I have used Balgore Hayes twice now and have had a great experience. Communication is excellent and Billy has helped push the sale/purchase along both times. Would 100% recommend using them as your estate agent.

Balgores Ongar has built a strong reputation for responsive, professional service across both buying and selling transactions. Reviewers consistently praise the team's communication, with particular recognition for Billy Holland, who features prominently in feedback for his availability, proactive approach, and ability to guide clients through complex processes. Clients highlight the firm's local market knowledge, honesty in valuations, and willingness to go beyond standard duties, such as chasing solicitors and supporting transactions where Balgores was not the selling agent. Many reviewers note that the team has made potentially stressful property moves considerably less daunting, and several mention returning to the firm for repeat business or recommending it to family and friends.
One reviewer reported dissatisfaction with responsiveness to enquiries about both buying and selling, though this represents an isolated instance among the overwhelmingly positive feedback. The firm's track record demonstrates consistent delivery of what clients describe as first-class service, with particular strength in maintaining clear communication and seeing transactions through to completion, even where complications have arisen in the chain or conveyancing process.
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I have used Balgore Hayes twice now and have had a great experience. Communication is excellent and Billy has helped push the sale/purchase along both times. Would 100% recommend using them as your estate agent.
Thank you to Billy at Balgores for selling our property. Billy was brilliant and kept in touch with us the whole time with regular updates, once we sold he supported us every step of the way which was fantastic. Thank you again!
Archie guided us through three viewings in one day and made the process as painless as possible. He has a calm and reassured air about him and hence made a stressful situation much more pleasant for us. Whilst we didn't progress any of the homes this is in no way a reflection of Archie's efforts of portraying them in their most positive light. The home owners can be assured that Archie did them proud!
Selling our beloved family home was an incredibly emotional process, but Paul and Billy at Balgores Hayes in Ongar made it a seamless and positive experience. From our first meeting, they showed immense respect for our memories while providing expert guidance to get our house market-ready.
Their communication was exceptional, always keeping us updated and reassured. We felt completely supported every step of the way. If you are looking for an estate agent who pairs genuine empathy with top-tier professionalism, we cannot recommend Balgores Hayes highly enough!
Brilliant from start to finish team was excellent.
Billy worked on this for me with Archie and they where so good. Was a very easy calm process. A highly recommended team all round. Thanks gents for getting our family home over the line.
Highly recommend Balgores estate agents .. Great friendly service from Archie who quickly took us on board understanding our requirements and constantly kept us updated
Very thorough, Thank you Archie!
Billy, Archie, and Paul were excellent — consistently positive and proactive throughout.
They guided me through what could have been a difficult process, and their advice was always sound.
I'm very thankful for their support and professionalism.
Really happy with the service from Billy throughout the buying process. He was always easy to get hold of, kept me updated, and answered any questions promptly. The whole process was handled professionally, which made the whole experience much less stressful.
HI all, we used Balgores branch in Ongar to purchase my sons house in Ongar, Billy was the rep , he was excellent in every way, if I win the lottery, I will use Balgores to buy my new mansion.
I would highly recommend this company I dealt with Billy and found him to be very professional and informative with very good local knowledge.
Billy was great throughout the buying process. Friendly, responsive, and really helpful from start to finish. Would definitely recommend.
Balgores Ongar has just sold my later Fathers home. I dealt mainly will Billy who held my hand through the whole process, having to deal with probate and other issue that came my way. Communication was excellent and never had to chase for updates. Thank you for finally getting me to the finish line. Very much appreciated and highly recommend Balgores Ongar.
Balgores were fantastic selling our house. In particular Billy worked tirelessly to get our house sold, the chain complete and then continually spoke to all estate agents in the chain and solicitors. The process of us moving took a while but Billy was always communicating and keeping us informed. A big thank you from us!
I can’t speak highly enough of Billy and Paul at Balgores Hayes in Ongar. I am based in Australia and they assisted me with the sale of my aunt’s house in Ongar. At all times they were both friendly and professional with good advice, and they helped demystify the process of completing an international sale.
Balgores were very helpful in securing the move.Always polite and efficient both Billy and Paul kept us informed and abreast of changes through the exchange. Good people and happy to highly recommend them. Thanks.
Billy was a genius! Helped me and my family secure a smooth transaction to Ongar.
Thank you billy, I would highly recommend.
Billy from start to finish has been brilliant, communication has been excellent, and he kept the sale moving along from start to finish, very satisfied by the service provided by Billy and the team.
I can honestly say the team at Balgores Hayes Ongar were fantastic. First class service from start to finish, nothing was too much trouble. I would highly recommend them.
We have recently bought our first house and this was thanks to Balgores. They provided a great experience, very professional and a special shoutout to Billy, as he made this process very smooth and it was a pleasure to work with the whole team!
Dear Billy
I just wanted to say a big thanks again to you and your team for getting this sale over the line. I know it’s not been an easy one, so thank you for keeping going.
Regards
Steve & Lax Shellard
Spiderman has just lost it’s place to Billy Holland as my superhero. Billy sold our home with extreme professionalism and can highly recommend him. Comms were great and no request was too much effort for him. Use Billy to get it sold! He knows what’s required and get things done! Thanks Billy and the team. Excellent work!
Excellent professional service throughout.
Nothing was too much trouble
Absolutely delighted with our new home thanks to all the help we received from Balgores. It was a very stressful time as although the chain was small there were a lot of hiccoughs along the way but with help from Balgores smoothing the way we got there in the end. I cannot thank Billy at Balgores enough - brilliant!
Balgores Hayes Ongar is an independent estate agency located on Ongar High Street, headed by Director Paul Hayes MNAEA and Branch Manager Billy Holland MNAEA. The branch provides comprehensive property services including sales, lettings, and mortgage advice to buyers, sellers, landlords, and tenants across Ongar and surrounding areas including Loughton. Established in 2002, Balgores is a family-owned business with decades of local market expertise and a strong understanding of the Essex property landscape.
The Ongar branch is accredited with PropertyMark (NAEA) Level 4 and is a member of the Ombudsman for Estate Agents redress scheme, demonstrating professional standards and commitment to customer service. The team employs modern marketing tools including professional photography, 3D virtual tours, Rightmove premium listings, and the proprietary Balgores Boost AI marketing service, which has been shown to reduce sales times by 27% compared to national averages. The office offers a spacious, open-plan environment with private meeting facilities for clients.