Reputation Profile

Stirling Ackroyd Bermondsey Street

4.5
Excellent
Based on 317 Reviews Discovered Online

Summary of Reviews

Stirling Ackroyd Bermondsey Street has built a strong reputation for responsive, professional service across lettings, sales, and property management. Reviewers consistently praise the team's availability and efficiency, with particular commendation for staff members including Stephen Garbow, Michael Cua, Csaba Toth, Dene Mockford, and Maximilian Dobos. Clients highlight prompt responses to enquiries, thorough explanations of processes, and proactive problem-solving, particularly in handling maintenance emergencies and navigating complex lettings compliance. Many long-term clients report returning to the agency multiple times over years or even decades, citing the team's attentiveness and willingness to go beyond standard service.

One reviewer raised concerns about property condition misrepresentation and agent dishonesty in a single letting viewing. Beyond this isolated complaint, the overwhelming body of feedback reflects satisfaction with the agency's professionalism, communication, and ability to manage transactions smoothly across different market conditions. The firm appears to prioritise customer care and relationship-building, with numerous clients describing their experience as stress-free and appreciating the personal touch staff members bring to their work.

Location63 Bermondsey Street, Southwark, SE1 3XF

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Jack O'Keefe
Jack O'Keefe

Great to let from! Nell was very professional and helped us find a lovely flat.

Posted on Google
claude fettes
claude fettes

Many thanks to Roman for showing us the Apartment straight away.
Very nice and helpful

Posted on Google
Shyrose Jessa
Shyrose Jessa

We viewed several properties with various estate agents in the SE1 area while searching for a property in London Bridge, and Csaba Toth from Stirling Ackroyd stood out by far. He was attentive, professional, and transparent throughout the entire process.

He responded quickly to all our emails, answered every question thoroughly, and if he didn’t have the information immediately, he followed up promptly. He even arranged a property viewing for us at just 30 minutes’ notice, which we really appreciated.

Thanks to his support, we’ve now made an offer on a property. Csaba provides first-class service and is one of the best sales associates we have dealt with. Highly recommended!

Thank you so much!

Posted on Google
Ana Andrade
Ana Andrade

Max was wonderful in managing us and the landlord who was living overseas in a different time zone!
Super responsive and engaged and lovely follow up after

Posted on Google
Konstantinos T.
Konstantinos T.

Posted on Google
lise strathdee
lise strathdee

I have known Dene Mockford, Lettings Director near on thirty years. In my dealings with him he has always been exemplary in his professionalism. Dene’s knowledge, skill and expertise navigating current legislation and bureaucracy is evermore essential in this landlord/lettings legislative environment. We have just successfully commenced a new tenancy thanks to Dene going that extra mile to ensure that all the council paperwork was in order within the very tight timeframe we were operating in.
The particulars in this specific instance were complex. The whole property management team has been great to deal with as we worked through various curly compliance issues. Highly reccomend.

Posted on Google
Berke çam
Berke çam

Dene and Onal has been fantastic helping me move in to my house. Dene himself sat with me and made sure my transaction process went smoothly

I would %100 recommend this branch. 10/10 excellent

Posted on Google
Heidi McCormack
Heidi McCormack

5 out of 5 for Stirling Ackroyd and especially for my property manager, Michael Cua! Absolutely outstanding service. Super responsive and professional. Have been a tenant for over 10 years and highly, highly recommend them for their super on the ball attention and focus on customer care.

Posted on Google
K K
K K

This agency is one in 100. Always prompt, fast repairs, never any issues. I can't stand any agents but these guys legit good. Michael is very dedicated, I can only praise them. Rest assured u at good hand with them guys.

Posted on Google
Luigi Tanzini
Luigi Tanzini

We have been letting with SA for several years now. All the staff have always been extremely responsive and we've never had an issue. A special mention to Michael regarding a recent urgent maintenance problem: he was professional and ensured everything was resolved promptly and without stress. Highly recommended.

Posted on Google
Guido Tubaldi
Guido Tubaldi

Best Estate Agency I dealt with since i relocated to London!
I have been renting from Sterling Ackroyd (former Williams Lynch) for 5+ years and it has been a very smooth process. From finding the property (negotiation with the landlord) to the final check-out. Throughout the years I was heard (e.g. when asking for capex in the property) or about rental renegotiation.
Special thanks to Michael - who has been there since i first move in (5 years go). He has always been responsive in communication and proactive to find solutions to our small needs. He has always been very understanding - which is a rare characteristics in this world.
I would definitely consider renting (or possibly buying) from them again.

