Reputation Profile

Balgores Upminster

4.8Verified
Excellent
Based on 585 Reviews Discovered Online

Summary of Reviews

Balgores Upminster has earned strong recognition for its responsive, professional service across sales, lettings, and mortgage advice. Reviewers consistently praise the team's communication, with clients reporting they were kept regularly informed at every stage of their transactions and never left waiting for updates. The branch is particularly noted for its proactive approach, with staff securing viewings and offers quickly and chasing stakeholders to keep sales progressing smoothly. Named team members including Chris, Abbie, Donna, Ricky, and Neo feature prominently in positive feedback, with clients highlighting their professionalism, attentiveness, and willingness to go above and beyond, particularly during complex or lengthy chains. First-time buyers and those managing stressful moves have specifically appreciated the reassurance and support provided throughout the process.

One reviewer reported a lengthy purchase that lacked transparency and communication, though this represents a notable outlier among the overwhelmingly positive feedback. The firm's full-service offering, which integrates estate agency, lettings, mortgage advice, and solicitor services, has been praised for its coordination and efficiency. Clients have noted that properties have sold quickly, with several mentioning sales agreed within days of listing, and the team's availability and willingness to answer questions have been highlighted as distinguishing factors. The Upminster branch appears to have built a reputation for delivering a less stressful moving experience than clients had encountered elsewhere.

LocationBalgores Upminster Estate Agents & Lettings Agents, Station Road, Upminster, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Kathryn Moisey
Kathryn Moisey

Abbie helped us find our perfect property. Extremely helpful and a pleasure to deal with. Shout out to Katie too. Thanks ladies for all your help. Would recommend

Posted on Google
James Brown
James Brown

We have used Balgores in Upminster twice, the first time we couldn't fault the service so returned to use them again and they didn't disappoint. Abbie, Camron and Donna did a superb job of selling a property, we were kept informed at each step, from viewings, right through to completion. I would not hesitate recommending this branch. Thank you once again!

Posted on Google
Steve Heyburn
Steve Heyburn

We had a great experience with Balgores Upminster for the sale of our house.
It was very professional and informative from the start, Abbie sold our house within the week and the team which followed on in the office were amazing keeping us informed at all stages. Let’s face it moving is not easy but they guided us through the process with special thanks to Donna for her pursuance in getting it all across the line.

Posted on Google
Lucy Allen
Lucy Allen

We recently bought our house through Balgores Upminster and had a great experience. The communication was brilliant throughout – we were always kept in the loop and never had to chase for updates, which made the whole process as stress free as possible.

We mainly dealt with Katie, who was fabulous and very helpful, and also spoke briefly with Chris, who was great too. Really impressed with the whole team and would recommend to anyone looking to buy or sell. Thank you Katie and Chris!

Posted on Google
Sarah West
Sarah West

We have just sold our property through Balgores Upminster. Abi was personable yet professional throughout. We really appreciated the efforts that were went to to ensure viewings were close together, which meant the world when we have a busy family home! Abi's communication was great throughout and she worked hard to ensure there was good communication between the buyer and seller.

Donna was also fantastic as sales progressor. She kept us regularly updated when chasing solicitors, and had good communication also.

Posted on Google
melis yılmaz
melis yılmaz

We just got our keys to our first home today! Absolutely delighted with their service. Abbie, who made our journey a delight; longs waits and paperworks seemed endless but having her by our side throughout the process really helped us! We hope your paths cross with her with your buying/selling. She is caring, attentive and the most helpful. Our endless questions and requests never tire her and she is always on time.
Our cute little first card for our new home came from her! Overall a very pleasant and exciting journey we have just completed! Thank you Abbie, you are a star!

Posted on Google
ricci amato
ricci amato

Chris has delivered again and with such good service. Chris is always available anytime to help, proactive and pushed to help maximise the property potential. Very personable and exactly who we want to show case our house to the market. Thank you Chris

Posted on Google
Malcolm mahoney
Malcolm mahoney

Chris West and his team in Upminster have helped us find a number of would be buyers and assisted with getting our sale over the line.

As with all high end sales you look for genuine buyers and Chris and his team found these and was helpful at each step.

Also Chris found us our new home which helped the overall process.

I can only add that these guys perceived and delivered on their commitment.

I would recommend these guys for overall service.
Thank you all.

Posted on Google
Radu Mocanu
Radu Mocanu

We had a fantastic experience working with Chris, the Upminster Branch Manager, and the whole team. From our first conversation through to completion, Chris was professional, approachable, and genuinely committed to providing excellent customer service.

He kept us updated throughout the entire process, responded quickly to any questions we had, and always took the time to explain everything clearly. His knowledge, attention to detail, and calm approach made what could have been a stressful experience feel straightforward and well managed.

It's rare to find such a dedicated and customer-focused team. Chris went above and beyond to make sure everything ran smoothly, and we always felt like we were in safe hands. We wouldn't hesitate to recommend Chris and the Upminster branch to anyone buying or selling a property.

Thank you, Chris, for making the whole experience such a positive one !

Posted on Google
Harry Bullamore
Harry Bullamore

Chris and the team provided a fantastic service from start to finish. They were professional, proactive and provided regular updates throughout the entire sale process. We’d happily recommend them to anyone looking to buy or sell a home. Thank you for all your hard work!

