Reputation Profile

Boydens Colchester Branch

4.7Verified
Excellent
Based on 571 Reviews Discovered Online

Summary of Reviews

Boydens Colchester Branch has earned consistently strong praise from customers across lettings, sales, and property management services. Reviewers repeatedly highlight the team's responsiveness, professionalism, and genuine care in handling transactions and ongoing support. Key strengths include swift issue resolution, clear communication at every stage, and staff who go above and beyond to reduce stress for clients. Individual team members are frequently named for excellence, particularly Brian (Sales Manager), who is praised for his helpful and people-focused approach; Gemma, noted for meticulous follow-up and chasing progress; Patricia Field, recognised for prompt maintenance handling; and Sam, commended for knowledgeable and courteous service. Customers also appreciate thoughtful touches such as welcome boxes for new tenants and one-to-one guidance on legal obligations. The firm's webinars on lettings legislation and market updates are valued by both existing and prospective clients. A small number of reviews note minor timing issues with webinar content, though this does not detract from the overall positive reception. Long-standing clients report consistent, reliable service over many years.

LocationBoydens Colchester Branch, Crouch Street, Colchester, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

csaba Andrasek
csaba Andrasek

I have been in business with Boydens since 2019. Purchased and sold my property with their assistance. They are very professional and helpful with lots of contacts. I would like to highlight Libby's hard work at the Colchester branch. This young lady is always fast in response and keen to help. She is happy to answer questions at anytime even if that takes her extra time on her computer after office hours. Her and the team's professionalism will make me remaining their client in the future.

Posted on Google
Ray Halls
Ray Halls

Very warm, knowledgeable and friendly and answered all my difficult questions to the full and has followed up with what she had said she will do. Good.

Posted on Google
Gautami Woods
Gautami Woods

Libby has been taking very good care of my buy-to-let property search needs. She always delivers on her promises - sending me suitable properties not just anything and everything, coordinating with the lettings department and progressing my queries. She always gets back to me when she says she will.

Posted on Google
Nilanka Pathirana
Nilanka Pathirana

I would like to give a big thank you to Boydens and especially Brian, the Sales Manager, for the excellent service and support we received throughout our move to our new tenancy.
Brian was extremely helpful, professional, friendly, and always kept us informed throughout the whole process. He went above and beyond to make sure everything was handled smoothly and efficiently, making what could have been a stressful process much easier for
Excellent service from Boydens, and a special thank you to Brian for doing such a fantastic job. Highly recommended!

Posted on Google
Hannah Iduoku-Ben
Hannah Iduoku-Ben

Everything about the service has been excellent. I’ve now been living in my apartment for two years, and I can confidently say that I’ve had the best time here.

I haven’t experienced any major issues during my time at the apartment, which is also a testament to the landlord. Whenever I have had an issue and reported it, however, it has always been addressed and resolved promptly.

I would definitely recommend this agency to anyone looking for their next home. The level of communication, professionalism, and customer service has been excellent throughout my experience.

Posted on Google
Nigel Scott
Nigel Scott

Very informative webinar

Posted on Google
Jeremy Clayton
Jeremy Clayton

I couldn’t make the live broadcast, but have just caught up with the replay.
Thanks to you both, excellent information well communicated.
You already manage my properties, but still v important to keep up to speed.🙏

Posted on Google
Ilya Evtushenko
Ilya Evtushenko

Brilliant service, immediate response and top quality resolution. Thank you!

Posted on Google
Lucy c
Lucy c

Always brilliant service any issues is sorted on the day or within the week particularly Patrica field always excellent service and very responsive and extremely helpful

Posted on Google
Iain Hallifax
Iain Hallifax

Thanks, very helpful update on renting environment. Iain Hallifax

Posted on Google
Roger Buston
Roger Buston

Thank you very much

It is always reassuring for folk to have these matters discussed in an informed open forum .

