Alex is really professional, he was very responsive and provided timely and transparent updates about process. Definitely recommend him as a reliable source of help in the process of finding a flat!

Stirling Ackroyd West End has built a strong reputation for responsive, professional service in London's rental market. Reviewers consistently praise the team's responsiveness, clear communication, and willingness to go above and beyond, with particular commendation for agents including Alex Brownfield, Thomas Gallagher, and Lewis. Clients highlight how the team takes time to explain the rental process thoroughly, arranges viewings efficiently, and remains available throughout the transaction, even accommodating international renters unfamiliar with UK lettings conventions and time zone differences. The agency is noted for its friendly, approachable manner alongside professional expertise, with many reviewers describing the experience as smooth and stress-free despite the typically demanding nature of flat hunting in central London.
The firm maintains a consistently high standard across its operations, with clients appreciating both the quality of its property inventory and the attentiveness of its staff during tenancies. Livia Mackintosh is similarly recognised for her support during end-of-tenancy arrangements, whilst the broader team has earned recommendations from long-standing clients. All reviews provided carry five-star ratings, reflecting widespread satisfaction with the service delivered at this West End location.
Occasionally Reviews May Be Duplicated On Different Sources
Alex is really professional, he was very responsive and provided timely and transparent updates about process. Definitely recommend him as a reliable source of help in the process of finding a flat!
Great experience with Stirling Ackroyd. Alex was very helpful throughout the process and always happy to answer any questions.
Thomas has gone above and beyond to help my roommate and I find the perfect place for us. I could not imagine going through this process without him, things are always stressful when moving, let alone moving countries. He was more than accommodating to the time difference in our communications and made himself available whenever we needed. As my roommate and I are not well versed with renting in the UK, he explained everything thoroughly and patiently. Seriously no question was a stupid question, no request was too much for him. He is personable, funny, and an absolute joy to work with! I’m sure the rest of the Stirling Ackroyd team is just as great, but Thomas is a stand out. He’s reliable while still keeping excitement and fun in the process of finding a new place to live. If you’re working with Thomas you’re working with the best!
I had a great experience with Stirling Ackroyd. Particularly with Thomas, he was incredibly responsive and helpful throughout the whole process, going above and beyond to help me since I couldn't view the property in person, arranging a virtual viewing for me and keeping me updated every step of the way. He was consistently kind, patient, and professional. Great service, highly recommend asking for Thomas if you're looking to rent through this agency!
Alex was very welcoming and provided a seamless and easy experience with viewing and the whole process. Would definitely recommend for professionalism.
Alex was very helpful throughout our search. Would highly recommend
I had a great experience with Stirling Ackroyd, Alex Brownfield was very helpful and made everything super easy for me!
I’ve had a great experience working with Alex Brownfield at Stirling Ackroyd. He has been professional, friendly and very responsive throughout the viewing and offer process. They answered all of our questions clearly and kept us updated at every stage. I really appreciate their help and would definitely recommend them to anyone looking for a property in London.
Excellent service, very responsive and professional.
Working with Thomas has been an absolute pleasure! Finding the right flat can be overwhelming, but Thomas dedicated so much time and energy to making the process smooth and stress-free. His dedication, professionalism, and genuine care for his clients really stand out. I couldn’t have asked for a better agent to help me with this move. Highly recommended!
I had a great experience with this branch. Thomas was absolutely fantastic from start to finish. He took the time to explain everything clearly, including all the specific details, and made sure I fully understood the process. He was also very accommodating with scheduling and worked around my availability, which I really appreciated. Excellent customer service throughout. I would definitely recommend this branch!
Had a seamless and smooth experience with great communication. Alex Brownfield made it a very pleasant process, would recommend.
Our experience with Stirling Ackroyd has been highly commendable.
I would like to say a big thank you to Alex B who has been prompt with replies right from the initial enquiry stage right through to advice on suitable properties and location. Alex has been knowledgeable and very professional throughout our property search going above and beyond even answering queries after office hours during the World Cup!
Thank you to the Stirling Ackroyd team – highly recommend to anyone looking for a dependable and professional letting agent.
alex brownfield was lovely and of great help! he provided professional guidance that really smoothed out the flat hunting process.
We connected with Thomas. He was really helpful. Always with full energy to help out. He put in extra efforts to make sure he finds a good property for you
Thomas has been of great help! Quick, responsive and amazing inventory of properties available!
Had a great experience with Thomas Gallagher at Stirling Ackroyd so far. Very responsive and helpful throughout the flat search and application process, making what can be a stressful experience much smoother. Would definitely recommend!
Alex and Lewis were really helpful in my rental process. They were efficient in the viewing and afterwards processes and answered my questions about the flat and what needs to be done. Thanks to them for their help getting my flat.
I have had nothing expect helpful and good service from ALEX
Everything asked of him he has been able to do .
He is always understanding and considerate.
Could not have done this without him.
Thank you
We had a great experience working with Alex Brownfield. He was incredibly efficient, quick to respond, and kept everything moving smoothly from start to finish. We also had a great experience with the agency and would highly recommend them to anyone renting a home.
I had a very positive experience with Livia Mackintosh throughout my two-year tenancy. She was always professional, responsive and supportive whenever I had any questions or needed assistance.
Livia was particularly helpful during the end-of-tenancy process, clearly explaining the key return, check-out and rent refund arrangements and making everything much easier to manage. I really appreciated her patience, kindness and consistent support over the past two years.
Thank you, Livia, for all your help!
I had an excellent experience with West End Stirling Ackroyd from start to finish. The whole process was handled professionally, efficiently, and with great communication. A special thank you to Thomas Gallagher, who was incredibly helpful, responsive, and always available to answer my questions. He kept every promise he made and made the entire process smooth and stress-free. I highly recommend West End Stirling Ackroyd, and especially Thomas, to anyone looking for a reliable and professional estate agency. Thank you again!
Had a really good experience with Stirling Ackroyd. Alex kept me updated throughout and made the whole process really smooth. Thanks again for all the help!
As a first time renter coming to London, my daughter and I found the UK can be a bit of a minefield for the uninitiated!…Our first meeting with Lewis put us at ease…he was genuinely interested, knowledgeable and patient in helping us narrow down what we were looking for. He listened, often over and above, and went out of his way to properly explain the intricacies involved for us as internationals which was much appreciated… Lewis has always been very professional and thorough throughout our ongoing dealings and in ultimately finding us the perfect apartment for our needs…(thanks also to Jonathan for his support)…From our first hand experience, and from an International Renter point of view, we would certainly recommend contacting Lewis from Sterling Ackroyd if you are coming to the UK and looking to rent an apartment in central London…
Stirling Ackroyd West End is an estate agency branch serving London's West End, a neighbourhood encompassing Covent Garden, Soho, Bloomsbury and Kings Cross. The branch, located at 60 St. Martin's Lane in the heart of the West End, offers residential sales, lettings and property management services. With a 4.8-star rating from 184 reviews, the branch has established a reputation for responsive and professional service.
The West End property market is characterised by a mix of period conversions, modern apartments and townhouses, reflecting the area's status as one of London's most desirable and culturally vibrant neighbourhoods. Stirling Ackroyd's local expertise covers both the residential sales and lettings markets, supporting clients through buying, selling, renting and letting transactions. The branch also provides mortgage advice, conveyancing and surveying services, offering clients a single point of contact for the practical steps involved in a property transaction.
Staff at the West End branch are trained in local market knowledge and are available during extended opening hours, including Saturday appointments, to accommodate client schedules. The branch is part of the wider Stirling Ackroyd network, which operates across multiple London locations.