Julie Howarth
★★★★★

Balgores Gravesend has earned consistently strong praise from customers for its responsive, professional service and the dedication of its team members. Reviewers frequently highlight the friendliness and helpfulness of staff, particularly Luke Swindells, who is commended across multiple reviews for his welcoming approach, clear communication, and willingness to answer questions thoroughly during property viewings. Property managers such as Carlos Paternostro and team members including Daniella and Frank Watkins are similarly recognised for their professionalism and commitment to supporting clients through lettings, sales, and conveyancing processes. Customers report that the firm handles transactions smoothly and efficiently, keeps them well informed, and demonstrates genuine care for both tenants and landlords. Long-standing clients note the consistency of service over many years, and several mention receiving full deposits back without issue and benefiting from regular property inspections and safety checks.
One recent review raised concerns about communication delays, documentation rigidity, and the pace of the tenant-find process, though this represents a significant outlier among the overwhelmingly positive feedback. The firm's broader reputation centres on its customer-focused approach, willingness to accommodate individual circumstances, and the professionalism of its staff across lettings, sales, and property management services.
Occasionally Reviews May Be Duplicated On Different Sources
I have been working with Luke to look for our family home and he has worked so hard to help me make sure it’s perfect for us and leasing with landlords. He has fully understood our situation and I feel extremely listened to. Thank you Luke
Luke definitely provided a great experience at the viewing he was informative and helpful especially providing us with information about the property and the process, his energy was certainly unmatched and friendly.
I had an excellent experience with Balgroes Gravesend from start to finish. I came across many estate agents, but Balgroes really stands out for their honesty, professionalism, and genuine care for their customers.
They were always understanding and accommodating, especially around my work shifts and availability. Once I moved into the property, my property manager, Carlos Paternostro MARLA, was extremely helpful, supportive, and always willing to work around my circumstances.
Throughout my tenancy, they carried out regular inspections and safety checks and genuinely looked after both the property and the tenant. When I moved out, I also received my full deposit back without any issues.
I would highly recommend Balgroes Gravesend to anyone looking for a property in the area. If I could give more than five stars, I would give them 10 out of 10. Absolutely excellent service!
We have been clients of Balgores for many years through their lettings management services and we engaged them to sell our rental property recently. We were very happy with Frank Watkins efforts to move along our conveyancing process when we hit snags and he was responsive to our communications.
I had a great experience with Balgores Gravesend Estate Agents. Luke was absolutely amazing he was very welcoming, helpful and made sure I had all the information I needed. He was really friendly and professional throughout. Thank you, Luke!
Mr. Luke did excellent job for me! I wish his success! Thanks zahir
We have been renting via Balgores for nearly 7 years. Our property manager Carlos has been amazing during this time. Our tenancy has been well-managed, and we've been very happy. Thank you for everything, Carlos.
Very helpful and patient.
Thank you for all assistance! Very helpful and good service.
Balgores made the entire experience much easier for us. Everything went smoothly, quickly and efficiently.
Oluwaseun
The communication was very good and productive
We are currently dealing with Luke who has been absolutely amazing in helping us, good and fast responses and overall so helpful. Would 100% recommend!
Luke was very kind and professional. Thanks for waiting me despite my delay. It was nice meeting you.
Luke gave us a tour of the property, having met us at the front door on time. Great knowledge and a nice gent.
Frank was very good, very patient and got the buyer over the line
I was dealing with the balgores letting staff, on finding me a property, and they are all great, and very helpfull at doing a professional job, i just want to say thank you to luke and daniela for the great work they do, and for being so nice and helpfull, i would recommend the balgores lettings to anyone in the future. Thank you
I have had the pleasure of working closely with Daniella, who helped me find new tenants for my five-bedroom home.
Throughout the process, Daniella was highly professional, approachable, and incredibly helpful. She went above and beyond to ensure everything ran smoothly, always keeping me informed and making the entire experience stress-free.
I would highly recommend Daniella to anyone looking for a dedicated and knowledgeable property professional. Her commitment to providing excellent service and willingness to go the extra mile truly set her apart.
Balgores Gravesend is a family-owned independent estate agent serving buyers, sellers, landlords, and tenants across Gravesend and Kent. Located at 172-173 Parrock Street in the town centre, the branch is led by Associate Director Andrew Perry MNAEA, whose deep understanding of the local property market ensures expert guidance for every client. Since 2002, Balgores has built a reputation for professional, personal service, backed by PropertyMark Level 4 accreditation and membership in the Ombudsman for Estate Agents scheme.
The team offers comprehensive services including residential sales, lettings, and mortgage advice, with flexible contact times and extended hours to accommodate busy schedules. High-resolution marketing, virtual viewings, and a proactive approach to property search ensure clients receive stress-free, efficient support whether buying their first home, selling, or managing rental properties.
With decades of combined experience and a commitment to exceptional customer service, Balgores Gravesend delivers the expertise and attention to detail that makes property transactions smooth and successful.