Reputation Profile

Statons Totteridge

4.9
Excellent
Based on 88 Reviews Discovered Online

Summary of Reviews

Statons Totteridge has built a strong reputation for responsive, professional service across property transactions in North London. Reviewers consistently praise the team's communication, availability, and dedication to guiding clients through complex processes. Sophie Edwards emerges as a standout agent, repeatedly commended for her local knowledge, patience, integrity, and willingness to go beyond standard service, particularly in managing difficult negotiations and keeping transactions on track when complications arise. Other team members including Rory, Josh, Angelo, Nick, and Lawrence also receive individual recognition for their professionalism and hands-on support. Clients frequently highlight how the firm's attention to detail and genuine care transformed what could have been stressful experiences into manageable ones, with many noting they would not hesitate to recommend the agency to others seeking to buy or sell in the area.

The firm's strengths lie in its ability to manage transactions from initial property search through to completion, with particular emphasis on keeping all parties informed and maintaining momentum when obstacles emerge. Reviewers value the team's honesty about market conditions and pricing, their accessibility even outside standard hours, and their willingness to accommodate viewings and access requests. The consistent five-star ratings across dozens of recent reviews reflect a track record of client satisfaction, with first-time buyers and experienced property investors alike expressing gratitude for the support received throughout their transactions.

LocationStatons Estate Agents, Totteridge Lane, London, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Caroline S
Caroline S

From the first time we met, Sophie listened to exactly what we were looking for, and as soon as she saw our forever home she just knew - and did everything in her power to help us get it!

Sophie is incredibly knowledgable and was instrumental in managing both sides of the deal to make sure everything progressed as it should. She guided us through the process with care and kindness, was always available to speak and nothing was ever too much. We are so grateful to her and her expertise, and would not hesitate to recommend her or work together again.

Thank you so much for everything, Sophie!

Posted on Google
Dr Iman Ghaffari
Dr Iman Ghaffari

We can’t thank Sophie enough for everything she has done for us over the years. Finding the right family home took much longer than we ever expected, but throughout the entire journey Sophie was incredibly patient, supportive, and always willing to help. She never made us feel rushed and was always available to answer our questions and guide us through every step of the process.

Thanks to her dedication, professionalism, and genuine care, we finally found and purchased our family home. It has been an absolute pleasure working with her, and we would highly recommend Sophie to anyone looking to buy or sell a property. Thank you for making such an important milestone such a positive experience!

Posted on Google
Jeremy Francis
Jeremy Francis

I recently had the pleasure of working with this Estate Agent Sophie Edwards at Statons, her service was exceptional from start to finish. Her attention to detail, clear communication, and deep expertise made a complex process feel straightforward and manageable.
She took the time to explain every step, ensured I fully understood my options, and consistently acted in my best interests.
A truly professional company who delivers excellence with integrity. I would not hesitate to recommend them to anyone seeking a first class estate agent.

Posted on Google
A Fisher
A Fisher

I’ve used Sophie to buy and sell, and I can easily say she’s the best agent I’ve dealt with.

She’s genuine, tenacious and extremely patient! No matter how busy she was, she always managed to keep me in the loop, every step of the way. This was an extremely difficult deal to get over the line, and I know for a fact it wouldn’t have happened without her.

The main thing that sets her apart, is that she acts with integrity and always does the right thing. That goes a long way in this industry.

Posted on Google
Anoushka Malde
Anoushka Malde

We had a fantastic experience with Statons Estate Agents and can’t thank Sophie and Nick enough for all their help throughout the transaction.

From start to finish, Sophie was absolutely brilliant—friendly, professional, and incredibly supportive every step of the way. She kept us updated throughout the process, was always on hand to answer questions, and genuinely cared about making everything go as smoothly as possible. Her positive attitude and attention to detail made what can often be a stressful experience feel much easier.

A huge thank you to both Sophie and Nick for all their hard work and dedication. We would highly recommend Statons and Sophie to anyone looking for an estate agent that truly goes above and beyond.

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V. Ponzoni
V. Ponzoni

We recently completed the purchase of our new home and would like to thank Sophie Edwards at Statons for her excellent support throughout what proved to be a complicated transaction. There were several challenges and delays along the way, but she remained professional, proactive and supportive.

Communication was excellent throughout the process, and Sophie worked hard to keep all parties informed and the transaction moving forward. Her persistence, patience and willingness to help made a real difference during a stressful period.

We are very grateful for her support and would not hesitate to recommend Sophie at Statons to anyone buying a property.

