Adrian Tornatore is the best letting agent! As someone who is from the states he was very helpful and understanding with how daunting it can be to find a flat in a city you're not from. I would highly recommend working with him!

Stirling Ackroyd Chiswick has earned consistently strong praise from customers for its responsive, attentive service and genuine commitment to helping clients navigate the lettings process. Reviewers repeatedly highlight the professionalism and personal touch of the team, particularly Adrian Tornatore, Harry Puddefoot, Christopher Joannides Gray, and Kaja Sekulovska, who are commended for their patience, clear communication, and willingness to go above and beyond, including working outside office hours and accommodating tight timelines. The firm is recognised for its knowledge of the Chiswick and West London area, organised approach to property searches, and ability to make what can be a stressful experience feel considerably smoother. One reviewer reported a disappointing experience where support was withdrawn after contract completion, though this represents an isolated instance among the overwhelmingly positive feedback.
The agency appears to prioritise understanding clients' individual needs rather than simply pushing properties, and customers particularly value the team's responsiveness to enquiries and proactive updates throughout the rental journey. International relocators and first-time renters in London have noted the team's welcoming approach and practical guidance. The Chiswick branch has built a reputation for professionalism paired with genuine care for client outcomes, with many reviewers indicating they would return for future lettings requirements or recommend the service to others.
Occasionally Reviews May Be Duplicated On Different Sources
Adrian Tornatore is the best letting agent! As someone who is from the states he was very helpful and understanding with how daunting it can be to find a flat in a city you're not from. I would highly recommend working with him!
I was very happy with this agency big shout out to gentleman called Adrian Tornatore Rubio he was looking after me like a family absolutely fantastic. His knowledge, hard work absolutely superstar ! Not easy in London to find honest and reliable agents(agency) like you guys! Thank you for looking after us !
Hope we will cooperate together in near future
Michael
Very good experience with Adrian T. He was very nice and helpful during the viewing.
It was a very good experience flat hunting in Chiswick area with Stirling Ackroyd. Adrian Tornatore Rubio, our lettings consultant, showed us multiple options as per our requirements and took us through each viewing in a polite and informative way. We would recommend their service to anyone who is looking to rent in west London.
Adrian from the agency was very helpful and kind. I fully recommend him to anyone that is looking for a flat.
Chris was a very helpful support and went above and beyond to support me. He was patient and understood from a buyers perspective what was important
We had a really great experience working with Adrian during our search for a property in Chiswick. He was clear and communicative, professional and really helpful with recommendations around the area. He went above and beyond to answer our questions and provided transparency which we really valued. I recommend working with him!
Chris has been a great help in my search for a flat in the Chiswick area. He was very professional and easy to talk to. I have stopped my search for now, but when I am back I will definitely ask for Christopher Joannides Gray.
Had a really positive experience mainly with Harry at the Chiswick office during our recent rental hunt. He was always available to answer questions and it felt like he genuinely cared about doing a good job.
Harry has been fantastic throughout my search for a new flat in Chiswick. Although I haven’t moved in yet, he has been incredibly helpful, knowledgeable and responsive at every stage of the process. He was always quick to answer any questions, kept me updated, and made what can often be a stressful experience feel much smoother. His professionalism and friendly approach have been greatly appreciated, and I wouldn’t hesitate to recommend him to anyone looking to rent in the area.
Chantelle was incredibly helpful throughout the whole application process and we really felt listened by her! We also spoke with Adrian who was also very attentive and patient. So far, we are really happy with the service :)
Great experience with Chris. Very helpful, attentive and caring. Made our property journey much easier. Thank you!
Very helpful and quick. Responded to straight away, answering any questions I had and made the process immensely easier than it could have been. Excellent service, would recommend!
Our agent, Adrian Tornatore has been so incredibly helpful in our search for a property. There were a few hiccups along the way, due to no fault of his, and he went above and beyond to make sure we were accommodated and kept in the loop. When in the midst of the property search, Adrian stood out amongst all the other agents as a lovely, welcoming agent who answered questions, followed up on requests and contacted relevant parties promptly, even working during his holiday and during out of office hours to get stuff done.
Highly recommend Adrian, he was the absolute best!
Thank you so much Adrian, we appreciate all your help, and wish you the best :)
With a warm welcome from the outset, Harry Puddefoot and the Stirling Ackroyd team in Chiswick have been fantastic in helping with property search and subsequent references. Moving to the area Harry was able to orientate me and help me prioritise my search. He was always swift to return calls or emails if I missed him. He and the team have really helped make the process as smooth as possible. Thank you all.
Really positive experience with Adrian and the team at Stirling Ackroyd Chiswick. From the first point of contact, communication was prompt and clear, and Adrian came across as knowledgeable, patient, and genuinely interested in helping rather than just pushing properties. He was upfront, easy to deal with, and respectful of my timeline — which is rare in this industry. The wider team also seem well-organised and responsive. I wouldn't hesitate to recommend them to anyone looking in the Chiswick area, and I'll be reaching out again once I'm ready to continue my search. Thanks, Adrian!
Harry in Lettings has been amazing. Flexible and great communication throughout the process. Thank you!
Adrian was genuinely one of the nicest and most thoughtful letting consultants we came across during our property search in London. He was always very responsive, followed up closely, and made the whole process feel much less stressful for us.
Thank you for all your help and wishing you all the best going forward!
I had a great experience with Adrian. He is friendly, nice and professional throughout my apartment hunting journey
A big thank you to Adrian who was great in helping us find a flat!
Very professional and recommendable. To highlight is the work of Mr. Adrian Tornatore Rubio. He paid a lot attention to detail to my flat search, and was very attentive and professional.
Harry was a kind, proactive agent who immediately offered areas and followed through promptly - a very positive experience with a high road leasing agent!
Moving in London is very fast paced and Adrian was great in accommodating the fact that I would have travelled almost 1.5 hours for a viewing.
We had a commendable experience with Adrian, who has been working diligently to find a property for us, providing the updates and follow ups in organised manner.
Stirling Ackroyd Chiswick is an estate agency branch serving Chiswick and the surrounding West London area, including Bedford Park, Brentford, Kew, Strand on the Green and Acton. The branch operates from 440 Chiswick High Road and offers residential sales, lettings and property management services across a market characterised by riverside properties, Victorian terraces, and contemporary developments.
The branch's service offering extends beyond core sales and lettings work to include mortgage and protection advice, conveyancing and surveying, providing clients with a single point of contact for the practical steps involved in a property transaction. Staff hold local knowledge of the Chiswick property market and are experienced in handling a range of property types, from apartments and townhouses to family homes and listed buildings.
Client feedback consistently highlights the branch's professional and personable approach, with individual agents named for their attentiveness, communication and responsiveness throughout transactions. The team's expertise in the local area enables them to advise clients not only on property acquisition or letting but also on the broader Chiswick lifestyle and neighbourhood characteristics.