Ben Shields really went above and beyond in pursuing my courage provider. Took some time but got there in the end. Thanks to him.

Mortgage Matters is a professional mortgage advisory and financial services firm based in Rochester, UK, serving clients across the South East with expert guidance on mortgages, remortgages, and financial planning. With an exceptional 4.9-star rating from over 5,250 reviews, the team delivers comprehensive support to first-time buyers, property investors, and homeowners.
Clients consistently praise the team's professionalism, expertise, and genuine commitment to client satisfaction. Advisers including Aarti, Andrew Caldwell, Nathan, Rebecca Barrett, and Natalie Lee are frequently recognised for their responsiveness, clear explanations, and patient guidance throughout the mortgage process. First-time buyers appreciate the thorough initial consultations and step-by-step support. Remortgage clients value the competitive rates, proactive communication, and assistance with extensions and refinancing.
Reviewers highlight the team's willingness to go beyond standard services—providing broader house-buying advice, coordinating with solicitors and estate agents, and offering reassurance during what can be a stressful process. The consistently high feedback reflects Mortgage Matters' strong reputation for delivering expert financial guidance and exceptional customer service.
Occasionally Reviews May Be Duplicated On Different Sources
Ben Shields really went above and beyond in pursuing my courage provider. Took some time but got there in the end. Thanks to him.
Rachel Haller gave a first class service once again to secure me the best mortgage deal available. Great communication , very friendly attitude , patient and thorough. I would highly recommend Rachel Haller from Mortgage Matters.
I honestly cannot recommend Samantha at Mortgage Matters highly enough. She has been absolutely UNREAL throughout our sale and purchase and has genuinely gone above and beyond for us every step of the way.
Buying and selling a house is unbelievably stressful, but Samantha has been the one person throughout this whole process who I have always felt is completely on the ball. She has constantly chased people for us, kept things moving, given me advice when I haven’t known what to do and, more than anything, has been such a huge support when things have become stressful.
Nothing has ever felt like too much trouble. She responds, follows things up and actually cares about getting things sorted, I’ve never felt like I’m just another client.
There have been so many points throughout this process where I’ve thought “thank God for Samantha!”
I genuinely cannot thank her enough for everything she has done and continues to do for us.
An absolute credit to Mortgage Matters. ❤️🏡
Thank you SO much, Samantha, you have been amazing!
Sophie & George
Mortgage Matters have been floorless in this process of our new house mortgage. Super friendly, helpful and always willing to go above and beyond to help support the process, so thank you all very much.
A special mention to Anthony, Kirsty and Anita who have all been our go to point of contacts and each one has be amazing !
I cannot recommend Mortgage Matters highly enough! We initially used a company who were very cumbersome so moved advisers to MM. Rachel was incredible, we had our initial meeting and she worked through her Saturday evening to secure us a deal before the rates went up. Thank you so much
I've been with Mortgage Matters for my first time buyer mortgage, and two remortgages since. The first two experiences were fine, everything went as expected, nothing to complain about. I like that they will automatically reach out 6 months before my mortgage expires so that's one life admin I don't have to schedule! This remortgage I had exceptional service from my mortgage broker James Anderson because he went above and beyond, for example securing me a good rate after the valuation was lower than expected (and the rates skyrocketed because of the middle east conflict) and sorting out the issue with my name on the mortgage offer Vs land registry title with the bank. He's reliable, knowledgeable and very reassuring throughout a stressful period. Many thanks again James for your help with getting this across the line.
My re-mortgage was completed easily and efficiently. Both Andy Cauldwell and Rebecca Barrett were very helpful and kept me fully informed during the process. I would have no hesitation in recommending their services.
Andrew Caldwell has been so helpful throughout the process. Im very grateful for all his support.
He and his colleague, Rebecca Barrett, were very professional.
Rachel answered what I requested on the same day via e mail
Very impressive insight given by Anthony Gumbrill. Very knowledgeable and helpful- will definitely recommend.
Incredibly helpful mortgage advisors, especially for first-time buyers. Big thank you to Connor and the team for helping my girlfriend and I get a mortgage. Strongly recommend 🏠🎉
Ben & Rebecca at Mortgage matters really do a fantastic job , this is the 2nd time we have used them and once again from start to finish it’s been very easy and a smooth process. We highly recommend them. See you in 2yrs
I don't write that many reviews, but I need to express a great deal of thanks to Mandi for her time, effort and patience in arranging a number of products for me. Super service all the way through - from first contact to locking in the rate all the way to completion. It's quite rare nowadays to get this level of service, so her help was very much appreciated!
Easiest mortgage renewal I've had to do - so straight forward with genuinely easy to follow details on interest rates, options best suited to my circumstances and easy to complete online via my portal - super stress free for an old dinosaur like me that's not great with technology
Aarti is a very professional lady, very friendly and very helpful. Our teams meeting went very smoothly and everything was sorted quickly and once again professionally.
I highly recommend Aarti to anyone who is looking for help and advice on all mortgage matters.
Anita and Anthony were so supportive and helpful every step of the way. A professional service and honestly priced. I will be using them again.
Great service throughout so far. Professional, knowledgeable, and always helpful. Highly recommend!
We recently purchased a property with the support of **Mortgage Matters**, who assisted us in securing our mortgage with **Nationwide**.
Our mortgage adviser, **Nathan Wadmore**, and his team were extremely supportive, professional, and helpful throughout the entire process. Nathan was always available to answer our questions, provide clear advice, and guide us whenever we needed assistance.
The mortgage application and approval process was handled smoothly, and we experienced very little hassle in securing the mortgage. We were very pleased with the level of service and support provided by Nathan and his team.
I would highly recommend Nathan Wadmore and Mortgage Matters to anyone looking for a knowledgeable, reliable, and supportive mortgage adviser. We are very grateful for all their help in making our home purchase and mortgage process as straightforward as possible.
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Really great experience with Ben Shields. The Zoom call was easy and straightforward, and Ben was very friendly, helpful and approachable. He understood my circumstances and managed to find me good cover at a great price. Would definitely recommend!
Often applying or re-mortgaging can seem daunting, but with Connor & team, it felt easy and knowing that they have scanned the best possible deals currently available.
We’re extremely grateful to Leon for all his help and support throughout our mortgage application. He was professional, knowledgeable, and always available to answer our questions and guide us through each step.
Leon made the whole process feel smooth and stress-free, and we were delighted with the successful outcome. We really appreciate all his hard work and would highly recommend Leon to anyone looking for a trustworthy and reliable mortgage advisor.
We had a great experience working with our mortgage advisor, Leon. He was professional, knowledgeable, and supportive throughout the entire application process. He explained everything clearly, kept us updated, and made what could have been a stressful process feel straightforward and manageable.
We’re delighted with the successful outcome and truly appreciate all his hard work. We would highly recommend his services to anyone looking for a reliable and helpful mortgage advisor.