Posted on Google
Harsh Patel
Harsh Patel

Sophie, Josh and the Statons team handled the purchase of our new home with a lot of patience, great 2 way communication and ultimately helped guide us to a very good outcome with respect to our purchase and also vis-a-vis the sellers. Would wholeheartedly recommend leaning on their experience in North London - thanks to the whole team involved and I have no doubt we will remain in touch over the years ahead.

Posted on Google
Yael Zaum
Yael Zaum

I had an excellent experience working with Rory throughout the sale of my home. From start to finish, he was incredibly professional, approachable, and genuinely supportive.

Rory was always friendly and easy to communicate with, making what could have been a stressful process feel much more manageable. His determination and commitment really stood out—he never gave up and worked tirelessly to ensure my property was successfully sold.

I truly appreciated his honesty, positive attitude, and the effort he put into every step of the process. Thanks to his dedication and expertise, my house was finally sold, and I couldn’t be more grateful.

I would highly recommend Rory to anyone looking for a reliable, hardworking, and professional estate agent.

Posted on Google
Maz Walker
Maz Walker

Rory at Statons provided an excellent service throughout our purchase. He was consistently reliable, friendly, and brought a genuinely personal touch to the whole process. Throughout our search for a new home, he was always available, responsive, and easy to deal with.

Rory worked hard to secure our offer and was key in seeing the transaction through to completion, despite a few challenges along the way. During the conveyancing process, he remained proactive and dependable, helping to keep everything on track and ensuring a smooth and timely completion.

Posted on Google
Hayley Irow
Hayley Irow

We bought our new house through Rory at Statons. He was communicative and accommodating throughout the entire process. The house was unoccupied and any time we needed to go to get builder quotes or gain access, he would meet us with the keys and it was never too much trouble. Rory was also very honest at keeping the vendors realistic about the sale price unlike other agents we have dealt with over the years. Highly recommended.

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Chris Bastian
Chris Bastian

Fantastic agent, knowledgeable and helpful throughout process.

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Despina Muka
Despina Muka

An excellent experience with Statons - helpful, friendly and communicative. Thank you to Rory for his commitment!

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Gary Shaw
Gary Shaw

Unhesitatingly recommended. Statons found us a buyer within a couple of weeks of the property going on the market and we greatly valued Rory's expert handling of the transaction. A genuinely terrific job!

Posted on Google
elie gh
elie gh

Josh was outstanding throughout our entire purchase process. He showed us many properties and was proactive from day one, always making time and giving honest, helpful guidance.

Once we agreed a price on the house we liked, his dedication really stood out. He followed up on every action point immediately, kept on top of all outstanding items, and maintained constant communication between us, the seller, and the solicitors. He was incredibly responsive throughout — messages and calls were always returned quickly — and he even coordinated across different time zones, often working late into the evening to keep everything moving.

There were several moments where the deal could easily have fallen apart, but Josh stepped in each time — speaking to both sides, managing expectations, and keeping everyone aligned and focused on getting the transaction over the line.

Without him, we are certain the sale would not have gone through. He’s an absolute superstar in our eyes, and we couldn’t recommend him more highly.

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James Jarvis
James Jarvis

Josh was great at communicating and worked really hard get the deal to completion

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Manish Vekaria
Manish Vekaria

Having worked on multiple property matters in North London over the years, I can say Sophie Edwards at Statons Totteridge stands out for her professionalism, integrity, and sound judgement. She communicates clearly, is highly reliable, and inspires confidence throughout the process. I would highly recommend her to anyone seeking a trusted property professional.

Posted on Google
Joshua Lenz
Joshua Lenz

We had a fantastic experience working with Josh when buying our home in Totteridge. He was professional, knowledgeable, and incredibly supportive throughout the whole process.

Josh kept everything moving smoothly, communicated clearly, and made what could have been a stressful experience feel straightforward and manageable. We’re very grateful for his help and would highly recommend him to anyone looking to buy a property.

Posted on Google
Susan Mckillop
Susan Mckillop

Sophie was amazing throughout the process and consistently professional.

We had approached her a couple of years ago but decided not to sell at the time. When the right buyers came along, she got back in touch to see if we were still interested. Being able to sell off-market was fantastic, as she ensured there were very minimal disruptions from viewings.

I would not hesitate to recommend her — her calm and reassuring manner throughout the entire process made a real difference.

Posted on Google
Antony Adler
Antony Adler

Excellent service from Sophie and all the team at Statons. They worked very hard to get us the deal we wanted, very happy to recommend.

Posted on Google
Janina
Janina

Sophie truly represents the golden standard of estate agents in North London.

Sophie and I started working together two years ago when I told her about my ambition to find a home in N20 – a postcode in which I grew up, that I’m familiar with, and where I could stay close by to my parents in the years to come. I also wanted a “project” – one which I could put my stamp on over time, and that wasn’t recently “done up” by previous owners. I was a first-time buyer, and was prepared to wait for the right opportunity to arise.

