Stirling Ackroyd Nine Elms has built a strong reputation for responsive, professional service across lettings, sales, and property management. Reviewers consistently praise the team's responsiveness, with agents including Jack Dibble, Johann Alves, Charles Swan, Sarah Jones and Ashleigh Leiah receiving particular commendation for their attentiveness, efficiency and willingness to go beyond standard expectations. Clients highlight how the team has helped them navigate complex transactions, arrange viewings at short notice, and secure properties quickly, often within days. Property managers are noted for their prompt handling of maintenance issues and their ability to reduce stress for both landlords and tenants. The firm is recognised for its local knowledge of the Nine Elms and Westminster areas and for making the rental and sales process smooth and straightforward, even for those relocating from abroad or with limited property experience.
Most clients report highly positive experiences, though one reviewer noted initial slowness in finding a tenant and communication, which improved once a lettings manager became more involved. Across the board, the agency is commended for its professionalism, clear communication, and genuine investment in achieving good outcomes for clients. The consistency of five-star ratings and recommendations suggests the team has established a reliable track record in the competitive London property market.
Occasionally Reviews May Be Duplicated On Different Sources
I would like to thank Jack and Ashley for assisting me with the letting process.
I would also like to thank Liam, the manager, for responding promptly to the concerns I raised after moving in. I appreciated his efficient handling of the issues and his willingness to help.
Excellent service from Jack Dibble, incredibly supportive and continually delivered top quality service - would highly recommend.
I am very happy with the work Charles did in selling my flat
He was brilliant in the way he dealt with me from start to finish all my quary was answered and he work things to suit me
I will recommend him and the agency to my family and friends
It was a pleasure dealing with him
Thank you Charles
He
Charles in Nine Elms was fantastic, thank you for all your hard work. We couldn’t have moved without you!
I recently had the pleasure of dealing with Charles Swan at Stirling Ackroyd, he was incredibly knowledgeable about the local area and an asset to the office.
I’ve had a really positive experience with Stirling Ackroyd, especially working with Sarah Jones at the Nine Elms and Westminster branch. Sarah has always been approachable, professional, and quick to help whenever needed. Her communication has been clear and reassuring throughout, which has made a real difference.
I’d also like to mention Andrew for the excellent support and service recently provided. Both Sarah and Andrew have been attentive, responsive, and genuinely helpful, making the whole process much smoother and less stressful.
I’d happily recommend Stirling Ackroyd to anyone looking for a reliable and supportive property management and lettings team.
I had a pleasure to be dealing with Jack. He was approachable, thoughtful, delivered on his promises and was also able to negotiate amendments to the contract. A can do gentleman. I am happy how the process has gone. Thank you.
This was my first experience of selling a property and I'm glad I did it through Stirling Ackroyd. Charles Swan at the Nine Elms branch was professional, very friendly and consistently went the extra mile for me. I'm very grateful for his help and reassurance. Flat now sold!
Great experience with Charles Swan at Stirling Ackroyd. He was responsive, helpful and genuinely invested in getting the deal over the line. When things needed chasing on the seller's side he was always happy to step in. Would definitely recommend.
Had the best experience with Charles Swan and wouldn’t hesitate to recommend him to anyone looking for an estate agent in the area.
We had a really challenging sale that could have fallen through, but Charles went above and beyond every step of the way to get the sale over the line. His persistence , communication and willingness to step in made a huge difference during what was a very difficult transaction.
I genuinely felt he was as invested in the outcome as I was and it was thanks to his efforts the sale completed. Thanks again!
I have been using Stirling Ackroyd's services for several years now to assist with renting out and managing a property and Sarah Jones has consistently provided an excellent level of service. Speedy Response and completeness in dealing with issues helps to reduce and minimize what would otherwise more stress for both landlord and tenant.
We wanted to mention the great job jack did trying his best to get our propriety for us, so profesional
Jack Dibble was the agent I dealt with here and my experience was seamless , after meeting a few agents for other properties it was night and day. He was so efficient and pleasant , knew so much about the properties and when I requested to view a property I wasn’t sure he had the keys to he set off back to the office and showed me 30 minutes later. Between viewing the property and agreeing the property it only took about 3 hours. A wonderful agent, would highly recommend.
I had a really excellent experience with Ashleigh from Stirling Ackroyd nine elms while searching for an apartment.
