Balgores Basildon has earned strong recognition for its responsive, knowledgeable staff and professional handling of property transactions. Reviewers consistently praise the team's communication, accessibility, and willingness to guide clients through complex processes. Staff members including Ruby, Sophia, Dillan, Georgia, Michael, and Liam are frequently highlighted for their friendly demeanour, expertise, and dedication to client support. The firm's mortgage advisory service, led by Christian Wilkinson and Ana Tormey, is also commended for securing competitive rates and providing swift, thorough assistance. Clients report feeling well-informed at every stage, from initial viewings through to completion, with particular appreciation for the team's ability to manage complicated property chains and chains with staggered completion dates.
One reviewer reported a negative experience involving rudeness and a cancelled appointment without notification, though such criticism is isolated among the overwhelmingly positive feedback. The broader pattern of reviews demonstrates that Balgores Basildon has built a reputation for professionalism, personal service, and genuine care for client outcomes, whether in sales, lettings, or mortgage advice. First-time buyers and landlords particularly note how the team's thorough guidance and patience have reduced the stress typically associated with property transactions.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
Franz Schinagl
★★★★★
Helped us with purchase of our new Home and saved me from big charges when i remortgaged and he realized at end of the process that i am thinking of selling to get something a bit bigger. He changed the whole mortgage again to one that doesnt charge fees for early Termination:) can only recommend
Stace Young
★★★★★
I had the pleasure of going through the process of viewing a property all the way to purchase completion with the help of Ruby. She was amazing at helping us through the process and answering any queries we had. Couldn’t recommend her and Balgores enough!
Robert Brooks
★★★★★
Balgores were great, handled everything about my sale with the utmost professionalism. Ruby and Sophie in particular were responsive and kept me posted every step of the way.
Sandra Parkin
★★★★★
My partner and I have been dealing with Ruby who has been helping us find a property to buy. We have found her to be so helpful, polite and friendly - a huge asset to your company!
Kristina Savill
★★★★★
Very friendly, they know their job, recommend.
Diane swanson
★★★★★
Have been dealing with Paul regarding the potential sale of a property. Very helpful guy who really knows his stuff. Would recommend
Lorraine Brown
★★★★★
From the moment Paul Dobbs came to value our property, it was clear he had our best interests at heart. My Mom is in her 80's and Paul came to value her home in Gratmore Green. His initial valuation visit was warm, professional, and entirely stress-free, He took the time to walk us through the entire selling process, and answered all of my Mom's questions with patience. Paul was so helpful a really lovely man. Thank you Paul.
Harinja
★★★★★
As a first-time buyer, I was very anxious about the ins and outs of buying a property. I'd heard the process could be very stressful. After saving my money while renting through Balgores, I contacted their sales team and spoke to Sophia.
From the very first phone call, Sophia's warm, welcoming manner and friendly nature immediately put me at ease. She invited me into the office to discuss properties within my budget and also introduced me to their mortgage adviser.
Sophia arranged several viewings and has been guiding me through every step of the process, always keeping me informed and making everything much less daunting.
So far, I am really pleased with my decision to buy through Balgores, and I'm looking forward to getting the keys to my new home.
Thank you, Sophia, and the whole team, for all your support.
Urszula Karpowicz
★★★★★
I had a fantastic experience throughout my house purchase. Ruby was excellent during the viewings—friendly, professional, and knowledgeable, making the whole process enjoyable. Marie was brilliant with all the administration, keeping everything organised and ensuring I was kept up to date. Sam handled my case throughout and was exceptional. They were always responsive, supportive, and genuinely cared about helping everything progress smoothly. The whole team provided outstanding service, and I wouldn't hesitate to recommend them to anyone looking to buy a home. Thank you all for your hard work!
John Walker
★★★★★
Thank you for all you have done for us Ruby Ellam,after our last estate agents,it’s a pleasure to work with someone knowledgeable and helpful. Thank you
Jodie Claxton
★★★★☆
Ruby was great at keeping us up to date during viewings and was always contactable with prompt replies - thank you!!
Matt Proctor
★★★★★
Pleasant and very helpful. No issues!
