimated!
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Karen Pin
★★★★★
Very good service from start to finish. The staff were a great team to work with and i was impressed with the speed of communication at all times from sale to completion. Charlotte Micallef was a fantastic help at the start of the sale and went above and beyond delivering my papers to the solicitors. Josh was great in handling viewings and fast responses to my calls and proactive at all times during the sale. Further down the line, once sold, I had many calls with Charlotte WalkerHebborn who was both professional and proactive and helped keep me sane in the chain.
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Nick Harvey
★★★★★
It has been a challenging time selling the family home after a messy divorce, but Beresfords in Upminster were extremely supportive. Thank you to Josh, Charlotte, and the team their help.
Mateusz Orzechowski
★★★★★
Extremely pragmatic management team. Everything is handled with such flawless correctness that it’s almost predictable—but in property management, that is exactly what you want. A huge asset.
Philip GOODING
★★★★☆
D Trew
★★★★★
Our experience with Beresfords was exceptional, and that’s entirely down to Julia.
From our first viewing through to completion, Julia was professional, knowledgeable and incredibly hardworking. Selling a development like Kings Green for Abbey Homes comes with high expectations, strict processes and, at times, some challenging negotiations. Throughout it all, Julia wasn’t just passing messages between parties – she was actively involved in finding solutions and keeping everything moving forward.
What really sets Julia apart is that she genuinely puts her clients first. Rather than pushing for a sale, she took the time to understand what was right for us and worked tirelessly to achieve an outcome that suited everyone involved. It’s refreshing to deal with an estate agent who combines honesty, expertise and commercial awareness with such a personal approach. I wanted to walk away a few times but glad we didn’t.
There were occasions where discussions became complex, but Julia’s diligence, communication and determination ensured we reached a successful conclusion. We genuinely believe the purchase would not have happened without her commitment and professionalism.
Kings Green is a fantastic development by Abbey Homes, and we’re delighted with our new home, but Julia’s guidance and support throughout the process made all the difference. She is a real credit to Beresfords, and we wouldn’t hesitate to recommend her to anyone looking to buy a home.
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Tony Bains
★★★★★
$2f
Mark O
★★★★★
We have recently bought at Kings Green Upminster and had the pleasure of dealing with Julia Dexter, New Homes Manager. Julia’s knowledge, professionalism and pride in her work is second to none and made our buying journey an enjoyable experience. Nothing was too much trouble and she went over and above to help us. Julia and her team at Kings Green always made us welcome on the many visits that we made to site and ensured that we were supported and looked after throughout.
Kelly Coker
★★★★★
Great service from the team. Lauren and Ella were very quick to answer emails or return calls. Process to rent was simple and laid out well.
Christian Atkinson
★★★★★
Laure and Charlie were very helpful finding Tennants for my property.
Eddy Ashdown
★★★★★
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Both Charlotte and Josh were very professional, approachable, and supportive. Selling a house can be stressful, but their communication, knowledge, and calm approach made the whole process feel more manageable.
Unfortunately, we had to remove our house from the market for personal reasons, and even though by then they had sold our property, they fully understood our situation, and we never felt they were disappointed we had to pull out of the deal.
We really appreciated this and would highly recommend both of them, and Beresfords Estate Agents, to anyone looking to buy or sell a property.
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Marc Hurley
★★★★★
$31
Lalu Johnas
★★★★★
Thank you for immediate action
M R
★★★★★
Excellent customer service from start to finish. The team was professional, responsive, and genuinely helpful throughout the entire process. Thank you for providing such outstanding service, especially Branch Manager Charlotte Micallef and Property Consultant Josh Sutherland, whose professionalism and support were exceptional throughout.
I highly recommend them to anyone looking to buy property.
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Raza
★★★★★
Excellent customer service from start to finish. The team was professional, responsive, and genuinely helpful throughout the entire process. All of my questions were answered clearly and promptly, making the experience smooth, stressfree, and pleasant.
I especially appreciated their patience, attention to detail, and willingness to go the extra mile to ensure complete customer satisfaction. A special thank you to Branch Manager Charlotte Micallef and Property Consultant Josh Sutherland their outstanding professionalism and excellent service throughout.
I would highly recommend them to anyone looking to buy a property.
About Beresfords Upminster
Beresfords Estate Agents Upminster is the original branch of the Beresfords network, established in 1968 as the company's first office. Located on the High Street at the crossroads of Upminster Road, St. Marys Lane, and Corbets Tey Road, the branch serves Upminster and surrounding areas across East London and Essex. The Residential Sales team is led by Charlotte Micallef, with Lauren Taylor heading the Lettings department. Both teams provide sales and lettings valuations, property management, and tailored advice based on extensive local knowledge. The branch also works with Beresfords' Country & Village homes division for unique and exclusive properties. Beresfords Upminster covers buying, selling, renting, and letting across the local market.