I viewed multiple properties with Sophie, and I truly appreciated how she was never deterred when I expressed that a home “wasn’t quite right for me”. She was never insistent or impatient; she simply reassured me that the right property would come along, and that she would help me find it. She continuously updated her mental note of my preferences, and continued to send me suitable listings, as and when they came up.

Finally, one day in summer 2025, I got a ping from Sophie telling me that there was a property I’d really ought to see. I mentioned that I was away and wouldn’t be back until the following week. Sophie rightly warned that it was a “hot” property on a highly desirable N20 street, and that it would go under offer fast. Nevertheless, she followed up with me once I returned to London and said she really wanted me to have a look before it was too late. It turns out that Sophie had found the perfect property for me.

Even though there was already an offer on the house once I was able to view it, Sophie was open and transparent about the process, and advised me on how to proceed to make an offer that had good prospects of being accepted. Other estate agents might have pressured me into simply jumping to a much higher offer. However, Sophie’s advice was far more nuanced, pragmatic, and I valued her approach that while there were a number of competing offers, “it’s not all about the money”.

My offer was ultimately accepted and the usual conveyancing process unfolded, with lawyers, surveyors, clearances, etc. As a first-time buyer, I could not have asked for a better estate agent to support the process. Sophie is super knowledgeable, understands the area, knows the market, the neighbourhood and the neighbours, and there isn’t a question to which Sophie doesn’t have (or can’t quickly find) the answer.

Sophie is a true professional, and has been warm, and generous with time and advice. She exercised good judgement in chasing various parties (and third parties) to advance things forward when needed, while also being patient and giving space when certain aspects of the transaction were moving – necessarily – slower. Sophie was always available and responsive – even when on vacation, and in a different time zone. Where there were sticking points in the final stages of the process, Sophie did everything in her power to get the transaction over the line, and acted as an advocate for, and mediator between, both seller and buyer. We couldn’t have done this without her.

Sophie has been outstanding in all my dealings with her. I will always be grateful to her for being personally invested in my journey. She’s a true asset to Statons, and to the Totteridge real estate market. I recommend her at the highest level, to friends, colleagues, and anyone looking to buy in North London.

Posted on Google
Mustafa Hassan
Mustafa Hassan

We bought our house 8 year’s ago through Statons and sold it again through them, wouldn’t use any other estate agent.
Angelo has always been very professional, honest and trustworthy throughout the entire process. Would highly recommend Statons, a very professional estate agent from start to finish.

Posted on Google
Bijal Patel
Bijal Patel

The most amazing experience of working with an estate agent we've ever had!

After having 2 houses fall through, we spoke to Sophie at Statons about our situation and she directed us to a house we hadn't even considered, it's like she knew exaclty what we were looking for! We went to view the property and made an offer the same day! Since then her communication and tenacity to get the property to completion has been second to none.

We had multiple legal issues and she completely took the stress off us and took it upon herself to make sure the matters were resolved. There was a point at which I was calling her multiple times a day with issues and she was nothing but patient, kind and knowledgeable, I can categorically say that without Sophie's hard work, our house purchase would absolutely not have made it to exchage or completion.

We simply can't thank Sophie enough for all she has done for us, she has been an absolute joy to work with and I would absolutely recommend her to anyone looking for properties in the area!

Thank you Sophie!

Posted on Google
michele davis
michele davis

We feel that we had a personal relationship with Sophie Edwards throughout our quest to sell our property. She was understanding and did her utmost to get the price we wanted. She also tried hard to find us our new property always available to revisit when we wished.

Posted on Google
San Peyman
San Peyman

We had a fantastic experience with Statons! Rory and Sophie were absolutely brilliant throughout the whole process — professional, responsive, and a pleasure to work with. They managed to secure a quick sale of our property with no hiccups at all. Everything went smoothly from start to finish. We couldn’t be happier and would highly recommend Statons to anyone looking to sell their home.

Posted on Google

About Statons Totteridge

Statons is an independently owned estate and letting agent with a strong heritage in North London and South Hertfordshire. Operating for more than 30 years, the business has built deep expertise in local property markets across six networked branches: Totteridge, Hadley Wood, Hadley Green, Barnet, Radlett and Brookmans Park.

The team combines long-standing market knowledge with a customer-first approach, handling both sales and lettings across the region. Statons' independent model means decisions are made locally, with a focus on understanding each neighbourhood's unique character and property values.

With offices conveniently located throughout North London and South Hertfordshire, Statons serves buyers, sellers, landlords and tenants seeking experienced, knowledgeable guidance in one of London's most desirable suburban areas.