Donna Johnston Estate Agent

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5.0ExcellentBased on 82 Reviews Discovered Online

Reviews Discovered

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dksm79
dksm79

Donna comes highly recommended. As someone with a particularly busy schedule, I initially had concerns about how I would manage the process of selling my property with limited time available. However, Donna’s proactive and hands-on approach quickly put me at ease.
She demonstrates an exceptional ability to build strong rapport with both buyers and sellers, ensuring clear communication and a smooth experience throughout. The level of service she provides is consistently excellent, marked by professionalism, responsiveness, and attention to detail.
Having previously dealt with more conventional estate agents, I can confidently say that Donna stands head and shoulders above the rest. I would have no hesitation in recommending her to anyone considering selling their property

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Sam Connell
Sam Connell

I cannot speak highly enough of Donna. From start to finish, she ensured that I was consistently kept informed throughout the entire process, including listings, viewings, feedback, and every stage of the sale itself. Her communication was outstanding, and I always felt reassured and fully aware of what was happening.
Donna was not only an exceptional estate agent, but a genuine source of personal support during what was an extremely challenging time. Navigating both a stressful divorce and the sale of my home, she showed empathy, patience, and kindness far beyond what could be expected. At times, she felt like an “agony aunt,” offering encouragement and reassurance that helped me keep going more than she will ever know. For that alone, I will always be grateful.
The sale of the property progressed smoothly and without any issues, which is a testament to Donna’s professionalism, experience, and the strong team supporting her. Every detail was handled with care, ensuring the process was efficient and as stress‑free as possible. The video of the property was a particularly thoughtful and personal touch, and it truly showcased the home beautifully.
Donna’s dedication, expertise, and genuine care for her clients set her apart. I cannot thank her enough and would wholeheartedly recommend her to anyone looking for exceptional service and support during what can be a very emotional process.
A massive thank you from myself!!

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Gary
Gary

Donna is an outstanding sales agent. Thorough, adaptable, and consistently professional. Despite a few challenges during our process, she handled everything seamlessly and helped us successfully sell our home.

Her communication was excellent throughout; she kept us informed at every stage and responded to our questions quickly and clearly. We always felt supported and confident in her approach.

We would highly recommend Donna to anyone looking for a reliable and dedicated sales agent.

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Taofik Ahmed
Taofik Ahmed

Yeah she’s a very diligent detailed and hardworking been really impressed with everything about getting our first property really amazing.

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Victoria Pemberton
Victoria Pemberton

Wow where do i even start, from the very beginning donna has provided an AMAZING service, from messaging as soon as possible at any time day or night, too putting up with our millions of questions and our crazy boys after showing her each toy car they own!! Donna is the women to go too! Not only we sold and gained our new house, we gained a friend 🫶 Thankyou so much again for everything 💜

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Izzy Derry
Izzy Derry

Donna did a fantastic job when she came to value our home. From the moment she arrived, she was positive, professional, and incredibly informative. She took the time to explain everything clearly, offering helpful insights into the market and what we could expect moving forward.

Her friendly and approachable manner instantly put us at ease, and it was clear she has a great deal of knowledge and experience. We felt confident in her advice and really appreciated the effort she put into ensuring we understood every step of the process.

We wouldn’t hesitate to recommend Donna to anyone looking for an honest and professional valuation of their home and to sell. Thank you for everything.

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Darren Walker
Darren Walker

I have used Donna on a couple of accusations for selling houses and Land and have always found her to be professional with great communication skills.

Donna was very knowledgeable, helpful and supportive when it came to the sale process, everything was handled to the best of her ability and we have always been happy with our level of service, Donna always makes you feel like a VIP

Highly recommended

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Lisa Marie Cookson
Lisa Marie Cookson

From the first time I met Donna she was so bubbly and friendly, but very professional, Communication was above and beyond, Donna was always available whenever needed even when she had just given birth, she made the sale of my house run with ease. I would definitely use Donna again and 💯 recommend her, such a warm and lovely person, Thankyou for everything.❤️ Highly recommended ⭐⭐⭐⭐⭐

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Simon Duckworth
Simon Duckworth

Donna @ Exp has been an absolute dream to work with, caring personalised friendly service that you don't get from the bigger outfits. You will not be disappointed I 100% recommend. Simon.