Posted on Google
John Peterson
John Peterson

I recently let a property through Balgores Lettings Upminster.

The process was handled by Mark Claxton and went through quickly and smoothly with the property being let within two days.
Mark was professional efficient knowledgeable and very personable with an attention to detail that was very reassuring. I could not have asked for better service.

Posted on Google
Lynsey Brook
Lynsey Brook

We’ve just exchanged on the sale of our house, and can’t thank the team at Balgores Upminster enough. From start to finish, Chris was professional, knowledgeable and always available to answer our questions. We always felt informed and supported throughout the process.

A special mention also goes to Donna, our sales progressor, who was absolutely fantastic. She kept everything moving, chased things proactively and kept us updated every step of the way. Her communication was excellent, and she really helped make what can be a stressful process feel much more manageable.

We’re so grateful for all their hard work and would highly recommend Balgores Upminster to anyone buying or selling a property!!

Posted on Google
Lewis Stichbury
Lewis Stichbury

Brilliant service throughout. Abbie and Donna were incredibly helpful and reassuring from start to finish. We highly recommend the Balgores teams at Upminster and Hornchurch who both went above and beyond our expectations.

Posted on Google
Dominika Bandura
Dominika Bandura

Excellent service from Luke! He was efficient, reassuring, and communicated brilliantly throughout the entire mortgage process. He took the time to explain everything, answered all my questions, and really put my anxious mind at ease. The whole process was smooth from start to finish. I wouldn’t hesitate to recommend him to anyone looking for a mortgage advisor. Thank you, Luke!

Posted on Google
jordan godfrey
jordan godfrey

Chris listed and sold our old home and helped us find our perfect new one. The chain became a bit tricky when our original buyer pulled out, but Chris acted quickly and found us another buyer who was just as good, if not better.

He was always responsive and kept us updated throughout, which made the whole process much easier. We really appreciated his help and would definitely recommend him. We’ll be using him again in the future.

Thanks again, Chris.

Jordan & Holly

Posted on Google
nelson9373
nelson9373

Abbie was really helpful. She listened and understood exactly what sort of property we needed with what location and what price range and helped us find a property. We honestly thank you Abbie for helping us out in our property search. Much appreciate your help. Thanks Arpita and Nelson

Posted on Google
parneet kaur
parneet kaur

Excellent service from start to finish. The team was professional, responsive, and kept us informed throughout the entire process. They made buying/selling our property much less stressful and were always available to answer questions. Highly recommended.

Posted on Google
Donna McDonald
Donna McDonald

If you want an agent who actually wants to sell your house and an agency that is pro active at every touch point before during and after sale, literally save yourself the pain and distress I went through thinking they all offered the same service. They don’t. Certain others were diabolical . I can’t recommend Chris and the team at Balgores enough. Their service is truly another level. Thank you Chris and the brilliant team at Balgores.

Posted on Google
Fay Waker
Fay Waker

An efficient and friendly service, great communication throughout.

Posted on Google
Lee 1
Lee 1

A huge thank you to Abbie and Donna at Upminster Balgores. From the first time we met Abbie to Donna helping us progress the sale they have been amazing. We have had a tough sale(nothing to do with Abbie and Donna) and they have both been so professional and kept everything moving and everyone updated throughout the sale. If you are in Essex and thinking of moving do not hesitate to call Abbie. If I could give 10stars I would. Thank you both!!! Lee and Amy

Posted on Google
Nigel Morris
Nigel Morris

Can't recommend Balgores (Upminster) highly enough! I was badly mucked about by a previous estate agent and decided to give Balgores a go. They arranged several viewings for my property within THREE days of it going onto the market (Monday). Long story short, the VERY FIRST potential buyers to view (Wednesday afternoon) put in an offer (Thursday), and it was pretty much sold STC on the Friday! A very special Thank You to Abbie and Donna especially, who worked hard to make sure the sale was a success, and everyone at Balgores who worked with them to make this happen 😊.

Posted on Google
Chloe Phillips
Chloe Phillips

Thanks you Abbie for helping with our search without you we wouldn’t have found our dream home.

Posted on Google
James Young
James Young

By Debbie: I would like to say a big thank you to Chris , and and his team at balgores in Upminster . Chris worked over and above his call of duty always at hand , gave me all the help and support I needed at a very stressful time . Chris certainly took a lot of the weight off my shoulders they got my house sold , found my forever home. 10/10 would highly recommend

Posted on Google
Luke.
Luke.

Posted on Google

About Balgores Upminster

Balgores Upminster is headed by Sales Director Matthew Butler FNAEA, who has been selling in the local Essex market since 2001, and Branch Manager Chris West MNAEA. With decades of combined experience, they bring unparalleled knowledge of the Upminster and surrounding property market. Located centrally at 63 Station Road, the team provides professional sales, lettings, and mortgage advice services to buyers, sellers, landlords, and tenants throughout the area.

As a family-owned independent estate agent established in 2002, Balgores is committed to outstanding customer service. The firm holds PropertyMark Level 4 accreditation and is a member of the Ombudsman for Estate Agents redress scheme, reflecting its dedication to professionalism and client protection.