Excellent

Sacha Scott Estate Agent has earned consistent praise from customers across buying, selling, and letting transactions. Reviewers repeatedly highlight the team's exceptional communication, responsiveness, and proactive approach throughout what can be a stressful process. Clients particularly commend Sacha and team members including Jordan and Erica for their professionalism, warmth, and willingness to go beyond standard service, whether that means arranging viewings at short notice, managing complex chains, or providing regular progress updates. The firm is also noted for offering competitive fees compared to larger chains, combined with a more personal, attentive service. Many reviewers describe feeling genuinely supported and cared for, with several mentioning thoughtful touches such as personalised gifts upon completion.
The team's local market knowledge and efficiency have resulted in quick sales and smooth transactions even in complicated circumstances. Customers appreciate the transparency and honest advice offered from the outset, as well as the consistency of dealing with the same familiar faces rather than rotating staff. One reviewer raised a concern about credit check charges associated with property viewings, though this represents an isolated comment among overwhelmingly positive feedback. First-time buyers and those navigating difficult sales, including probate and power of attorney situations, have found the firm's guidance and encouragement particularly valuable.
Occasionally Reviews May Be Duplicated On Different Sources
Excellent
⭐⭐⭐⭐⭐
I recently purchased my home through Sacha Scott, and I couldn’t be happier with the service I received. From start to finish.
Buying a home can be stressful, but Sacha and the team made everything feel straightforward by keeping me informed, answering all my questions promptly, and always going the extra mile to ensure everything stayed on track. Their communication was excellent, and I always felt like I was in safe hands.
I would highly recommend Sacha Scott to anyone looking to buy or sell a property. Thank you for everything, I couldn’t have got through it without you. Maria x
Sacha Scott have been fantastic helping us sell. We have found them to be professional, communicative and given great advise along the way. They always get back to you, never leave you hanging on, and are totally transparent
They use a great system that keeps you in the loop on the sale as you go. We sold with them last year for a family member who passed away and now just recently our own home. We who always be happy to recommend them to help you sell or buy a property. All the team work well together, thanks so much Sacha Scott and all the office team.
We bought one property, and at another time sold another property, through Sacha Scott. They are on the ball, quick to act, know their local markets, and communication flows perfectly both ways - and the commission was very keen compared to some of the larger organisations where our experiences have not been good. What else could one want?!
Amazing service from the team from start to finish. Thanks a million Jordan, Alison and Sacha. You are great with what you do.
Fantastic service throughout our purchase! The team was always helpful, proactive, and did a great job chasing things up to keep the process moving. Communication was excellent, and they made a stressful process much easier. Highly recommended!
Sacha and the team were simply wonderful when we bought our first home through them. From the very beginning, they made us feel comfortable and confident and their support throughout the process was great. Easily the best estate agents we came across.
We had a really positive experience working with Sacha and her team. From the outset, she was honest, transparent, and refreshingly straight-talking about the whole process, which made a big difference.
Selling a house can be stressful, but Sacha was always available and kept us consistently informed at every stage. She didn’t just disappear after getting the offer agreed—she stayed actively involved throughout, regularly updating us and making sure things kept moving.
What stood out most was how well she communicated, not just with us but with other estate agents and parties in the chain. That coordination really helped reduce delays and, importantly, eased a lot of the anxiety that naturally comes with selling.
If you’re looking for an estate agent who is proactive, communicative, and genuinely supportive throughout the process, I wouldn’t hesitate to recommend Sacha and her team.
We cannot recommend Sacha and the team enough - They were miles ahead of any estate agency we have dealt with and the fact they are part of the EAN really does show.
Through every stage of buying our first property, everyone was so easy to deal with and nothing was too much to ask - Genuinely a friendly, professional and passionate team who want to help.
As first time buyers going through a bit of a learning curve, we were taken care of by Sacha right from the beginning with clear, transparent information and honesty in every conversation we had. This continued with Sales Progressor Erica, who was extremely proactive and helpful the whole way through. Jordan made the journey up from Banstead at short notice to allow us to view the property a further time and again, she was so pleasant and helpful. On top of this, their recommended solicitor was excellent and we were able to work smoothly to a realistic deadline.
I really do hope Sacha Scott continues to expand and I wish the whole team great success.
I encourage everyone currently in the market (especially first time buyers like us) to give them a call. I will continue to spread word about them to friends who are looking to make the move and get on the property ladder.
Really impressive - The best estate agency we have dealt with. Thank you so much!
Fantastic estate agent - I can't recommend highly enough. My family has now sold two local houses with Sacha Scott, and they've made the process a breeze. At every step, they've been efficient, responsive, professional, and have given us excellent advice. Sacha was even happy to drive over to my dad's care home when his signature was needed on documents, and booked a professional house clearance for us. Would absolutely use Sacha Scott again.
Amazing experience dealing with Sasha Scott , Jordan especially is so professional and keeps you updated throughout the process! Would definitely recommend using this estate agents ! So efficient and friendly !
