Reputation Profile

Stirling Ackroyd Whitton

4.8
Excellent
Based on 225 Reviews Discovered Online

Summary of Reviews

Stirling Ackroyd Whitton has built a strong reputation for responsive, professional service across lettings and sales. Reviewers consistently praise the team's communication, with many highlighting how quickly staff respond to queries and keep clients informed at every stage. The agency is particularly noted for its knowledgeable and personable approach, with team members including Ruby Franklin, Emily, Honor, Matt, and Richard receiving repeated commendation for going above and beyond to support clients through viewings, negotiations, and the completion process. Landlords appreciate the careful tenant matching and thorough diligence, whilst buyers and renters value the local market knowledge and stress-free experience the firm delivers, even in complex transactions or when clients are managing property remotely.

One reviewer reported frustration with after-sales communication and responsiveness during a challenging sale, though this represents an isolated concern among an otherwise consistently positive set of reviews. The firm's strength lies in its ability to handle the full spectrum of property transactions with professionalism and genuine care for client outcomes.

Location127-129 Percy Road, Twickenham TW2 6HT

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Susan Clark
Susan Clark

I have always had reliable and prompt service, which means I have no problems as a landlord.

Posted on Google
Julie Akerman
Julie Akerman

Marc has been my point of contact with my letting for some time now. He has always been so prompt to get back to me with any queries I have. He has been exceptionally good at keeping me updated with: for example, ongoing maintenance, or other issues relating to the property. He has been both helpful and professional.

Posted on Google
suzane takieddine
suzane takieddine

Great and professional service ! Thanks Emily ! You made the process very smooth and you respond quickly to any query. All the best !!

Posted on Google
Cynthia Refile
Cynthia Refile

Thank you Emily, for your time and help. Emily explained everything my partner and I wanted to know regarding the properties we viewed.

Posted on Google
Gemma Pedder
Gemma Pedder

Richard, Sharon and the team at Sterling Ackroyd were brilliant to work with on the sale of my property. Very supportive and experienced with great communication. They worked hard to get things pushed through as quickly as possible.

Posted on Google
dave turtle
dave turtle

Emily from Twickenham branch went above and beyond to help us find a flat. She was very charming, cheerful and empathetic. A great asset.

Posted on Google
clive spooner
clive spooner

I have to call out the amazing work of Emily and Honor in finding and supporting my move. They are totally customer focussed and never stopped to ensure that everything went well. Truly brilliant.

Posted on Google
Kathryn Soni
Kathryn Soni

Emily was very helpful and knowledgable about the flat I was about to see. She was ontime and didn’t rush me . A good communicator

Posted on Google
Luca Papaianni
Luca Papaianni

Me and my wife have been looking for a new flat for over two months now, it's hard to find something that matches both our needs and I am sad we couldn't find it with the guys at Stirling Ackroyd. I am sad because both Honor over the phone, with lots of useful information about her experience and the agency, amd Emily on the field, knowledgeable and kind, always with a smile and professional, have been absolutely brilliant in helping us through our search! They have been one of, if not The best agency. Highly recommend them to anybody who wants to look for a flat and feel listened to and appreciated.

Posted on Google
Emma Newman
Emma Newman

A truly wonderful and personal experience. Emily showed us around a property to rent and was super helpful and detailed in all out options with Stirling Ackroyd and the property. Great attention to detail, very knowledgable, and friendly to boot - a really great team.

Posted on Google
Carlos Herrera
Carlos Herrera

The Sterling Ackroyd team, Honor, Emily and Raffaele, all were extremely helpful and knowledgeable and always did the extra mile to get the property let. I’m very grateful and happy with the work done throughout the whole process.

Posted on Google
Alexandra Gilroy
Alexandra Gilroy

Sharon was an absolute pleasure to work with from the initial viewing right through to completion. We encountered a few bumps along the way, but she stepped in and handled everything seamlessly. Her communication was excellent, and she kept us informed every step of the way.

Thank you so much for all your help, Sharon—we really appreciate it!

Posted on Google
sheldie Meta
sheldie Meta

I had a really positive experience working with Ruby and Honor during my search for a new home. From the very beginning of the process through to the final stages, they were incredibly helpful, professional, and supportive.

Their communication was clear and consistent, and they showed genuine care in making sure everything progressed efficiently. They were knowledgeable, patient, and always willing to go the extra mile to ensure the process went as smoothly as possible :).