Pairam Suwanmolee
★★★★★
Christian Wilkinson was recommended to me by a friend for my new mortgage. Christian and Ana were absolutely amazing! They handled everything so quickly and professionally. I’m incredibly impressed with their service and highly recommend them. Thank you so much, both of you
Victoria Fera
★★★★★
Ruby was amazing with us from viewing properties, placing our offer and gave us support throughout the process.
Thank you so much for your incredible support, time and helping us with our first family home
🏡⭐️⭐️⭐️⭐️⭐️
Lisa Farrell
★★★★★
Liam and Michael are outstanding - their knowledge of the rental market, their dedication to providing outstanding service and their results are truly remarkable.
As first time Landlords we were nervous about entering the market, especially in light of recent legislative changes. However, they led us through the process thoroughly, professionally and clearly.
It felt as though they worked around the clock to make sure they got the right tenants for our property. They had a solution for everything and did what they said they would do, when they said they would do it - often exceeding expectations.
I can’t rate them highly enough - I recommend them to everyone. True credits to the Balgores Basildon business - they drive for results and I expect many Landlords use Balgores because of them.
Roy Richardson
★★★★★
We had a good experience with Balgores Estate Agency. They successfully sold our house, found a buyer, and even secured one for our buyer's property too, handling the chain smoothly even though our chain was more complex than usual with staggered complete dates. Despite the initial salesperson leaving early on, the team and in particular Georgia Yexley kept us well informed throughout. The sale took nearly a year, but that was due to issues with the owner of our initial purchase choice, not Balgores. They got the job done.
Eugenie Albert
★★★★★
Sophia was amazing at showing us around arranging last minute
Elizabeth P jose
★★★★★
They are good team's
Oluwatoyin Comfort Olamiti
★★★★★
My husband and I had a viewing today with the Basildon Balgores branch, and we were really impressed with the service we received from Sophia. She was so kind and very friendly, professional, and took her time to show us around and answer all our questions without making us feel rushed. She was patient, helpful, and made the whole experience very pleasant. Thank you for your excellent customer service.
Girija Baheerathan
★★★★★
Best service
Sophia show me all around the house
Also explain everything
Very good
davina stewart
★★★★★
I met Ruby at a viewing on the property im purchasing. She has been extremely helpful. I asked questions and she promptly came back with the replies. I have also had communication with Dillon and Paul via phone, both have been very helpful. Very professional team thankyou Davina
stacey r
★★★★★
I've had a very positive experience with this estate agency. Sophia and the team have been professional, responsive, and helpful throughout the process. Communication has been clear and timely, and they've always been available to answer questions and provide updates. Their support has made what can often be a stressful experience much smoother. I would happily recommend them to anyone looking for a reliable and efficient estate agent
Christopher Otele
★★★★★
I came across Balgores Basildon, in my search of a home to buy, and I can tell you, these guys are the best and most trustworthy and outstanding in anything that has to do with property purchase. Sophia my property consultant is the best, and I promise you, she will make sure you get the right property you want. Weldone guys 👍
Farhan Subhan
★★★★★
Balgores provided multiple suitable properties for viewing in a timely manner which led me to find the perfect house as well as providing a recommendation for solicitors to use. I recommend Balgores to anyone looking to find a property in the Essex area.
About Balgores Basildon
Balgores Basildon is a family-owned independent estate agent with over two decades of market dominance in Essex and Kent. Established in 2002, the firm has earned multi-award recognition for its commitment to unrivalled customer service and professionalism. The Basildon branch is headed by Sales Director Matthew Butler FNAEA, who brings over 25 years of industry experience and deep local market knowledge.
The team offers comprehensive services in residential sales, lettings, and property management across Basildon and surrounding areas, including a dedicated department for Langdon Hills. Balgores maintains professional credentials as a PropertyMark (NAEA) member with Level 4 qualified directors, and is registered with the Ombudsman for Estate Agents redress scheme, ensuring client protection and accountability.
Located centrally at 28 Southernhay in Basildon town centre, the spacious open-plan office provides a professional environment for buyers, sellers, landlords, and tenants. The team combines local expertise with a personalised approach, guiding clients through every step of their property journey with professionalism and care.