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Boluwatife Akinlabi
Boluwatife Akinlabi

Donna was very helpful, detailed and always reachable. She put our interest and choice first, she’s unlike some sales representative that would want to sell by all means. She started the project with us and supported till the finish line. My wife and I would like to do business with you again.

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Grace Handforth
Grace Handforth

From the moment I asked Donna for her help, she went above and beyond to ensure the entire process was as smooth and stress-free as possible. Selling a home can feel overwhelming at times, but Donna’s calm and professional approach immediately put me at ease.

She kept me fully informed at every stage, providing regular updates and always taking the time to explain what was happening next. I never felt out of the loop, and no question was ever too much trouble. Her communication was clear, honest, and reassuring throughout.

Donna handled everything with such efficiency and attention to detail, which made a real difference. Whenever there were decisions to be made, she offered helpful advice and guidance, making sure I felt confident and supported.

Thank you, Donna, for your hard work, dedication, and for making what could have been a stressful experience feel straightforward and manageable. I truly appreciate everything you’ve done — and especially for keeping me calm every step of the way!

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Alison Harris
Alison Harris

Our experience with the house sale was a complex one and Donna went over and above to ensure everything went a smooth as possible. Would definitely recommend using Donna from EXP anytime. Great service 👏

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Tyler Chan-Pensley
Tyler Chan-Pensley

Donna has been extremely lovely and helpful during our buying period always keeping us well informed of everything that is happening and generally being a positive influence on everyone outlook. I would highly recommend Donna to anyone looking to buy or sell a house as she has made our experience buying our first house one of the best experiences ever! A wonderful Feeling!

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Katelyn Evans
Katelyn Evans

Wow, where do I even start. Hand on heart, the best service I have ever experienced from anyone and I truly mean that. From start to the very end, Donna has just been impeccable. Nothing has ever been too much. Iv had phone calls and messages throughout the whole process keeping me updated on things. Every question has been answered, I have been reassured whenever I felt stressed throughout. Not only is Donna a fantastic estate agent, she is such a lovely person and genuinely wants to help to the best of her ability. Donna has really gone above and beyond to make sure everything has run smoothly for us during our house sale. Not only have we had help with the sale of our house, but Donna has also helped me with the purchase of my new one. The solicitors that were recommended by her were perfect too.. the last experience I had selling and purchasing a house was such a stressful one, and this one with Donna has been the total opposite. I would highly recommend to absolutely anyone wanting to sell their property. Just amazing!!!

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Kelly Ineson
Kelly Ineson

Donna goes above and beyond and is everything you could wish for and more in an estate agent. She’s passionate about doing the best for you and she cares about the process being as smooth as possible with regular updates without having to ask for them. Donna is a very genuine, friendly person who has always been available whenever we’ve needed to speak. She is very professional whilst always being down to earth and realistic with expectations. We can’t thank Donna enough for her help through our house moving process and would always recommend Donna to others. She’s made our dream become a reality! Thank you!

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Caroline Parkinson
Caroline Parkinson

We met Donna when we had arranged a viewing, from the moment we met her we felt she was very knowledgeable about her job. The way she spoke about the house she was selling showed how much she had listened to her vendors about the home, and how much she cared about selling it.

We had viewed many houses before this one and Donna was the estate agent we felt most comfortable speaking to, and even better the house was perfect for us! Donna supported us with the sale from start to finish, I was able to ask every silly question I had with no judgement from Donna and just lots of laughing instead!

