Universe Recruitment
★★★★★

Stirling Ackroyd Thornton Heath has earned strong recognition for its responsive and professional service across lettings, sales, and purchases. Reviewers consistently praise the team's communication, availability, and willingness to go beyond standard expectations. Staff members including Omar Robertson, Marissa Thomas, Diandre Martin, Simon Bright, and Aron Decombre are frequently highlighted for their patience, clarity in explaining processes, and genuine commitment to clients' needs. The firm is noted for swift turnarounds in finding tenants and buyers, thorough handling of conveyancing, and a warm, approachable manner that makes potentially stressful transactions feel manageable. First-time buyers and landlords particularly value the detailed guidance provided throughout each stage.
One reviewer expressed dissatisfaction with professionalism and accountability, though this represents a minority view among the feedback received. The overwhelming majority of clients report positive experiences and indicate they would recommend the agency to others. The team's combination of local market knowledge, proactive problem-solving, and attentive customer service has built a reputation for reliability in the South London area.
Occasionally Reviews May Be Duplicated On Different Sources
Diandre provided outstanding support throughout our move. He was friendly, efficient, and always available to answer our questions. His proactive approach and excellent communication helped speed up the entire process, allowing us to move into our new home sooner than we expected. We truly appreciate his hard work and dedication and would gladly recommend him to anyone looking for an estate agent.
Andre has experience of customer service, he respond to anything that you ask for
We had a great experience with Diandre Martin at Stirling Ackroyd South Norwood. From start to finish, he was professional, friendly, and always quick to respond to any questions we had. He kept us informed throughout the tenancy process and made everything straightforward and stress-free.
Diandre went above and beyond to ensure everything was handled smoothly, and his excellent communication and dedication really stood out. We'd highly recommend Diandre and the team at Stirling Ackroyd South Norwood to anyone looking for a reliable and professional estate agent.
A huge thank you to the Victor & Ali at Stirling Ackroyd. They were so patient and kind with us, always maintaining the highest level of professionalism. We are absolutely thrilled that they found a buyer for our property and guided the sale through so smoothly. They made what could have been a stressful time a wonderful experience.
I would highly recommend Stirling Ackroyd.
I came into the branch last week, I met the sales manger Victor, he was so nice and gave me excellent advice . I am a first time buyer and new to the area. Victor gave me excellent advice compared to the other agents that I have visited .
Dealing with both Ali and Victor has been a pleasure and they have always been on hand to provide a top service from start to finish. They have made the process smoothe and also given great recommendations. Thank you guys and will certainly be recommending you to everyone.
Very pleased with Stirling Ackroyd South Norwood. Wayne came in for a valuation and provided great advice and guidance, arranged all the paperwork swiftly so we could put our house on the market within a very short time. Him and Aron managed viewings and kept is informed throughout. We got and offer we were happy to accept in less than 2 weeks of being in the market which was really important for us. They are very responsive and proactive in arranging various details as we progressing through the sale conveyancing. Very pleased about choosing them to sell our property.
Been renting out my property via Townsend's for over 10 years now and in the process of selling it now. I've been with them this long because they are quite good at what they do, both the letting and managing team and the property sales team. Very professional , great service, keeping me informed regularly and always courteous.
A few months ago, I started my search for a property, and in the process, I met with other agents who have no passion for their job, poor time management, and don’t even care whether I understand the process of letting a property. I was so stressed and depressed then luckily I signed up with Sterling Acroyd then I met DIANDRE MARTIN who is God sent he has so much passion for his job, he manages his time well communicates better and lets me understand every step of the letting process. I have so many positive things to say about this young man however in a nutshell to the management of Sterling Ackroyd I want you to please give him a more senior roles I promise you that your agency will be the best.
Credible and caring estate agents. I would trust them with future sales. Much better thank Oaks.
They were incredibly helpful and understandable of our situation. Despite the challenges, they went above and beyond to help us with our transfer and always found solutions. We’re really grateful for their support and professionalism.
Diandre was super helpful and very professional. Would recommend Stirling Ackroyd.
The staff are super kind!
Stirling Ackroyd agency have been very helpful in finding me good place to live especially agent diandre he was very helpful and professionally showing me around the property I highly recommend him
It’s really good, Service 😍😍🥰♥️
My experience with Diandre Martin was really good, his manners of approach and politeness was top notch. He is really good!
All good with a nice and well communicative staffs especially DiAndre!
Alpha is hands down the best estate agent I've met in my life. Never come across someone who is so straight forward and honest. He showed me around two houses that met my spec spot on and I never felt pushed or upsold on anything. Now I'm three weeks out from completion and I couldn't be happier. Much respect :)
Also shout out Sophie from the sales progression team who's been keeping on top of the conveyancing process and making sure our solicitors don't drop the ball. Thank you both 🙏
Aron was very patient with all my questions, reassuring at times when it was needed, and I really appreciated his calm presence on the phone and email when I was finding things a little stressful towards the end of the sale process. I was kept updated at all stages.
Huge thanks, you were amazing, Aron.
From the minute I stepped into the SA office in S.Norwood, I was met with a warm smile and a professional manner. I would like to say that in Particular, Omar and DiAndre were amazing! Both very accommodating and nothing was too much trouble. My property went live on the Monday and by the Friday, suitable tenants were found and vetted and met the requirements to be tenants. I have nothing but praise for their efficiency. I without question would strongly recommend SA as your No1 choice!
As a first-time buyer, Aron Decombre was incredibly dependable and made the entire process feel much more manageable. Aron took the time to demystify each step, which was so helpful, especially since buying a home can feel overwhelming at times. It was a relief to have him as a dedicated contact throughout the (long!) process, right from the first viewing of the house to receiving the keys, and knowing I could always count on him to answer a call or provide guidance was truly reassuring. Beyond his professionalism, Aron was kind, patient, and just an all-around lovely guy!
Omar and his team were fantastic, always responsive and found a Tennant for my flat in good time. Would definitely recommend renting your property with them
Stirling Ackroyd Thornton Heath is an estate agency branch serving Thornton Heath and the surrounding areas of south Croydon, offering residential sales, lettings and property management services. Located on High Street in the heart of Thornton Heath, the branch serves a diverse local market characterised by Victorian housing, good transport links to Central London, and strong appeal to commuting families. The area sits between Croydon and Norbury and attracts buyers and renters seeking accessible suburban living with established community infrastructure.
The branch provides a full range of property services including sales and lettings, property management, mortgage advice and protection, conveyancing, and surveying. Staff hold local knowledge of Thornton Heath's property values, rental yields, and neighbourhood characteristics. Reviews consistently highlight the team's professionalism, responsiveness, and effectiveness, with clients naming individual staff members for their communication and follow-through on transactions.
Stirling Ackroyd operates as part of a wider London branch network, with Thornton Heath forming one of its South London offices serving the Croydon area.