Reputation Profile

scottfraser Witney

4.8
Excellent
Based on 307 Reviews Discovered Online

Summary of Reviews

scottfraser Witney has earned consistently strong praise from customers across lettings, sales, and property management services. Reviewers repeatedly highlight the team's responsiveness, clear communication, and willingness to go beyond standard expectations. Staff members including Owen, Sofia, Sophie, Caitlin, and Simon are frequently named for their professionalism, patience, and genuine commitment to supporting clients through complex or stressful processes. Whether assisting first-time buyers, international relocators, or landlords managing properties remotely, the firm is recognised for making transactions seamless and keeping clients well informed at every stage.

The firm's strength lies in its people and their approach to customer service. Clients consistently report feeling valued and supported, with particular appreciation for staff who take time to answer questions thoroughly, respond promptly to enquiries, and remain calm and reassuring during potentially nerve-racking transactions. One customer with over a decade of moving experience described the service as exceptional, whilst another noted that after 25 house moves, they had never encountered better support. A single critical review from June 2025 raised serious concerns about a deposit and rent payment issue, though this represents an isolated complaint among overwhelmingly positive feedback.

Locationscottfraser Lettings & Estate Agents - Witney, Market Square, Witney, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Rebecca Wellbourne
Rebecca Wellbourne

Owen was amazing with the sale of my house. It was not straight forward with the solicitors on both sides needing a lot of chasing and it being a drawn out process but Owen was efficient, always kept me updated with what was happening and kept me positive. I honestly couldn’t have asked for a better estate agent to deal with the sale of my home and I’d definitely recommend Owen/Scott Fraser to anyone that is selling/buying a shared ownership property.

Posted on Google
Mickayla
Mickayla

I cannot recommend Scott Fraser more, Owen in particular. He went above and beyond in getting a viewing for me and keeping me updated throughout the purchasing process.

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Tabbie Jay
Tabbie Jay

Sofia was nothing short of perfect. No problem too big or too small, an absolute delight from start to finish. Of all estate agents I’ve been with, Scott Fraser have been by far the best - thank you Sofia for your dedication and support. We wouldn’t be in our new home without you!

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Julie Cooper
Julie Cooper

Sophia was friendly, patient and helpful and found me the perfect place to live. I was having so many problems finding somewhere suitable to live and she was understanding and offered her assistance through the different areas of obtaining a lovely home with charming landlords. Very grateful for all her help.

Posted on Google
ellie sandiford
ellie sandiford

I had an excellent experience working with this estate agent and a big thank you to Sofia, from the very beginning they were professional, knowledgeable, and incredibly helpful throughout the whole process. Communication was clear and they always took the time to answer questions and keep me and my partner updated
Highly recommended

Posted on Google
Steve Howard
Steve Howard

Living abroad necessitates us having a fully managed service for our house with Scott Fraser, we are therefore reliant on the relationship we have with our property manager to keep us updated and to act on our behalf as & when the need arises.

For the past year or so, we have had the good fortune to have Simon Butt as our property manager. During this time Simon has displayed professional, courteous, knowledgeable and very pro-active attributes. We had the misfortune to have issues with a tenant who instigated an early termination that eventually had to go through arbitration. Simon provided us with excellent support during the whole process & provided a wealth of documented evidence to the arbitrators to backup our case, resulting in the positive outcome of our claim.

I have exchanged e-mail messages & spoken on the telephone with Simon numerous times since he became our property manager. He is equally adept at written & verbal communication. His whole persona displays a high level of empathy & genuine willingness to help, he has a way of making any issue seem manageable and truly has gone that "extra mile" to ensure that we have been totally happy with & have fully understood the information he has provided.

Having Simon as our property manager has given us a trusted, professional & friendly point of contact for all rental matters regarding our property & tenants. In the 14 years that we have been landlords, we have dealt with numerous estate agents & property managers, I have never before felt as comfortable with or experienced the level of support & commitment that we receive from Simon.

Thank you Simon for everything you have done & continue to do.

Posted on Google
Chloe Haig
Chloe Haig

Very happy with my experience as a tenant at Scott Fraser, Witney. My agent Sofia has been amazing, responsive and has made the transition of moving home seamless for me. Highly recommend working with them if you’re moving home ☺️

Posted on Google
Charlie
Charlie

Owen was very helpful on both the sale and purchase of a couple of properties. Great communication throughout. Used Scottfraser multiple times and would use again without a doubt.

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Brynn Alcraft
Brynn Alcraft

We recently used Scott Fraser to sell and buy. Owen was helpful, communicative, and a genuinely nice person. I would highly recommend.

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matt mcconville
matt mcconville

Very friendly and welcoming service

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addyfor shopping
addyfor shopping

It was my first time trying to rent out my property. Sam and Sofia from Scott Fraser Witney made it into a really smooth process and were very helpful throughout the process!!