We can’t recommend Donna enough, although we only bought the home from Donna and haven’t been through selling process with her, I know that if we ever needed to sell, or would need to recommended an estate agent to someone, she would be the first person we would go to!!!! (Though I have no plans to sell a house any time soon, it is way too stressful!! )

Thanks so much Donna for your support and help when things felt so stressful and confusing! 💜💜

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Laura Fiest
Laura Fiest

Donna has been incredible throughout my house buying/selling journey. I asked for her help after being on the market with another agent for an extensive period of time - within five weeks of contacting her, Donna had listed my house and sold it twice!
Communication is huge and Donna was in regular contact throughout the process, providing reassurance and updates whenever I needed them. She has helped me to find my new home and even provided her knowledge and support during that time, despite not buying through her. I can’t thank Donna enough for everything she has done for me, she’s a true blessing and a fantastic estate agent! I would highly recommend her to anyone, and will definitely use her if I ever decide to sell my house again!

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Joanne Dews
Joanne Dews

Donna has been absolutely amazing in selling my home from start to finish. Her communication was excellent—clear, timely, and always proactive. Thanks to her hard work and expertise, my house sold in record time.

She kept everything moving smoothly and was incredibly supportive throughout the whole process. What really sets Donna apart is the way she tailors her approach to each client, taking the time to understand your needs and offering advice that feels genuinely personal.

I feel like I gained a friend in Donna, which was exactly what I needed while going through the process. She even came and met my children, who were nervous of people coming to look around the house while they were at school, just to put their minds at ease.

I never write reviews but this lady deserves to be recognised. If you want an estate agent who truly cares and goes the extra mile, I can’t recommend Donna highly enough.

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Ed Frewin
Ed Frewin

Donna was excellent in finding a buyer and also pushing forward the process. I found her to be an excellent Estate Agent who was very thorough and professional. I would highly recommend.

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Diane Cooper
Diane Cooper

Donna was absolutely amazing, she is a superstar , made the process with the sale of our property so easy and gave a great service from start to finish.
I would gladly recomend Donna she is very hands on, and gives 100% commitment.
Very well done
Diane & Allen

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Colleen Kelly
Colleen Kelly

Donna has been amazing from start to finish!
She’s gone above and beyond to make the process of buying my mum’s flat as smooth as possible.
I would recommend her to anyone buying or selling a home.

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Chris Taylor
Chris Taylor

Donna took out all the stress of dealing with solicitors and clients alike, especially with all the issues that you're likely to come across during selling / buying/ moving.
Donna you're worth every penny - many thanks.

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Simon Carter
Simon Carter

Thank you Donna!! From start to finish you have been amazing. As a buyer your constant help to keep things moving was so appreciated. Also from the first viewing you had all the information and answers needed. Truly the best estate agent I have dealt with by a mile!! For anyone wondering which agent to pick do not look any further..Donna is the best!

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Laura Jane
Laura Jane

Absolutely incredible service. Couldn’t have done it without her. Donna was better than any other estate agent we had ever worked with and even more helpful than our solicitor! Anything we needed she helped with and honestly she didn’t hesitate to support us through some difficult points in the journey. She’s incredible at what she does and I am so glad we got to work with her. 10/10!

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Company Information

Websitedonnajohnston.exp.uk.com/🔒 Secured
Phone Number07368 815 299
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Whether you are buying or selling a house, it is often described as one of the most stressful things we can do. Having gone through the experience myself, I know what changes I want to experience the next time I’m in that situation.

From my experience of working in the property sector there has been two fundamental issues that both buyers and sellers often complain about; the lack of communication and how a property is marketed. I aim to change that, I sincerely believe that every property and individual requires a personal service, no two properties or two people’s circumstances are the same, therefore it is so important from the outset to understand what each individual client needs.

My promise to my clients is that you will receive a personal service which has been catered to your individual needs. You will receive regular communication and guidance regardless of whether you’re buying your first home, your in-between home or your forever home. For most of us, it is the biggest financial transaction of our lives and I’ll be there to support you every step of the way from the initial listing, right through until completion. Here is to a new era of estate agency!