Reputation Profile

CHURCHILL Estates Buckhurst Hill Branch

4.8Verified
Excellent
Based on 96 Reviews Discovered Online

Summary of Reviews

CHURCHILL Estates Buckhurst Hill Branch has earned consistently strong praise from customers for its responsive, professional service and knowledgeable local team. Reviewers repeatedly highlight the efficiency and availability of staff members including Jake, George, and Sam, who are commended for keeping clients informed throughout complex transactions, managing difficult sales with patience and good humour, and going above and beyond to support buyers and sellers. The team is recognised for balancing proactive progress-chasing with a non-pushy approach, clear communication, and genuine care for clients' interests. Customers particularly value the personalised, family-oriented feel of the independent branch and its willingness to handle challenging property chains and protracted sales with persistence and transparency.

One critical review raised concerns about property management practices, though this relates to lettings administration rather than the sales service that dominates customer feedback. Across the broader portfolio of reviews, the Buckhurst Hill branch is consistently recommended by first-time buyers, experienced property investors, and those navigating stressful or complicated transactions, with many customers stating they would return to or refer others to the firm.

LocationChurchill Estates, 17 Queen's Road, Buckhurst Hill, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

J Wilkins
J Wilkins

George and the Buckhurst Team were amazing. Service was faultless! They are very proactive and quick to respond. Cannot thank them enough.

Posted on Google
Bill Seals
Bill Seals

I would like to pass on my experience in selling my property through Churchills at Buckhurst Hill. Jake dealt with my sale he was always polite, efficient and professional as all the other staff were, George and Sam. I wouldn’t hesitate to recommend them if you were thinking of selling or buying.

Posted on Google
Karanjot Birdi
Karanjot Birdi

We recently completed the purchase of our home with the help of Jake at Churchill Estates, and we couldn't be happier with the service we received.

The purchase wasn't straightforward, as our seller's onward purchase fell through, creating uncertainty and delays. Throughout the entire process, Jake was proactive, professional, and kept everything moving.

He was always available to answer our questions, kept us updated regularly, and worked tirelessly to help get the sale over the line.

His communication and dedication really made a difference, and we genuinely felt he had everyone's best interests at heart.

Buying a home can be stressful, but Jake's support and persistence made the process much smoother.

Thank you, Jake, for all your hard work. We would highly recommend both you and Churchill Estates to anyone looking to buy or sell a property.

Posted on Google
Jeff Curd
Jeff Curd

Churchills was professional in their approach and kept us informed all the time, they sold my mums flat and see it through to completion, thanks to Jake and Sam great service thank you

Posted on Google
Chris
Chris

I had a fantastic experience with Jake and the whole team who communicated effectively and helped progress and complete our purchase.

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Matt Jones
Matt Jones

We had a great experience with Jake (and also Sam and George) at Churchill's Buckhurst Hill who were all very helpful and made a great impression from first contact. Having dealt with the South Woodford branch as well, I would say Churchill's come highly recommended

There is a personable feel to dealing with Churchill's and, unlike some agents, they don't have the habit of being on the other line/on a valuation if you need something. When they are genuinely unavailable the rest of the office team are very helpful and they clearly work as a team. The balance of wanting to keep things moving, without being pushy, is spot on. Churchill's were also very good at knowing when to call and when to e-mail and their communication was transparent and appropriate, without unnecessary/vague voicemails and constant calls that sometimes are a feature of this sector.

Overall, Churchill's left a great impression and are exactly what I would look for in an estate agent for sales or lettings.

Many thanks again Jake and team,
Matt

Posted on Google
Edward Silverock
Edward Silverock

Churchill's handled both the renting of our parents house and the subsequent sale. Both the lettings and sales side were very efficient and professional - in particular Jake who dealt with a frustrating sales process brought on by the inefficiency of others - and he did it all with humour and good grace - especially when having to deal with his increasingly irritable vendors. I wholeheartedly recommend Churchill's

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Kate Lewis
Kate Lewis

The team at Churchills have been brilliant at guiding and supporting us through the sale of our property. I would highly recommend them. Thanks Jake, George and Sam.

Posted on Google
Charles Frost
Charles Frost

Great service provided by Sam, George and the team to help me sell my mum’s flat at regency lodge in what became a difficult and protracted sale.

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Alexandra Weinberg
Alexandra Weinberg

George and the team at Buckhurst Hill went above and beyond during a very complicated property sale. They define what it means to have a truly family orientated independent and local business. I couldn’t recommend them more.

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Peter Edel
Peter Edel

I worked closely with George, to sell my property. It was an extremely difficult time for me personally, but George managed to get the sale through all the hurdles we had. Communication was very good, as well as also considering the sensitivity of the sale. Would fully recommend George and Churchills for the sale of your property.

Posted on Google
Marie-Clair Levoir
Marie-Clair Levoir

We had a great experience with Churchills, they got our property on the market and sold within a week of finding our new home and all turned around and moved in within 3 months. Jake specifically was extremely helpful, always quick to respond to queries and went above and beyond to get everything completed on our chosen date. Everyone else at the office that we dealt with were also very polite and helpful. Would use again and recommend to family and friends.