Great team, we felt fully supported throughout the sale. Clear communication and very easy to follow progress. Would highly recommend Sacha and her team
From start to finish the staff went above and beyond to get the sale on our flat through. Very efficient and professional will definitely use again.
Cannot recommend Sasha Scott enough as a first time buyer my experience was amazing everyone was accommodating Erica kept us informed on all the progress and kept all the process running smoothly.
When we collected our keys the personalised goodies came as a beautiful surprise.
Thank you for everything.
The Charmans.
If i could give 6 stars Sacha and her team would have earned it. What a breath of fresh air! Our property sold within 3 days of coming on the market and the team was amazing start to finish. Sacha and her team really put the other agents in the chain to shame! The attention to detail was brilliant, Erica sending regular updates on progress, Jordan supporting with information and guidance was just great. It felt like they really cared about us as clients and celebrated with us when completion came along. The lovely flowers, wine and home baked goodies were so lovely and in stark comparison to the other agency who didnt even know who we were when we came to collect the keys and then handed an envelope. Thank you Sacha, we wish you and your team every success, you guys were amazing!
I recently bought a house and I am very grateful to Sacha Scott Estate agents to make the process smoothly and free of high level of stress!. The team was very communicative, approachable and helpful throughout. Special thanks to Jordan and Sacha for being so great and professional.
Would highly recomend this lovely team , they were so helpful in the recent sale of my fathers property .
Very pleased with the service I received from Sacha Scott, as a buyer. All staff were very friendly and helpful. Communication was great and they were even able to help resolve an issue on my side. Definately a much more superior and personal service to what I have received in the past from the big chain estate agents.
Highly recommend!
Sacha, Jordan, Erica and the team were amazing from beginning to end. Friendly, super efficient and helpful at all times throughout the whole process of selling our property. They made what can be a stressful process, stress free!
I went past this estate agents a few days ago and on their marketing screen they had a poster showing a cat that needed adoption. I have never seen a company do this before and it was refreshing to see kindness. I know my review is not related to a service I have received but if I was going to use an agent in the future, kind acts like this would make me approach them first. If only more companies and people would do small acts like this.
Fantastic service from Sacha and her team for our recent house purchase. She was calm and good humoured throughout the whole process and nothing was too much trouble. Highly recommended to any buyer or seller.
Sasha, Jordan and Erica, were great from start to finish. Very attentive with a friendly service throughout the entire process and regular updates to track progress.
We used Sacha Scott for the sale of house in Banstead. We used them as a local estate agents due to their knowledge of the local market and they were very friendly, approachable but efficient all the way through the process. Always on hand to answer queries, even after hours. I would have no hesitation in recommending their services to others.
We’ve been on quite a journey with all the ups and downs of selling and buying, and the team at Sacha Scott have been incredible throughout. They never lost faith, even when things got difficult, and their constant support and encouragement meant so much to us. They truly cared, went above and beyond, and we always felt they had our best interests at heart. We’re so grateful for their patience, determination, and kindness — we honestly couldn’t have done it without them. Wholeheartedly recommend Sacha Scott to anyone looking for an agent who genuinely cares. Thank you Sacha Scott & Team 5*. Debbie R
Sacha Scott Estate & Letting Agents is an independent, boutique estate and lettings agency serving Banstead, Coulsdon, and the surrounding Surrey areas. With a 4.92-star rating from 273 verified reviews across Google and Facebook, Sacha Scott has established herself as a trusted property expert known for exceptional service, personalised attention, and genuine commitment to client outcomes.
Founded on the principle that success is measured by quality, not quantity, Sacha Scott operates a selective client base to ensure every transaction receives the highest level of care and attention. The agency's philosophy is simple: don't be just another client amongst many—be a cherished client amongst few.
Services & Expertise: Sacha Scott Estate & Letting Agents offers comprehensive residential sales and lettings services:
Sales: Expert guidance for homeowners looking to sell, including market appraisals, strategic marketing, and professional negotiation. The team is proactive, transparent, and committed to chasing every detail to keep the sales process moving smoothly.
Lettings & Property Management: Professional lettings services for landlords, ensuring reliable tenant placement and property management. The agency takes pride in caring for both properties and tenants with the same dedication applied to sales.
Client Experience: Sacha and the team prioritise personal relationships, transparency, and proactive communication throughout every transaction. Clients consistently praise the team for being helpful, honest, and refreshingly straightforward. As one client noted, the team 'eats, sleeps and breathes your transaction.'
Why Choose Sacha Scott: As an independent agency, Sacha operates with genuine passion for client satisfaction and a commitment to excellence. The 4.92-star rating from 273 reviews reflects consistent delivery of outstanding service and positive client outcomes. Most of the agency's business comes from client referrals—a testament to the quality of service provided.
Whether selling a family home, managing a rental property, or relocating to Surrey, Sacha Scott Estate & Letting Agents delivers personalised expertise and exceptional service backed by a proven track record of client satisfaction and referral-based growth.