Boydens Colchester Branch has earned consistently strong praise from customers across lettings, sales, and property management services. Reviewers repeatedly highlight the team's responsiveness, professionalism, and genuine care in handling transactions and ongoing support. Key strengths include swift issue resolution, clear communication at every stage, and staff who go above and beyond to reduce stress for clients. Individual team members are frequently named for excellence, particularly Brian (Sales Manager), who is praised for his helpful and people-focused approach; Gemma, noted for meticulous follow-up and chasing progress; Patricia Field, recognised for prompt maintenance handling; and Sam, commended for knowledgeable and courteous service. Customers also appreciate thoughtful touches such as welcome boxes for new tenants and one-to-one guidance on legal obligations. The firm's webinars on lettings legislation and market updates are valued by both existing and prospective clients. A small number of reviews note minor timing issues with webinar content, though this does not detract from the overall positive reception. Long-standing clients report consistent, reliable service over many years.
ⓘ Occasionally Reviews May Be Duplicated On Different Sources
csaba Andrasek
★★★★★
I have been in business with Boydens since 2019. Purchased and sold my property with their assistance. They are very professional and helpful with lots of contacts. I would like to highlight Libby's hard work at the Colchester branch. This young lady is always fast in response and keen to help. She is happy to answer questions at anytime even if that takes her extra time on her computer after office hours. Her and the team's professionalism will make me remaining their client in the future.
Ray Halls
★★★★★
Very warm, knowledgeable and friendly and answered all my difficult questions to the full and has followed up with what she had said she will do. Good.
Gautami Woods
★★★★★
Libby has been taking very good care of my buy-to-let property search needs. She always delivers on her promises - sending me suitable properties not just anything and everything, coordinating with the lettings department and progressing my queries. She always gets back to me when she says she will.
Nilanka Pathirana
★★★★★
I would like to give a big thank you to Boydens and especially Brian, the Sales Manager, for the excellent service and support we received throughout our move to our new tenancy.
Brian was extremely helpful, professional, friendly, and always kept us informed throughout the whole process. He went above and beyond to make sure everything was handled smoothly and efficiently, making what could have been a stressful process much easier for
Excellent service from Boydens, and a special thank you to Brian for doing such a fantastic job. Highly recommended!
Hannah Iduoku-Ben
★★★★★
Everything about the service has been excellent. I’ve now been living in my apartment for two years, and I can confidently say that I’ve had the best time here.
I haven’t experienced any major issues during my time at the apartment, which is also a testament to the landlord. Whenever I have had an issue and reported it, however, it has always been addressed and resolved promptly.
I would definitely recommend this agency to anyone looking for their next home. The level of communication, professionalism, and customer service has been excellent throughout my experience.
Nigel Scott
★★★★★
Very informative webinar
Jeremy Clayton
★★★★★
I couldn’t make the live broadcast, but have just caught up with the replay.
Thanks to you both, excellent information well communicated.
You already manage my properties, but still v important to keep up to speed.🙏
Ilya Evtushenko
★★★★★
Brilliant service, immediate response and top quality resolution. Thank you!
Lucy c
★★★★★
Always brilliant service any issues is sorted on the day or within the week particularly Patrica field always excellent service and very responsive and extremely helpful
Iain Hallifax
★★★★☆
Thanks, very helpful update on renting environment. Iain Hallifax
Roger Buston
★★★★★
Thank you very much
It is always reassuring for folk to have these matters discussed in an informed open forum .
Thank you for giving up your time to do this
Richard Pickering
★★★★☆
Overall v good. Spent a bit too long on current market and history and so left less time for actual webinar subject. But very informative.
Kim Nicholson
★★★★★
Very good reminder of new legislation and what it means practically
Jackie Barry
★★★★★
Not joined one of these before but it was enlightening and very useful. I’m very pleased you are managing my property as I know that you have this all in hand - thank you :)
Karl Johnson
★★★★★
Thanks Phil and Paul good information and keep the webinars going
Angela Marsh
★★★★★
I can’t fault Nina at Boydens . She has always delt with any maintenance issues promptly and has always kept in touch to make sure everything has been fixed to my satisfaction
Chloe Mainwood
★★★★★
We have received a lot of help from Brian and you can definitely tell he is a people person. He has helped us with a recent rent increases and managed to get us a fairer price, also has had amazing communication throughout. Thank you Brian
helen langford
★★★★★
Couldn’t fault the entire Boyden’s team- helpful and efficient throughout the process.
Rida Zunair
★★★★★
We had a wonderful experience with Brian and the entire team from start to finish. Everyone was professional, friendly, supportive, and always happy to answer our questions. The whole process of finding and securing our new home was smooth and well organised, and we always felt informed and looked after.
A special thank you to Brian for his excellent support throughout. We also really appreciated the thoughtful welcome box we received when we got the keys. The invitation to our new home along with the lovely gifts inside was such a kind and personal touch, and it made us feel genuinely welcomed.
We are extremely grateful to Brian and the whole team for making this such a positive experience. I would highly recommend this company to anyone looking for a professional, caring, and reliable estate agent. Thank you again for everything!
Honey Harris
★★★★★
As first time renters there was a lot we didn’t know about the process, Ellouise was so helpful and happy to answer any questions we had! The whole process so smooth and we’re so happy with our new home! Thank you so much Boydens!
Ray Harris
★★★★☆
Mise has been very helpful indeed in helping us thru the process of securing the retaining of the leaving tenants deposit to help offset the cost we have suffered due to the damage they left in the flat they had vacated it.
She has been very precise in keeping us advised we we stand at all stages of the process
Ray Harris
Rachael Tarleton
★★★★★
I am very happy with Boydens. They are professional, always helpful and get things sorted out quickly when problems arise. Their communication is excellent and I am very happy with their service. Thank you to all the team at Boydens.
daniel hodgetts
★★★★★
Boydens have been about as professional as can be, they have turned around several rentals for me with astonishing speed and competence, one property getting in new tenants in just under three weeks after the old ones left, as an overseas landlord they are a welcome relief
Hassan Fasel
★★★★★
I have been dealing with Brian at Boydens Colchester for the past year, and I cannot recommend him highly enough. From start to finish, he has been incredibly responsive, professional, and easy to communicate with.
What really stood out was his help during my recent move-out process. I had a unique and somewhat complicated situation, but Brian handled it flawlessly. He went above and beyond to make the transition smooth, stress-free, and straightforward. If you are looking for a letting agent who is genuinely helpful and highly professional, Brian is your guy. Thank you for everything!
About Boydens Colchester Branch
Boydens Colchester is an estate agency branch serving the Colchester and surrounding Essex area, offering residential sales, lettings, and property management services. Located in the heart of Colchester town centre, the branch combines local market expertise with the resources of the wider Boydens network, serving buyers, sellers, landlords, and tenants across North Essex. With a 4.58-star rating from 276 reviews across Google and Facebook, Boydens Colchester is known for professional service, responsive communication, and thorough support throughout the buying, selling, renting, and letting process. Clients consistently praise the team's local knowledge, approachable manner, and commitment to achieving the best outcomes for their property needs.