Posted on Google
Mike Johnson
Mike Johnson

Good service, handling a tricky sale. Jake was excellent, kept us informed and progress chased when needed. Highly recommend.

Posted on Google
Chriss Donn
Chriss Donn

I cannot thank Churchill enough for all the help I received throughout the process of the property i bought through them. Jake was always available to answer any queries I had and so was Sam. It was also a very pleasant surprise when I moved in that they left me a welcome gift with all the essentials needed. A very nice touch. I would definitely recommend them. Thank you for making the process alot less stressful.

Posted on Google
Phoenix Storm
Phoenix Storm

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H
H

I sold a property through Churchill Estates Buckhurst Hill earlier this year.
George is very knowledgeable of the local area, straightforward and realistic with his appraisals.
He is ably assisted by Sam, a genuinely nice and personable young man, and Jake who was always helpful when contacted.
Would highly recommend Churchills Buckhurst Hill.

Posted on Google
Leyla Akkaya
Leyla Akkaya

We had a fantastic experience! Jake was incredibly helpful from the very beginning right through to the day we got the keys. His support made the whole process smooth and stress-free.
We also really appreciated Jake’s manager, who was amazing – very empathetic, understanding, and always ready to help.
I would highly recommend their service to anyone.
— Leyla

Posted on Google
chris doherty
chris doherty

Just sold my flat. Was previously rented and Fiona from the lettings was incredible and I would completely trust her if I was ever to rent again. Sam and the sales staff were also excellent and I thank all the team for all their help over the years

Posted on Google
Sandra Robins
Sandra Robins

I can't recommend Churchill Estates highly enough. At the start, Fiona was really helpful regarding lettings, but I eventually decided to sell the property.
George and Jake put the property on the market, their knowledge and attention to details made a real difference - they knew exactly how to present and price the property to attract the right buyers.
Sam Patterson then stepped in and was professional, proactive, and incredibly supportive throughout the entire process. He kept me updated every step of the way and always made time to answer my questions. His communication was outstanding, and he went above and beyond to ensure the sale went smoothly. Thanks to his hard work and expertise, my house sold quickly and at a great price.
If you're looking for a trustworthy, dedicated and genuinely brilliant estate agent, Sam Patterson and the staff at Churchills Buckhurst Hill are the ones to call.

Posted on Google
Mk Esa
Mk Esa

We would like to extend our heartfelt gratitude to Churchill Estates for helping our family find a home. The entire process can often feel overwhelming, but your team made it smooth and reassuring from the very beginning. Your professionalism, patience, and attention to detail gave us confidence every step of the way, and we always felt supported and cared for.
Thanks to your dedication, we now have a place where our family can grow and create memories together. This home means more to us than just walls and a roof—it represents stability, comfort, and a fresh start. We are truly grateful for your hard work and commitment to making this dream possible, and we will always remember the kindness and guidance you showed us throughout this journey.

Posted on Google
adie music
adie music

I recently purchased a property through Churchill Estates, Buckhurst Hill and I want to express my heartfelt gratitude to Jake for his outstanding assistance throughout the process.

Jake ensured that we received all the necessary documentation and promptly followed up any queries from my solicitor to the vendor's solicitor, which facilitated a swift completion of the sale.

Jake truly understood the significance of buying a home for me, and his support was nothing short of exceptional—he went above and beyond my expectations.

Additionally, the entire team at Churchill Estates including Sam and George were very supportive, making the experience even more positive.

Thank you Jake and team for your dedication and professionalism.

Posted on Google
Aybz Jand
Aybz Jand

Having just purchased a property through Churchill Estates, Buckhurst Hill, I wouldn't hesitate to recommend them to anyone wishing to sell their property. Jake was so supportive in a stressful situation. He was informative, honest, reliable and always responsive to phonecall/email queries.
Being part of a chain, we had a few issues but Jake was in constant communication with all parties involved to ensure a positive outcome for all. 100% happy with the service provided.

Posted on Google
Simon Tassie
Simon Tassie

I was lucky enough to find a property via Churchills
But I hadn’t realised just how lucky I was, it’s hard to put into words how helpful Jake, George and all at Churchills were during an especially stressful time. I can’t recommend them highly enough! I know where I’ll be going when it’s time I need to sell.
Thanks to all at Churchills Buckhurst Hill
Best customer service you could wish for.

Posted on Google
Pavlina Chalakova
Pavlina Chalakova

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About CHURCHILL Estates Buckhurst Hill Branch

Churchill Estates Buckhurst Hill is an independent, long-established residential sales, lettings and property management agent serving East London and West Essex. Founded in 1990 by business partners Bob Fairall and Peter Wheeler, the team brings exceptional local knowledge and a commitment to client-first service, with no individual targets ensuring customer needs always come first.

The branch prides itself on a long-serving, experienced staff who understand the local property market deeply. Churchill Estates invests in the community through local business partnerships and event sponsorship, and maintains a strong reputation built on honesty, integrity and client care—values that guide every interaction with customers.