Matt and his team were friendly and supportive throughout my experience of marketing two properties with them. They were very understanding of a very complex situation and did all they could to help. I highly recommend them :)

Stirling Ackroyd has built a strong reputation for responsive, professional service across its lettings and sales operations. Reviewers consistently praise the firm's agents for their communication, accessibility and genuine commitment to helping clients navigate the property market. Clients highlight how quickly the team responds to enquiries, arranges viewings and progresses applications, with many noting that the process felt straightforward and stress-free. Individual agents such as Ameer, Ruby, Saskia, Marcus, Guershon Kiala and Lily Algar are frequently singled out for going above and beyond, whether through proactive property recommendations, clear explanations for first-time buyers, or support beyond the standard transaction. The firm's efficiency is particularly noted in rental lettings, with one client completing the entire referencing process within 24 hours of viewing a property.
The team's professionalism and friendliness emerge as defining characteristics across the reviews. Clients appreciate agents who take time to understand their specific needs, maintain regular contact throughout the process, and treat them with respect and empathy rather than rushing transactions. Several reviewers mention having had less satisfactory experiences with other agents previously, and contrast those unfavourably with their dealings at Stirling Ackroyd. The firm operates across multiple London branches and beyond, with consistent feedback suggesting that this standard of service is maintained across locations. One review noted a four-star experience rather than five, though still commended the agent's professionalism and communication.
Occasionally Reviews May Be Duplicated On Different Sources
Matt and his team were friendly and supportive throughout my experience of marketing two properties with them. They were very understanding of a very complex situation and did all they could to help. I highly recommend them :)
I had a great experience with Saskia while viewing a property. She was extremely professional, friendly and helpful throughout the viewing. She took the time to explain everything clearly and in detail, answered all my questions, and made the whole experience very easy and comfortable.
Saskia was an absolute pleasure to deal with and a great representative of the agency. Thank you very much for your time, help and professionalism. Highly recommended!
As a first-time renter, I really appreciated the support I received from Arti while searching for a flat/apartment in Guildford. He was incredibly helpful, professional, and supportive throughout the viewing process. Although I ultimately found and rented a flat in Woking (via Woking's branch), I wanted to specifically thank Arti for his excellent service and helpful nature. Highly recommended!
I am thinking of selling a few of my London portfolio properties and I just wanted a little insight into the current local market. Lee was able to give me a quick and simple update on how things are going and advise me on what my next steps should be. Once I have everything in place, I will be give Stirling Ackroyd a call back!
Hannah was absolutely amazing throughout the whole process of finding a house and moving in. She was friendly, helpful and always quick to assist with any questions. She made the whole process smooth and stress-free. Thank you, Hannah! 😊
I had a fantastic experience dealing with Thomas from Stirling Ackroyd. Although I ended up finding a property through another route, Thomas’s dedication stood out. Unlike other agents I’ve had to constantly chase for updates, Thomas was incredibly proactive, he even called me while he was out in Canary Wharf just to check in and help with my search. When I told him I had finally found an apartment, he was genuinely happy for me. It’s rare to find an agent so willing to help.
I can say the entire process of finding a new place to live was made substantially easier with the help of Stirling Ackroyd, and especially James Farmer, who went above and beyond to accommodate me and assist me with absolutely every step along the way. I highly recommend Stirling Ackroyd to anyone looking for a new place to live.
Thanks to Ruby, she showed me a few rooms and drove me to see them in her car and also she was friendly and responsive to all of my questions.
I am just starting my search and I spoke to Lee at Stirling Ackroyd in Brixton. He was very informative and gave me very useful advice on how to go about getting myself best prepared to start the whole process.
Matilda sorted us out very well and answered all our questions. Sorted an extra viewing out for us and was very pleasant
What a beautiful experience working with Ruby at the Guildford office. Ruby was responsive, friendly, and an ease to work with. I must also say thanks to her manager who also made the letting process seamless and timely !!! Thanks guys💎
We had Nell as our agent and she was amazing. She answered all our many questions rapidly and was always there when we needed her. Best agent ever!
Worked with Finlay Winter on securing a new rental property - organised a viewing and secured the property within a matter of days. Easy, quick and kept in constant communication the whole way. Would highly recommend!
Had a great experience with Stiling Ackyard and Zalyin Mascarenhas. He was very responsive, helpful, and easy to communicate with throughout the process. Really appreciated the smooth and professional service. Would definitely recommend!
Ruby provided excellent service allowing me to both begin looking and finish signing a tenancy agreement all within the space of a week. She was very quick and warm when responding - always having a friendly attitude making her great to talk to.
Lee is a very professional, reliable estate agent who listened to my concerns and fears during the sale of my home. He was always avaliable even outside of working hours and consistently followed through on all of my request and queries. Lee calm and friendly nature played a huge part in reducing my stress levels throughout the entire sales process. I am truely grateful for his support dedication and professionalism, and I would highly recommend him to anyone looking to buy or sell a property.
Aggie ! Well, what can I say? How about simply "Outstanding".
Aggie has no doubt saved my sanity over the last 18months helping me through the jungle of evicting a tenant for non-payment of rent. Sadly it doesn't stop there with a bad tenant. Now Aggie's working through clearing the property of furniture, clothes and other dumped personal possessions. We won't mention the infestation of cockroaches and beetles that also need to be cleared.
Always there, always happy, always positive and keeps me informed at all times without me having to chase.
The world needs more "Aggies".
Alex Brownfield is a great estate agent which makes the room viewing and offer applying so easy and straightforward. His service is amazing — very responsive and patient with my dozens of queries!
Nell was incredibly helpful throughout my property search. She kept checking in, was quick to respond, and helped me find the right house. Really appreciated her support. Thank you Nell!
Ebe was really professional, responsive and genuinely helpful throughout the process of finding our new home. Highly recommend!
I have been looking for a while now and not had much luck with offers I have placed elsewhere. I called an agent in Brixton and spoke to Lee. He suggested a few different way to go about things and how to present myself/offers in the best way. If I was buying in that location, I’d be happy to use Stirling Ackroyd and Lee in particular.
excellent staff, especially samantha. very fast replies and super friendly!!
Although I ultimately decided to go with a different property, I want to highlight the excellent service provided by Ruby Franklin at Stirling Ackroyd. She was always friendly, professional, and attentive throughout, responding quickly and clearly. It’s obvious she genuinely cares about helping people. I would absolutely recommend her.
Stirling Ackroyd is a London and South East estate agency with a history dating back to 1873, offering residential sales, lettings and property management services. The group operates over 30 branches across London and the South East, alongside a chartered surveying arm, giving clients a broad network of local offices backed by long-established expertise in the capital's property market.
The group holds a 4.61-star average rating from over 11,600 reviews aggregated from Google across all branches, alongside Allagents feedback. Services span buying, selling, renting and letting, with branch teams offering local market knowledge across the areas they cover.
As one of London's longer-standing estate agency groups, Stirling Ackroyd combines its network scale with branch-level service, giving clients both broad geographic coverage and local points of contact for property transactions.