Reputation Profile

Coopers Resedential

4.9
Excellent
Based on 8475 Reviews Discovered Online

Summary of Reviews

Coopers Residential has earned consistently strong praise from customers across lettings, sales, and property management. Reviewers repeatedly highlight the team's responsiveness, professionalism, and genuine willingness to help, with particular commendation for individual staff members including Jack Bryant, Jo Ball, Harry Gibb, Sophie Gordon, Shivani Sokal, Angel, Ella, and Matthew Williams. Customers report seamless experiences from initial viewings through to completion, with agents taking time to answer questions thoroughly, coordinate between parties efficiently, and provide reassuring support during what many describe as a stressful process. The firm's communication is frequently praised as prompt and reliable, and several long-standing clients note their loyalty over many years of transactions.

One customer reported a missed viewing appointment and felt let down by the lack of prior notification of cancellation. Beyond this isolated instance, the overwhelming body of feedback reflects satisfaction with the quality of service, the approachability of staff across all branches, and the firm's commitment to finding practical solutions for clients with complex circumstances, including international relocations and challenging market conditions.

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Matt Lee
Matt Lee

We were purchasing a property through Trinity and she was brilliant.

The property was being sold via 2 different estate agents, upon several attempts to book a viewing with the other (5 months later still haven’t actually confirmed a viewing for me) I contacted coopers by accident. Within 5 minutes of that phone call, Trinity arranged for me to view within the window I requested.

From start to finish she’s been in constant contact with me, with frequent updates and nothing but a pleasure, almost sad that our contact will end here.

Posted on Google
Arthur Agababian
Arthur Agababian

Great support through the whole process. Special thanks to Harry Gibbs for his friendly and timely communications and his readiness to run the extra mile to resolve different matters.

Posted on Google
Damale
Damale

The staff at Coopers did a fantastic of bringing in viewers and offers for our property in Park Avenue. They were friendly and professional throughout. A big shot out to Finlay, who got us past the finish line.

Posted on Google
Ryan Beal
Ryan Beal

Jo has been absolutely brilliant to deal with. She’s professional, friendly and always quick to respond whenever there’s an issue. She keeps you updated throughout and makes sure things are dealt with properly and as quickly as possible. Nothing ever feels like too much trouble and she genuinely cares about getting things sorted. I’d definitely recommend her!

Posted on Google
Jess Reid
Jess Reid

Ella was very helpful in putting all my questions to the seller and getting answers back to me as quickly as possible

Posted on Google
Summer Seagrove
Summer Seagrove

Jo from the property management team was extremely helpful and approachable during our time with Coopers. She handled all of our queries promptly and efficiently and made us feel like nothing was ever too much trouble. She always brought professionalism and attentiveness to her work and made us feel at ease and taken care of during a stressful time, I would highly recommend her.

Posted on Google
Fadwa Zlaoui
Fadwa Zlaoui

I genuinely appreciate the time, patience and effort Natalie and then team put into helping me find the right home and making the journey feel really personal. It has been a pleasure dealing with the whole team.

Natalie is a real credit to the agency, and I hope her efforts are recognised accordingly.

I highly recommend coopers for a stress free property journey. Thank you guys

Posted on Google
orla louise
orla louise

Ms J Ball provided an exceptional level of service and was both professional and knowledgeable throughout the interaction. She was able to handle all queries confidently and provided clear and helpful information at every stage with great reassurance. Made my mother feel totally at ease with the whole process from start to finish.

Posted on Google
Marie Clare Friar
Marie Clare Friar

Jo was extremely professional, knowledgeable and helpful throughout the entire process. Provided clear, accurate and informative responses in a timely and confident manner. What stood out was her willingness to go above and beyond to assist with any queries or concerns. She took time to ensure everything was addressed in a timely and accurate way. Overall we are delighted with the service and excellent level of customer support.

Posted on Google
James Harfleet
James Harfleet

Unfortunately I have to move with my job! Its shame I cant take Jo Ball with me as she has been an amazing property manager. If I get relocated to this area again I hope she will be there for me again! I would give 10 Stars if I could.

Posted on Google
Jason Cooke
Jason Cooke

Jo Ball has been an amazing property manager! Thank you Jo for all your efforts and attention!!