Posted on Google
terry storrar
terry storrar

I can't recommend Stirling Ackroyd enough, in a very difficult market they got us the price we were after for our property in a short period of time. They were there for us every step of the way and every enquiry we had was answered promptly and efficiently. They have a great team who made us feel like we were more than just another client, Sam and Roman in particular went out of there way to help us on what can often be a tricky path, I really can't praise them highly enough.

Posted on Google
Aliya I
Aliya I

I would like to highlight support provided by Michael Cua, the property manager, for his prompt and efficient handling of the boiler emergency. His action ensured the property has not been damaged and the issue was resolved very quickly. Michael's professionalism in arranging the necessary repairs was commendable as it took less than 1 hour for the approvals to be obtained and works to be arranged.
It truly made a significant difference and I highly appreciated his dedication and service!

Posted on Google
Alex Overby
Alex Overby

Great experience with Stirling during my search for a flat in London. Stephen Garbow was amazing, super responsive and detailed. Would recommend him for your search!

Posted on Google
Lynda Sabah
Lynda Sabah

Staff very helpful and informative Always easy to contact and prompt action
Michael, has been very helpful and easy to contact. has been amazing this year. Will always sort any problems with least drama and in a positive manner. He really is a caring gentleman Thank you

Posted on Google
Georgia Fortunato
Georgia Fortunato

I had a very positive experience using Stirling Ackroyd Bermondsey for my rental flat search. I dealt with Stephen, who was professional, punctual, and answered all of my questions thoroughly during and after viewings.

Posted on Google
Simran Bonnie
Simran Bonnie

We've had a great experience in our property search with Stirling Ackroyd, especially with Stephen, who's been kind, responsive, and very helpful in our search.
Highly recommend!

Posted on Google
Yuanzi Hong
Yuanzi Hong

I had a really great experience viewing a flat with Stephen. He was friendly, professional, and gave a really clear and detailed introduction to the property, which made everything easy to understand. It was such a smooth and pleasant experience, and I’d definitely recommend him to anyone looking for a place!

Posted on Google
Ben Davison
Ben Davison

We deal with Micheael here, who has, over many years now, been very helpful and knowledgeable.

Posted on Google
Tanya Matthan
Tanya Matthan

Stephen Garbow was super helpful when I was looking for a flat, really appreciated his excellent service and support!

Posted on Google
K Khatri
K Khatri

We’ve had a fantastic experience with this company and would highly recommend them to anybody going forward. A special thank you to Michael Cua who has been a great help in promptly solving any problems related to our rental property.

Posted on Google
Jessy BRIARD
Jessy BRIARD

I had a great experience with this particular Stirling Ackroyd branch in my recent property search! This agency definitely values our experience as prospective tenants, and proved themselves to be both trust-worthy and reliable. A massive thank you to Stephen who accompanied us throughout the whole process. From finding properties to arranging viewings and finally getting an offer accepted, Stephen provided us with invaluable help in finding a property we are very excited to move into! Aside from his help as an agent, Stephen is also a great and enjoyable person to meet and discuss with! Thank you to Stirling Ackroyd and Stephen for finding us our new home!

Posted on Google
C
C

Great experience thanks to Stephen, quick to respond and very helpful showing flats which all matched the exact requested specs. Helped organise viewings even on days he wouldn't be in and kept the search process continuous and stress-free.

Posted on Google
Weichen Chang
Weichen Chang

Michael was absolutely fantastic in helping us with our rental renewal. He was patient, professional, and always went the extra mile to make the process smooth and stress-free. Thanks to his help, we were able to continue living in our home without any issues. Highly recommend his service—he truly cares about his clients and makes sure everything goes perfectly!

Posted on Google

About Stirling Ackroyd Bermondsey Street

Stirling Ackroyd Bermondsey Street is an estate agency branch serving the Bermondsey and wider Southwark area of London, offering residential sales, lettings and property management services. The branch sits on Bermondsey Street itself, close to London Bridge and Tower Bridge, and covers a local market shaped by riverside developments, converted warehouses and new-build apartments. Staff hold local knowledge of the Southbank property market and support clients through buying, selling, renting and letting.

Alongside core sales and lettings work, the branch offers mortgage and protection advice, conveyancing and surveying, giving clients a single point of contact for the practical steps involved in a property transaction. Reviews consistently highlight the branch's property management and lettings teams, with clients naming individual staff members for their responsiveness and follow-through after a tenancy or sale completes.

Stirling Ackroyd operates as part of a wider London branch network, with Bermondsey Street forming one of its Southbank-area offices.