Thank you for giving up your time to do this

Posted on Google
Richard Pickering
Richard Pickering

Overall v good. Spent a bit too long on current market and history and so left less time for actual webinar subject. But very informative.

Posted on Google
Kim Nicholson
Kim Nicholson

Very good reminder of new legislation and what it means practically

Posted on Google
Jackie Barry
Jackie Barry

Not joined one of these before but it was enlightening and very useful. I’m very pleased you are managing my property as I know that you have this all in hand - thank you :)

Posted on Google
Karl Johnson
Karl Johnson

Thanks Phil and Paul good information and keep the webinars going

Posted on Google
Angela Marsh
Angela Marsh

I can’t fault Nina at Boydens . She has always delt with any maintenance issues promptly and has always kept in touch to make sure everything has been fixed to my satisfaction

Posted on Google
Chloe Mainwood
Chloe Mainwood

We have received a lot of help from Brian and you can definitely tell he is a people person. He has helped us with a recent rent increases and managed to get us a fairer price, also has had amazing communication throughout. Thank you Brian

Posted on Google
helen langford
helen langford

Couldn’t fault the entire Boyden’s team- helpful and efficient throughout the process.

Posted on Google
Rida Zunair
Rida Zunair

We had a wonderful experience with Brian and the entire team from start to finish. Everyone was professional, friendly, supportive, and always happy to answer our questions. The whole process of finding and securing our new home was smooth and well organised, and we always felt informed and looked after.

A special thank you to Brian for his excellent support throughout. We also really appreciated the thoughtful welcome box we received when we got the keys. The invitation to our new home along with the lovely gifts inside was such a kind and personal touch, and it made us feel genuinely welcomed.

We are extremely grateful to Brian and the whole team for making this such a positive experience. I would highly recommend this company to anyone looking for a professional, caring, and reliable estate agent. Thank you again for everything!

Posted on Google
Honey Harris
Honey Harris

As first time renters there was a lot we didn’t know about the process, Ellouise was so helpful and happy to answer any questions we had! The whole process so smooth and we’re so happy with our new home! Thank you so much Boydens!

Posted on Google
Ray Harris
Ray Harris

Mise has been very helpful indeed in helping us thru the process of securing the retaining of the leaving tenants deposit to help offset the cost we have suffered due to the damage they left in the flat they had vacated it.
She has been very precise in keeping us advised we we stand at all stages of the process
Ray Harris

Posted on Google
Rachael Tarleton
Rachael Tarleton

I am very happy with Boydens. They are professional, always helpful and get things sorted out quickly when problems arise. Their communication is excellent and I am very happy with their service. Thank you to all the team at Boydens.

Posted on Google
daniel hodgetts
daniel hodgetts

Boydens have been about as professional as can be, they have turned around several rentals for me with astonishing speed and competence, one property getting in new tenants in just under three weeks after the old ones left, as an overseas landlord they are a welcome relief

Posted on Google
Hassan Fasel
Hassan Fasel

I have been dealing with Brian at Boydens Colchester for the past year, and I cannot recommend him highly enough. From start to finish, he has been incredibly responsive, professional, and easy to communicate with.
What really stood out was his help during my recent move-out process. I had a unique and somewhat complicated situation, but Brian handled it flawlessly. He went above and beyond to make the transition smooth, stress-free, and straightforward. If you are looking for a letting agent who is genuinely helpful and highly professional, Brian is your guy. Thank you for everything!

Posted on Google

About Boydens Colchester Branch

Boydens Colchester is an estate agency branch serving the Colchester and surrounding Essex area, offering residential sales, lettings, and property management services. Located in the heart of Colchester town centre, the branch combines local market expertise with the resources of the wider Boydens network, serving buyers, sellers, landlords, and tenants across North Essex. With a 4.58-star rating from 276 reviews across Google and Facebook, Boydens Colchester is known for professional service, responsive communication, and thorough support throughout the buying, selling, renting, and letting process. Clients consistently praise the team's local knowledge, approachable manner, and commitment to achieving the best outcomes for their property needs.