Stirling Ackroyd Clapton has built a strong reputation for responsive, professional service across buying, selling, and renting. Reviewers consistently praise the team's accessibility and communication, with clients noting that staff members are easy to contact, prompt in responding to queries, and proactive in keeping them informed throughout transactions. The firm is particularly commended for its market knowledge, honest advice, and ability to handle complex situations with sensitivity and compassion. Named agents including Aimee, Saima, Victoria, Jan, and others are frequently highlighted for going above and beyond, with first-time buyers especially appreciating the supportive, friendly approach that makes a typically stressful process feel manageable. The team has secured sales above asking price even in challenging market conditions, and reviewers often note that their experience with Stirling Ackroyd compares favourably to other estate agents they have encountered.
One reviewer reported an unprofessional experience involving unfriendly conduct, though this represents a significant outlier among the overwhelmingly positive feedback. Across the broader body of reviews, clients consistently describe the Chatsworth Road branch as efficient, courteous, and genuinely invested in achieving good outcomes for all parties involved. The firm's willingness to provide market guidance and support even to those who do not ultimately transact with them has also earned particular appreciation from first-time buyers navigating the property market.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
Katie Gale
★★★★★
Great experience with the Hackney branch. The team were a pleasure to deal with, always helpful and easy to get in contact with. Had come across a lot of estate agents in recent home search and Aimee Charles & Michaela Coles at Stirling stand out as agents who genuinely wanted to help. Great energy, clear communication and honestly just made the experience of buying a property much less stressful!
Justin Harvey
★★★★★
Aimee and the team at Stirling Ackroyd achieved the full target price in a very challenging market, but what really impressed me was the rest of their exceptional service.
They handled complexities arising from divorce and cancer with compassion and sensitivity, making a difficult time as easy as possible.
In addition to making the sale, Aimee's professional advice on buying elsewhere was invaluable and saved me more than their very reasonable commission.
Their genuine desire to achieve a good outcome for everybody involved shone throughout the process and makes them unique in my experience. If other estate agents were half as good the industry would have a very different reputation.
Alice Whatley
★★★★★
Aby-Gayle helped me through the viewing process to make an offer. She was friendly and accommodating, with great communication, always got back to me promptly, keeping me updated, and answering my many questions! Appreciated and recommended. Thank you.
Anne Truong
★★★★★
Was shown a flat by Michaela and had a great experience; really knowledgeable about the building and buying in hackney which made me feel very taken care of as a first time buyer
Yifei Wang
★★★★★
Michaela was very responsive and helpful
T Graham
★★★★★
Thanks for a seamless translation on selling my property
Yvonne Lloyd
★★★★★
Aimee and her team were brilliant through all the ups and downs of the process of selling our flat. Very professional. Went the extra mile.
jason brissett
★★★★★
MrNiallfd
★★★★★
I recently bought a property via the Clapton Stirling Ackroyd branch. As a first time buyer I found the process pretty daunting, but the team were always easy to contact, supportive and professional. It was a pleasure interacting with Aimee, Victoria, Marty and Sophie and I could not recommend them highly enough.
My experience was greatly improved by working with a team who were switched on and capable, but also kind and friendly. Definitely a much better experience than I have had with other estate agents! Thank you for all of your help
Rosie Hallam
★★★★★
Aimee and Victoria were fantastic to work with on the sale of my property. They always kept me informed and were a pleasure to deal with. I was in safe hands from start to finish. I would highly recommend them.
Synne Borgen
★★★★★
I didn’t end up buying a property from Sterling Ackroyd, but I still wanted to write a review to warmly recommend Aimee and Victoria at the Clapton office. Throughout my search, they were wonderful. They stayed in touch and kept me abreast on new properties arriving on the market, and very generously offered their advice when I offered on flats represented by other estate agents, something I deeply appreciated as a first-time buyer.
jilani shaikh
★★★★★
This is a very good agent, and we signed a six-month agreement with them. It's been a great experience.