Posted on Google
Elahe Irari
Elahe Irari

Really pleased with the service from this estate agent who brought viewers to my property, especially Ruby Franklin. She was very friendly, professional, and made the whole viewing process smooth and comfortable. Ruby was well organised, approachable, and did a great job showing the property and answering viewers’ questions.

Communication was clear throughout, and she presented the property very well. Her positive attitude and professionalism really stood out. I’d happily recommend this estate agent to others.

Posted on Google
Paula Phipps
Paula Phipps

If I could give Stirling Ackroyd in Whitton more stars, I would.
They have been absolutely fantastic in selling our home in Isleworth. Richard gave us the best advice to make our home sell quickly and he found us a buyer in 7 days! All the staff were fantastic in communication and helping us every step of the way. We are living in America, so there were going to always be challenges selling a home in another country, but they made it as stress free as possible. So great to find a Company that really care about doing a good job. Thank you all, Paula & Kevin

Posted on Google
Bianca Maxim
Bianca Maxim

My recent experience with the agent ( Ruby)was absolutely wonderful. They were incredibly helpful and professional throughout the entire process. I felt very well taken care of and appreciated their attention to detail. It was a pleasure to work with someone so knowledgeable and dedicated. I highly recommend their services.

Posted on Google
Ana Julia Ribeiro
Ana Julia Ribeiro

My partner and I received the best help possible by the team. They reassured me during every step, and communication was done efficiently and quickly! Thank you so much for turning a typically stressful situation - moving home - into smooth sailing.

Posted on Google
Ravi Dutta
Ravi Dutta

Selling or renting is a path full of 'potholes' especially during the implementation of the Renters Act. However, rental team at the Whittin branch of Sterling Ackroyd, rise above the rest. We had a four bedroom for rent and they gave us do's and don'ts during renovation of our house followed by marketing to high qualty. Potential tenants were carefully matched with our desirable criteria and we hope we got the 'ideal' tenant. The team members were punctual, responsive prior to viewing and feedback and did detailed diligence giving us a comprehensive financial, background references etc. Matthew, Honor, Ruby and Raffaelle deserve a Gold Medal. Highly recommend.

Posted on Google
saadat khan
saadat khan

Amazing experience, Stirling Ackroyd and especially Ruby made the process so simple and easy that no point of time we felt neglected or unanswered. From viewing to documentation it was a cake walk.Thanks a ton for all your support and help.. Much Appreciated …..

Posted on Google
Oscar Taylor
Oscar Taylor

Ruby and Honor couldn't have been more amazing at helping us secure a property

Posted on Google
Dr. Vikas Goyal
Dr. Vikas Goyal

It was really a great experience in dealing with Ruby and Matthew while my Rental Property search. Both were really professional and offered me good deal by negotiating with Landlord. I will highly recommend them. Wishing them all the best for their future.

Posted on Google
Nishit Gala
Nishit Gala

Ruby and Matt have been professional in dealing with our rental property search. we got an agreement in place with them working in the backend and have been helpful with all the queries and detailed explanations. I would recommend this agency to my friends for their approach and professional attitude towards helping clients to get what they need.

Posted on Google
Eldhose p Kuriakose
Eldhose p Kuriakose

I had an excellent experience renting through this estate agency, especially thanks to Ruby. She was professional, friendly, and very helpful throughout the entire renting process. Ruby was always responsive, clearly explained everything, and made sure the process went smoothly from start to finish. Her support and attention to detail made renting stress-free. I would highly recommend this agency, and Ruby in particular, to anyone looking to rent a property.

Posted on Google
Pardeep Kaur
Pardeep Kaur

I have greet experience with them they are very supportive and cooperative I am really glad from you service

Posted on Google

About Stirling Ackroyd Whitton

Stirling Ackroyd Whitton is an estate agency branch serving Whitton and the surrounding Twickenham area of west London, offering residential sales, lettings and property management services. Located on Percy Road in the heart of Whitton, the branch holds a 4.8-star rating from 165 reviews. The branch serves an affluent, leafy suburb known for its quality schools, excellent transport links and proximity to Richmond and Hampton, with properties ranging from flats to substantial family homes.

The team provides a full range of property services including mortgages and protection advice, conveyancing and surveying. Reviews consistently highlight individual agents for their local market knowledge, professionalism and responsiveness throughout the buying, selling, renting and letting process. The branch is open Monday to Saturday, with extended weekday hours to accommodate working clients.