Balgores Chelmsford has earned consistently strong praise from customers across buying, selling, and lettings services. Reviewers repeatedly highlight the team's responsiveness, proactive communication, and genuine investment in keeping transactions moving smoothly. Specific staff members including Samantha Beeson, Ellie, Allanah Buckroyd, Richard Burns, Ben Vainola, and Daniel Lawrence are frequently commended for their professionalism, friendliness, and willingness to go beyond expectations. Customers report swift completion times, with several transactions completed within a month, and appreciate the clear updates provided throughout the conveyancing process. The firm is also recognised for its lettings expertise, with tenants and landlords alike praising the team's efficiency in managing properties and their approachable manner when handling queries.
One customer reported frustration with unclear communication regarding property availability and viewing access, though this represents an isolated concern among the overwhelmingly positive feedback. Overall, Balgores Chelmsford is described as reliable, professional, and genuinely invested in customer satisfaction, with many reviewers stating they would readily recommend the agency to friends and family or use the firm again.
Occasionally Reviews May Be Duplicated On Different Sources
Samantha Beeson is an asset to Balgores! She was incredibly proactive and kept the chain and clients updated each step of the way, nothing was too much. Progression is such an important part of the house buying/ selling process and Sam is brilliant at this!
A big shoutout to Allanah and Ellie. Both have been fantastic through the process. Very professional, friendly and approachable. Put me at ease throughout. And on top of that found me a buyer within a week of putting property on market. Not all heros wear capes. Thank you ladies. I would definitely recommend you!
Excellent service! Delivered from offer acceptance to exchange in one month!
Top notch service from Oskar 🫡
We’ve recently viewed a property with Piers and we’ve seen a few in our time! Estate agents can sometimes come across as pushy or like they’re fibbing about things. Piers has been the best estate agent I’ve ever had show me around a property. He was just himself, very personable, honest when he needed to check something to confirm the answer to questions and respected the quiet time to view the house and take it all in. Just a really lovely young man who is an asset to the agency, and I understand he hasn’t been there for very long either, We’re not sure if we’ll have an offer accepted on the property we viewed but if we were looking again, I would be more inclined to view with Balgores simply because they have Piers.
First of all Ben was very welcoming. Attended our calls and spoke with us and kept in touch throughout. Answered all of our questions and we had a lot of them but he patiently listened to our queries and answered all of them. Also, the house was maintained well for viewing. The entire team at Balgores was very thorough with their online forms as well, didnt leave anything for us to pinpoint or doubt. Kudos! Keep it up!
Balgores we're really helpful and responsive from the initial offer stage to getting it over the line at exchange. Thanks to both Ellie and Sam for all hard work support in the last few months. Looking forward to moving in!
Richard and his team were fantastic from start to finish. Selling a property can be stressful, but they made the whole process as smooth and straightforward as possible. We wouldn't hesitate to recommend Richard and everyone at Balgores to anyone looking to buy or sell a property.
Balgores Property Group is undoubtedly the best Estate agent by far in Essex.
Richard Burns provided a very professional service during the recent sale of my property. A passionate and expert salesperson who goes the extra mile to ensure customer satisfaction. I would have no hesitation in using his services again.
Excellent handling of house sale. Brilliant service from staff, specifc call out to Samantha and Richard.
Highly recommended.
Excellent service. Highly recommend.
The agents involved with the sale were extremely helpful and helped make the whole process run seamlessly.
There was good communication throughout and a very professional service provided.
I would recommend this estate agent to friends and family.
Buying a house can be one of the most stressful experiences of your life, but Samantha and Ellie at Balgores made the whole process so much easier and stress-free.
After my original purchase unexpectedly fell through, I found another property through Balgores, and from start to finish they were absolutely fantastic. Samantha and Ellie were always proactive, responsive and genuinely invested in keeping everything moving. They regularly kept me updated, chased solicitors and other parties when needed, and were always on hand to answer my questions and reassure me during what was a very stressful few weeks.
Nothing ever felt like too much trouble, and their communication was excellent throughout. Thanks to all their hard work and dedication, I finally completed on my new home (in just one month!), and I’m incredibly grateful for everything they did to help make it happen.
If you’re buying or selling a property, I wouldn’t hesitate to recommend Balgores, especially Samantha and Ellie. They are a real credit to the company. The best Estate Agency in the Chelmsford area by miles! Thank you all so much for your support.
The process were straightforward and easy to follow.
Daniel Lawrence has a fantastic attitude and is always efficient and helpful, he is a great property manager. Thanks 🙏
The team was friendly, professional, and efficient throughout the entire process. Communication was excellent, and they kept us informed every step of the way. They were always quick to respond to any questions and made everything straightforward. I would happily recommend this agency to others.
I had an excellent experience renting a property through Balgores Chelmsford, thanks to the outstanding service provided by Ben Vainola. From start to finish, Ben was incredibly professional, friendly, and always ready to assist, even outside office hours. His prompt responses, attention to detail, and customer-focused approach made the entire process smooth and stress-free. He went above and beyond to ensure everything was handled efficiently, demonstrating great communication and problem-solving skills. If you're looking for a reliable, supportive, and professional lettings consultant, I highly recommend Ben and the team at Balgores Chelmsford. Thank you for your exceptional service!
Daniel Lawrence was absolutely amazing in his handling of my transaction ,I received constant updates which enabled me plan accordingly making my move near seamless, I would recommend Balgores anytime
The best customer service because of Jody Manno Balgores letting tick all the boxes for an excellent service. looking for a flat to rent and dealing with other letting agents that never called back or email back was frustrating.Then I found a flat and it was listed by Balgores letting and I spoke with Jody Manno and from there she handled everything booked the viewing and emailed everything to get us the flat. Jody took my stress away. I highly recommend Jody Manno if you want a agent that will not ignore you.
Daniel Lawrence and Ben Vainola handled finding tenants for both of my properties with ease. Everything was completed quickly and all paperwork handled with no time at all. Would seriously recommend to anyone looking to find agents in Chelmsford to contact Balgores!
Balgores Chelmsford is a branch of the multi-award-winning Balgores Property Group, a family-owned independent estate agent established in 2002. Located prominently at 2 Tindal Square in Chelmsford town centre, the branch serves buyers, sellers, landlords, and tenants across the local area and surrounding Essex region. With 607 customer reviews and a 4.8 average rating, the branch has built a strong reputation for professional service and local expertise.
The Chelmsford team is led by Sales Director Matthew Butler FNAEA (in the industry since 1997, selling locally since 2001), Associate Director Richard Burns MNAEA, and Branch Manager Allannah Buckroyd. Together they bring decades of combined experience and deep knowledge of the Essex property market. The team offers comprehensive services including property sales, lettings, and property management, supported by professional marketing using high-quality photography, videography, and listings across major portals.
Balgores Chelmsford is regulated by PropertyMark (NAEA) and subscribes to the Ombudsman for Estate Agents redress scheme, ensuring clients work with qualified professionals. The branch also offers in-house mortgage advice and maintains a professional, open-plan office environment for client consultations.