Thank you 😊
Joanna Crawley
★★★★★
I recently purchased through Stirling Ackroyd as a first time buyer, and was thoroughly impressed by the quality of service. Victoria, Jan, Saima and the team were fantastic at ensuring things were pressing along in a timely manner, chasing sellers and solicitors likewise. Whenever there were issues, they were quick to communicate and iron things out with transparency. I can't recommend them enough, they made a stressful process seamless. Thank you so much to the team.
P C
★★★★★
Saima did a superb job from start to finish.
Thomas Thorn
★★★★★
I sold my flat through Aimee and her team at Stirling on Chatsworth Road, who were brilliant. They always made themselves available when I needed to ask anything, and it was clear how hard they all work to do well by their clients and customers as well. A big shout out to both Aimee and Jan-Marie, who it was a pleasure to deal with throughout - thanks to all of you.
Giorgio Olivari
★★★★★
Awesome results in a very tough market!
Saima and the team have been an absolute joy to work with.
While market conditions were against us, they sold our property within the promised timeframes and at a great price.
Extremely professional, knowledgeable and friendly, they went above and beyond the call of duty to make us feel looked after and confident in our decisions throughout what can be a very stressful process.
Their genuine empathy, friendliness and trustworthiness is an outstanding example for the industry.
Thoroughly recommended.
Rick Maher
★★★★★
I cannot praise our agent Saima Razaq highly enough. Her advice on selling our house was excellent, her understanding of the market impressive. She was always friendly and efficient, and always answered phone calls and queries promptly and with valuable insight. In a very difficult marketplace, she managed (almost) to make selling the property a pleasure. With her all-round professionalism, she is in great danger of giving estate agents a good name!
Marigold Atkey
★★★★★
Right from the get-go, I found Stirling Ackroyd so friendly, helpful and efficient - everyone I dealt with there was so nice, it was extremely reassuring having them there as the middleman.
Gerard Finn
★★★★★
I was very happy with the way Stirling Ackroyd went about this sale instruction. Realistically priced, well marketed, good purchaser identified & secured. Well done Saima. A happy client.
Tim Wheeldon
★★★★★
Saima at Stirling Ackroyd worked tirelessly to get our purchase over the line, despite the best efforts of the vendor's solicitors. Great service and determination to complete the sale on behalf of both parties.
Molly O'Flaherty
★★★★★
While we didn’t end up closing a deal with Sterling Ackroyd, we found ourselves to be very impressed with the professionalism and knowledge of our agent Jan. In a sea of agents we dealt with who seemed to not know any details of the properties they were selling, Jan was super responsive and knew everything we wanted to know about the properties we saw. I’d definitely recommend working with her.
Sadie Rose
★★★★★
Aimee & Jan were amazing the whole way through my sale process. I would highly recommend to anyone looking to sell in Hackney.
Jonathan Bullock
★★★★★
The Team at Stirling Ackroyd Clapton really made my house hunting as stress free as possible. Particularly Jan, who really went out of her way to ensure that the dream property was found. Listening carefully, delivering on promises and extremely professional at all time. Thank you Guys
Gian Carlo Sumagpao
★★★★★
Great service! I spoke to Jan who was really helpful and knowledgable in the area I was interested in as well as the properties during my viewings. She was very professional and I enjoyed her friendly approach.
About Stirling Ackroyd Clapton
Stirling Ackroyd Clapton is an estate agency branch serving Lower Clapton and the wider Hackney area of East London, offering residential sales, lettings and property management services. The branch is located on Chatsworth Road, the main thoroughfare of Clapton, and covers a local market shaped by Victorian and Georgian housing stock and post-Olympic regeneration. Staff hold local knowledge of the E5 property market and support clients through buying, selling, renting and letting.
Alongside core sales and lettings work, the branch offers mortgage and protection advice, conveyancing and surveying, providing clients with a single point of contact for the practical steps involved in a property transaction. The branch has operated in the area for over 30 years, building a track record of responsive service and successful outcomes. Reviews consistently highlight individual staff members for their knowledge, communication and follow-through during transactions.
Stirling Ackroyd operates as part of a wider London branch network, with Clapton forming one of its East London offices serving postcodes including EC1, N1 and WC1.