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Andrew Waite
Andrew Waite

Scottfraser made the whole process of renting our new home straightforward and enabled us to move within a very short time. We are so grateful to Sofia Wilkins at the Witney office for being brilliant in bringing everything together for us. Thank you again!

Posted on Google
Claire Needham
Claire Needham

I just want to offer my sincere thanks to Owen...he went above and beyond what was expected of him to ensure that the sale of our home went as smoothly as possible for me and my husband. He kept us fully updated all the way along the process - and was so genuinely enthusiastic about his job, he made the whole nerve racking process of selling our house and moving to our dream home bearable! Thank you so much Owen for everything you have done for us - we are truly grateful!

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Gabriella Williams
Gabriella Williams

Sophie was amazing always really prompt at responding and really helpful. Would recommend.

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Ann P.Parampil
Ann P.Parampil

Having moved every year for the past ten years, I am thoroughly impressed and blown away by the service Scott Fraser provided. In particular, Sofia Wilkins from Witney branch who has been amazing throughout this whole process. They are responsive, considerate and goes above and beyond to be inform and support as much as possible. Having Sofia as our point of contact has made this move seamless, stress free and an enjoyable experience. She always responded quickly and even with things she did not readily know answer to, was helpful in liasing with landlords and finding information as efficiently as possible. She and the team went above and beyond whenever possible and has been accomodating consistently. We are very happy with the service Scott Fraser has provided and would highly recommend them to anyone looking for properties and rentals. Thank you Sofia and team for all your help and support.

Posted on Google
Harry Hall
Harry Hall

We would like to extend our sincere thanks to Owen for seeing us through the purchase of our first home.

The process was, at times, quite turbulent and as first time buyers, we were naturally anxious and faced a few unexpected hurdles along the way. However, Owen was a consistent and reassuring presence throughout. His clear, prompt communication and steady guidance helped keep everything on track and ensured that we reached completion within the time frame we felt was acceptable.

Owen’s professionalism, responsiveness, and calm approach made a real difference during what could have been a far more stressful experience. We’re incredibly grateful for his support and commitment to making it all happen.

Thank you again, Owen.

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Fatos Barnes
Fatos Barnes

Sophie and Sophia was really helpful towards my moving.

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Shona Macleod
Shona Macleod

Excellent experience using Scottfraser as our house Mangement Company. Always professional and prompt, we’ve been with them for over a year now and just signed new tenants on. They’ve done absolutely everything, liaising about repairs, quotes and all viewings. The communication is spot on and the fee is reasonable considering the high level of service.

Posted on Google
Mukul Chauhan
Mukul Chauhan

We recently found our new home through Scott Fraser Witney, and I genuinely have to say that Sophie was exceptional throughout the entire process. From the viewing to the final steps, she went out of her way to make everything as smooth and stress-free as possible. We were feeling quite overwhelmed at times, but Sophie’s calm and clear communication made all the difference. She was always on top of things, quick to respond, and made us feel supported every step of the way — something that’s quite rare in this industry. We’ve been with Scott Fraser before, but Sophie truly stood out this time. She’s an absolute gem and a real asset to the team. We’re so thankful for her help and wouldn’t hesitate to recommend her to anyone looking for a home.

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Tim Thornett
Tim Thornett

We have used Scott Fraser a few times and they have been very helpful. Sofia Wilkins dealt with our letting on the last occasion and it went smoothly.

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Simbeza Kamona
Simbeza Kamona

Sophie was very helpful in assisting with starting my new tenancy. She was professional, approachable, and made the process easier to navigate, overall, her support was greatly appreciated. I would recommend her to others.

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Mr Master
Mr Master

I'm super pleased with the staff at ScottFraser especially Sophie at the Witney branch who was more than helpful with absolutely everything. Highly recommend.

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Patricia Kalonji
Patricia Kalonji

Big thanks to Sophie Wyatt at Scott Fraser Witney branch! I can’t recommend her enough, she made the whole moving process smooth and easy from day one until the end within a very short time period.
She was really friendly and very helpful with any questions or enquiries me and my husband had. Can’t wait to move to my new home here in Witney
Great customer service overall!! Thank you again

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Ninny Mathew
Ninny Mathew

Had a very good service from scottfrase . Our Guide throughout the process was Soffie . She was very helpful for our move . Her response for our mails was fast without any delay which helped us a lot . Hope to have good services from scottfraser and team .

Thankyou

Posted on Google

About scottfraser Witney

Scott Fraser Witney is a well-regarded estate and letting agency based on Market Square, serving Witney and the wider West Oxfordshire area including Carterton, Eynsham, Ducklington, and Curbridge. The branch holds a 4.7-star rating from 260 reviews, reflecting a strong reputation across both sales and lettings. Witney is a thriving market town on the edge of the Cotswolds, popular with families, professionals, and commuters thanks to its excellent schools, amenities, and easy access to Oxford via the A40. Scott Fraser provides a full range of services including sales, lettings, valuations, and landlord support, with clients regularly praising staff for their dedication, patience, and going above and beyond to find the right home or tenant.