Posted on Google
Clara V. O'Keeffe
Clara V. O'Keeffe

Sophie was excellent, she sent us a property directly that she knew we would like and from viewing to moving in it probably took no more than 2 weeks. Very professional and always quick to respond. A lovely team!

Posted on Google
Shima Sejpal
Shima Sejpal

The service we have received from Coopers as a whole team has been absolutely exceptional. No matter who you speak to, everyone is always friendly, professional and more than willing to help.

A special thank you to Terence Price, Matthew Williams, James Bowditch and Veronica Brown, who have all been absolutely amazing. Any questions or queries we have had have always been dealt with promptly and efficiently, and nothing has ever felt like too much trouble.

From finding a tenant to carrying out all the relevant checks and handling everything on our behalf, the service has been seamless and incredibly reassuring. Even when speaking to someone who is not directly dealing with our property, they are always extremely helpful and willing to assist.

We genuinely couldn’t be happier with the service we have received and would highly recommend Coopers. A brilliant, professional and reliable team. Thank you again for all your continued help and service.

Posted on Google
Sam James
Sam James

Millie was very friendly and informative on our viewing as well as let us know what properties best fit our needs

Posted on Google
Katie
Katie

millie brooke’s was very professional and informative. she sent me all suitable properties that fit my needs and had great communication

Posted on Google
rilay s
rilay s

Shivani went above and beyond to help me find a property. Even though I didn’t end up renting through her, she was always kind, professional, and genuinely happy to help. Her advice and support made the whole process so much easier. I can’t recommend Shivani highly enough!

Posted on Google
Alston D Souza
Alston D Souza

I would like to express my sincere thanks to Coopers Uxbridge for their excellent service. A special thank you to Jack Bryant, who was incredibly calm, professional and helpful throughout the viewing process. He took the time to answer all our questions and resolve any doubts we had while showing us the properties. His knowledge, patience and friendly approach made the experience enjoyable and stress-free.

Posted on Google
Daniel Chu
Daniel Chu

I just bought a property with the assistance of Coopers Ruislip and they have been very efficient and helpful throughout. Special thanks to Lily Mace, Steven Nuttall and Oliver Rooney who have been very responsive and friendly and have fostered coordination among all parties. Thank you :).

Posted on Google
Karen Morris
Karen Morris

We had a wonderful experience dealing with Jo Ball, she did her very best to resolve our maintenance issues and we are grateful for her continuous support and help. She is very professional and friendly. We truly appreciate the support and kindness.

Posted on Google
Amanda Sharman
Amanda Sharman

Very responsive & quick communication. I found Sophie Gordon particularly diligent in replying to my emails within minutes. Very professional and courteous. Would highly recommend

Posted on Google
Subita Tamang
Subita Tamang

I had a really positive experience with Sophie Gordon at Coopers Uxbridge. She was incredibly helpful throughout the whole process, from arranging the viewing and answering all of my questions, to helping with the rental process and keeping me connected with the landlord when needed. She was responsive, approachable and made what can be quite a stressful process feel much easier. I really appreciated all of her help and would definitely recommend Sophie to anyone looking to rent through Coopers.

Posted on Google
Eri
Eri

We viewed a couple of properties with Ella and were very pleased with the service she provided. She was friendly, professional, and knowledgeable, making the whole experience enjoyable. We look forward to meeting with her again and, hopefully, finding our new home.

Posted on Google
Priya Patel
Priya Patel

We had a great experience working with Callum, he helped coordinate the sale, kept everything on track and had quick responses whenever needed. Amazing service across the whole process! Thanks Callum!

Posted on Google
Smriti Bhimwal
Smriti Bhimwal

Jack from Uxbridge is amazing, he has been so warm and welcoming. A great help and compliment. 🙂🙂🙂

Posted on Google

About Coopers Resedential

Coopers Residential is a multi-branch estate agency network serving West London and the surrounding areas, offering residential sales, lettings, and property management services across a portfolio of offices. With a combined 4.87-star rating from over 8,400 reviews across Google and AllAgents, Coopers Residential is known for professional service, responsive communication, and thorough support throughout the buying, selling, renting, and letting process. The network comprises multiple independent branches, each combining local market expertise with the resources and support of the wider Coopers Residential organisation, serving buyers, sellers, landlords, and tenants across West London, the Thames Valley, and surrounding areas. Clients consistently praise the team's local knowledge, approachable manner, and commitment to achieving the best outcomes for their property needs.