Hayley Craven
★★★★★

The Estate Agent Consultancy has built a strong reputation for delivering practical, actionable training and coaching to estate agents across the UK. Reviewers consistently praise the team's expertise, engagement, and real-world focus. Chris Webb, the founder, is frequently highlighted for his approachable manner, deep industry knowledge, and ability to translate experience into implementable strategies covering valuations, pricing, negotiation, social media marketing, and lead generation. Team members including Toby, Rachel Allington, Hannah, and Chris are commended for their professionalism, enthusiasm, and dedication to client success. The firm offers training through group seminars, one-to-one coaching, webinars, and on-site sessions, with many reviewers noting they leave with clear action plans and sustained motivation. Several clients mention the value of ongoing support through follow-up sessions and accessible communication channels.
Clients report tangible business improvements, from increased online visibility and digital presence to stronger pipelines and higher valuations. The team is recognised for making complex information accessible and for tailoring guidance to individual business needs, whether for established agencies or those just starting out. Reviewers appreciate the combination of strategic thinking with practical delivery, and note that the consultancy provides complimentary content alongside paid services. The consistently five-star ratings across dozens of recent reviews reflect high satisfaction with both the quality of training and the calibre of the coaches themselves.
Occasionally Reviews May Be Duplicated On Different Sources
Toby is amazing. The training was packed with practical ideas, real-world examples and plenty of challenges to the way I think about business and marketing. Toby has a brilliant way of making you question the “safe” approach and instead focus on creating something that people genuinely remember.
It wasn’t just motivational—it was actionable. I came away with a book of notes, fresh ideas and a clear plan for how I can stand out in a crowded market rather than blend in.
If you’re serious about growing your business, building a stronger brand or simply want to think differently, this is time incredibly well spent. One of the most valuable training days I’ve attended. Highly recommended.
I attended Toby's NORA event in Manchester - the takeaways from the day are invaluable. He delivers actionable marketing advice, and processes in a fun & engaging way. The fact he delivers these days as a "pay what you think it is worth" structure, is incredible as so many agents either can't afford, or don't have access to training like this. Incredible trainer
I attended a fantastic training day with Toby and honestly came away with my brain buzzing! Learned so many interesting things, had loads of those “that makes so much sense” moments, and somehow also left with a whole new reading list 😂
Really engaging, easy to listen to, and full of practical knowledge you can actually take away and use. Definitely one of those training days that leaves you feeling inspired rather than drained!
The Estate Agent Consultancy is a must do for all Agents . All consultants are so experienced
A huge thank you to Hannah for her warm welcome and professionalism at The Estate Agent Consultancy. It's been wonderful to meet someone so experienced and knowledgeable in the industry and I am very grateful for her support.
Highly valuable session. It focused on exactly what matters: finding leads and converting them into instructions.
Chris was great in introducing new Marketting and lead generation strategies to our business!
Excellent and personalised service, offering clear support and guidance.
Chris is amazing at what he does and honestly feels like a friend as well as a couch.
Rachel Allington is an exceptional mentor who consistently sets the gold standard for client support. Throughout our time working together, she has proven to be:
Patient & Kind: She creates a supportive environment where I feel heard and encouraged, no matter how complex the challenge.
Highly Efficient: Rachel is remarkably quick and organized, ensuring that every interaction is productive and every goal is met promptly.
Dedicated to Excellence: She doesn't just do her job; she consistently goes above and beyond to ensure I have the tools and confidence to succeed.
Rachel’s combination of professional efficiency and genuine care makes her a standout member of the team. I cannot recommend her highly enough for this recognition she truly is amazing.
Amazing company. LOVE Chris
The Estate Agent Consultancy has acted as a consultant to our market centre multiple times over the past couple of years. We have worked with Chris, most recently Toby and soon also Rachel. Each and every person we have come into contact with has been enthusiastic, proactive and delivered top quality content. We have received training courses online and in person to our market centre of agents and couldn't be happier with the results. The Estate Agent Consultancy provides lots of value added, complimentary content to agents aspiring to grow their businesses, and their dedication to quality and keeping relevant is inspiring.
Toby recently provided the office with great AI training and he provided valuable insight and his communication skils were excellent and been agent of 20 years he delivered excellent content too. keep up the great work and training
The estate agent consultancy team have done a great job of increasing my online digital presence.
Really good online real estate digital marketing strategy.
Excellent content & delivery. Highly recommend.
Toby delivered a really useful session and gave me plenty to implement and ways to improve my service.
Lots of great content but delivered in a way that is designed for me to make changes with my business.
2nd time having a training seminar with this legend! Great tips and advice for being the best agent and winning more business.
Exceptionally engaging and informative, with the character to keep everyone absorbed. Wonderful speaker with great clarity and fun to boot.
Well done Toby and thank you!
The estate agent consultancy team have done a great job of increasing my online digital presence ????
Really good online real estate digital marketing strategy
Chris and his team are absolutely amazing and his knowledge is first class. We have attended several of his events and we have also had him come and train our team of agents.
Chris is the ultimate professional and has helped agents of different abilities to grow, including us personally.
Very Informative, knows his stuff, would happily recommend.
Chris really knows his stuff. He's an experienced agent, highly motivated, high energy and razor sharp focused. He has an amazing ability to download a lot of information in a structured fashion in a 2 hour meeting, tailored to my business. I always walk away motivated and with the right information I need to focus my efforts and spend, for maximum return. Chris is an outstanding resource and advocate for small businesses and solo agents who really benefit from his support.
I first met Chris Webb during a very difficult period. My business was struggling, and honestly, so was I. My initial thought was that he would be just like every other coach or company that reaches out with big promises, but I couldn't have been more wrong.
Chris is incredibly friendly and approachable, but his real strength lies in his process. He helped me find my focus, working on my mindset first before we even touched the business. Once we had that foundation, we moved on to analyzing and monitoring our progress—tweaking the areas that needed focus and replanning where necessary.
In the challenging world of business, you often wish for more people like Chris on your side. He is a true friend who genuinely wants to see you succeed. I can't recommend him highly enough.
Starting his estate agency career two decades ago, Chris Webb swiftly rose through the ranks, establishing himself as the top-performing estate agent in his hometown of Winchester.
Chris Webb quickly advanced further in the industry from branch and multi-branch manager roles, ultimately becoming the National Performance Director for the UK's largest multi-brand lettings and estate agency franchising group.
In this role, Chris Webb focused on leveraging his expertise to help businesses of all sizes to grow and become more profitable. With his extensive experience, he specialised in providing tailored guidance to estate agencies, enabling them to optimise their operations, improve their sales processes, and drive long-term business growth.
Chris's knowledge and experience in the estate agency industry have equipped him with valuable insights into what it takes to build a successful business. As Chris himself puts it:
"I believe that every estate agency business has the potential to succeed, but it takes the right approach and vision to get there. With expertise and tailored guidance, we can help other estate agency businesses achieve their full potential and hit their business goals”