Matilda sorted us out very well and answered all our questions. Sorted an extra viewing out for us and was very pleasant

Stirling Ackroyd Shoreditch has built a strong reputation for responsiveness, professionalism, and attentive service across lettings, property management, and sales. Reviewers consistently praise the team's communication, with agents like Alex, Matilda, Marcus, and Terri highlighted repeatedly for being quick to respond, proactive in identifying suitable properties, and genuinely helpful throughout the search and letting process. Clients particularly appreciate the absence of high-pressure sales tactics, the clarity of electronic processes, and the team's willingness to listen to requirements and adapt accordingly. Property managers, especially Terri Tristram, are commended for handling maintenance issues swiftly and managing tenancies with professionalism and care. The firm has earned particular recognition for making what can be a stressful experience in London's competitive property market feel manageable and straightforward.
One reviewer reported a missed appointment, though this represents an isolated incident among overwhelmingly positive feedback. The agency's track record of long-term client relationships, with several landlords and tenants having worked with the team for years, suggests consistent service delivery. Clients across different transaction types, from first-time renters to experienced property investors, report satisfaction with the team's knowledge of the local market and their balanced, honest approach to advice and negotiation.
Occasionally Reviews May Be Duplicated On Different Sources
Matilda sorted us out very well and answered all our questions. Sorted an extra viewing out for us and was very pleasant
Worked with Finlay Winter on securing a new rental property - organised a viewing and secured the property within a matter of days. Easy, quick and kept in constant communication the whole way. Would highly recommend!
Loved working with Marcus from initial viewings across a variety of places, to helping secure the flat we wanted and all the little details in-between. He made the experience great and easy with awesome communication and was vary organised. Rahat on the move-in team has also been terrific, keeping things moving and on the communication every step of the way!
Very positive experience first time renting with this branch! Marcus was our point of contact and was very responsive even beyond his regular working hours. He pushes the process quickly and we got one of our favourite homes in a competitive market with a fair price. The reference checking and contract signing processes are made simple and clear - everything is electronic so we get things moving really quick. Strongly recommend!
Matilda gave a lovely tour of the flats and was very helpful throughout the entire process.
Finding a flat in London is exhausting, and Matilda made the difference between a stressful search and a manageable one. She was reachable at hours no one should reasonably be working, kept me updated without me having to chase, and consistently put forward properties that actually matched what I’d asked for rather than whatever needed filling. What stood out most was that her help never came with pressure — she was as willing to tell me when something wasn’t right for me as when it was. I’d recommend her to anyone navigating this market.
Terri has looked after us for a while now and is always so helpful and speedy when there are issues with the flat. Really appreciate all her support!
Had a great experience with Alex. He was the most responsive agent we dealt with during our search. Always professional and pleasant to deal with.
Had a lovely experience, being new to the city, got some choice options from the Agency team. Special shoutout to Matilda for showing us just what we needed! Will get in touch for future needs
Alex Ripley from Stirling Ackroyd has been great. Professional, knowledgeable and genuinely helpful. He clearly knows the market and was always responsive, supportive and proactive.
My property manager, Terri Tristram, provided me very fast and professional services and solved my rental problems perfectly. I really appreciate.
I had a brilliant experience with Matilda! She was very knowledgeable and very helpful.
Alex is great - so helpful, approachable and patient. I recommend him highly!
Just starting our journey as first-time buyers, but so far we’ve had a great experience with Alex, who has been super helpful, informative and personable.
Alex is great and communicative, took me to two great listings. Thanks Alex!
Very professional and communicative throughout the process!
Alex was extremely professional, transparent and knowledgeable about the property and about the market. Thanks again and great job!
I have had a very positive experience looking for flats to rent with Stirling Ackroyd. Matilda in particular has been a pleasure to work with, sending us properties that meet our requirements, supporting us through the offer process and remaining communicative and positive throughout. If you’re looking for a flat and need a knowledgeable, proactive and professional agent, I would highly recommend Matilda!
Matilda was very welcoming and answered all our questions about the property and renting process very well. The past few days she communicated us very well about how we can put an offer on the home and its progress.
Marcus did an excellent job helping us find properties that met our needs and was very supportive and professional throughout. Would recommend working with him on your flat search!
I would highly recommend Stirling Ackroyd - an extremely professional, communicative, proactive, and helpful agency. They recently sold my flat in Hackney and I was really impressed with how they managed the process from start to finish. They are a great team of people and a real pleasure to deal with.
Terri from Stirling Ackroyd is always prompt and responsive. Most recently, we had an issue with our washing machine (it wouldn't open with our wet clothes trapped inside), and the problem was resolved within a single day! Truly excellent service. As tenants managed by Stirling Ackroyd, we really feel looked after and protected. Highly recommended!
I've had a good experience with Stirling Ackroyd, especially with Terri, who always responds quickly, chases things up when needed and keeps me updated with relevant info :)
Stirling Ackroyd Shoreditch is an estate agency branch serving Shoreditch and the wider Hackney area of east London, offering residential sales, lettings and property management services. Located on Great Eastern Street in the heart of Shoreditch, the branch serves a market characterised by warehouse conversions, creative industries and a diverse mix of residential and commercial properties. The area's industrial heritage and proximity to The City attract both owner-occupiers and investors seeking properties with character and scale.
The branch provides a full range of property services including sales, lettings, property management, mortgages and protection advice, conveyancing and surveying. Reviews highlight responsive and professional service from individual agents, with clients frequently noting the team's local knowledge and support throughout transactions. The branch maintains opening hours Monday to Saturday, with extended weekday availability to accommodate working professionals.
Stirling Ackroyd Shoreditch operates as part of a wider London branch network of 35 offices, bringing institutional backing and scale whilst maintaining local expertise in the Shoreditch market.