I first met Ashleigh at an initial viewing, and from our phone conversation it was clear that she quickly understood my requirements. She proactively arranged a viewing for another property the very next day, which turned out to be a much better fit. Because everything was prepared in advance, when the first apartment didn’t meet my expectations, I was able to move forward immediately without any delays.
Ashleigh is incredibly kind, patient, and highly professional. She listened carefully to what I was looking for and used her expertise to suggest properties that genuinely suited my needs. Thanks to her efficiency and attention to detail, I secured an apartment I’m very happy with within just two days. She also went above and beyond to help coordinate the rent and the start date, making the whole process smooth and stress-free.
I feel very lucky to have had her support throughout this process and would highly recommend Ashleigh to anyone looking for a reliable and attentive letting agent!!
Johann is a great agents very professional and very helpful! Strongly recommend him!
I have rented a flat for a few years, and it started with a few issues that were very slow to be fixed. This was understandably frustrating at first. However, once Sarah Jones, the property manager, became more involved, the situation slowly but steadily improved. She took the time to address the problems and made sure things were eventually resolved. I really appreciate her efforts and am very happy with the improvement and the support she provided.
I had a great experience with Stirling Ackroyd Estate Agents. Their team provided professional, efficient, and friendly service throughout my property journey. They were always responsive and attentive to my needs, making the whole process smooth and stress-free. I highly recommend Stirling Ackroyd for anyone seeking reliable and trustworthy estate agents in the Nine Elms and Westminster areas. Their commitment to excellent customer service truly stands out. Thank you for a fantastic experience!
Livia Makintosh at Stirling Ackroyd is an asset to any landlord, always thoroughly effective and efficient with full professionalism and proactiveness in dealing with any queries and issues.
I would definitely recommend both her and the company.
Amazing agency! Johann Alves helped us not only find a property we love whilst we weren’t even in London at the time - but he made sure we were supported every step of the way. He accommodated us by showing us the property on video call and made any changes we wanted. He accommodated us with viewings, even staying as late as 6pm. The contract and everything was sorted really quickly and efficiently. Would highly recommend!! And definitely choose Johann as your agent if you have the choice. Thank you Johann!
Good service. Sarah Jones my property manager is always there to support any issues. Saves me time and stress when dealing with challenging Tennant's.
Responds to my emails and queries in a timely manner and seems always to be bright and cheerful
Very happy.
Sarah Jones deserves 5 stars for the impeccable service she has provided in managing my property. She deals with all issues promptly with a high degree of professionalism. I highly recommend Sarah as a property manager, she is extremely knowledgeable, helpful and personable.
Johann Alves was extremely helpful and professional throughout the process. He went above and beyond to accelerate everything as much as possible and made sure I didn’t waste any time. In a very short span, he was able to present me with multiple available options, making the entire experience smooth and efficient. Highly recommend his services!
Had an overall excellent experience with our move from Canada to London. Jack Dibble went above and beyond to make a rather complicated process rather easy to navigate. His professionalism and responsiveness was exemplary, one would be lucky to have him as an agent.
I would like to give a 5-star review for Jack Dibble. He is very kind, professional, and has been extremely helpful throughout the process. Thanks to him, we managed to rent a lovely flat that I am really happy with. Although there was a small issue during move-in when the move-in manager forgot to send the contract, this was not Jack’s fault. My personal experience with Jack has been excellent, and I truly appreciate his support.
Stirling Ackroyd Nine Elms is an estate agency branch serving the Nine Elms and Westminster areas of south London, offering residential sales, lettings and property management services. Located at Room 2.05 Tintagel House on Albert Embankment, the branch covers a rapidly transformed market: Nine Elms has evolved from an industrial area into a vibrant residential and commercial destination, characterised by modern apartment blocks, riverside developments and cultural venues including the Design Museum and London Eye. The branch holds a 4.8-star rating from 125 reviews.
Staff provide expertise across the full range of property services, including sales, lettings, property management, mortgages and protection advice, conveyancing and surveying. Clients consistently highlight responsive and attentive service, with individual agents frequently named in reviews for their professionalism and ability to manage transactions smoothly from start to finish. The branch operates as part of Stirling Ackroyd's wider London network, with roots in the property market dating back to 1873.
