Fenn Wright Stanway

I would like to share my positive feedback about the way Mel Rowlands who is a Property Manager at the Stanway office has been managing any issues with the property I am renting via Fenn Wright.

Whenever, I have had an issue, Mel has ensured that the issues are handled promptly. After I get an automated formal notification of complaint - I get a follow-up acknowledgement.

There is also a follow-up either by a call or email or a sms to confirm if the issue has been dealt with. This is reassuring.
Whenever, there have been delays from the contractor assigned to the repair – Mel has followed up with me and tried her best to expedite the repair by following-up with the contractor, and then updating me.

Whenever – there has been an issue (like the recent one with a door) – Mel has ensured that the right contractor was assigned, after the initial contractor did not do the complete job. Mel followed up with the next contractor and got the contractor to fix the issue with door.

Overall, I am very satisfied with the way the Mel has handled any issues that I have had.

I had an excellent experience buying my first home with my partner with Fenn Wright Stanway branch. The whole team was really kind and professional throughout, and super helpful and generous with their time considering it was our first time buying any kind of property and we were new to it all. Kirsty was especially professional, super warm and friendly, and always called each week to give you a detailed update on where you were at with the purchase journey. I couldn't recommend them enough!

Excellent service from Fennwright — truly top-notch. Kirsty, Adam and the team were incredibly helpful and supported us every step of the way. Thank you very much.

We were so.happy with the customer care from all the staff at Fenn Wright, especially from Kirsty and Adam. We are delighted with our new purchase and relocation from London.

I received a really efficient service from beginning to end. Kirsty King was amazing at chasing everyone in the chain and keeping me updated.

I found Fenn Wright to be diligent, transparent and communication was faultless. I was never once let down with a call back and Kirsty at Stanway in particular is the best estate agent I’ve ever dealt with. All the staff are friendly and professional. Although I hope not to move house again, I wouldn’t go anywhere else if I do.

Mel and her colleagues are highly professional, and it has been a pleasure dealing with them. The service they provide is both efficient and effective. I would highly recommend them.

Kirsty, Paul and the team at Fenn Wright did an incredible job from start to finish in selling our house. They were friendly, enthusiastic and professional. We received frequent updates, and Kirsty was excellent at helping chase the various stakeholders to help the sale process run as smooth as possible. We recommend them highly if you are selling or buying a house in the Colchester area.

I have put this as 4 star simply because when I first used Fenn Wright Stanway there were a few hiccups and things did not always go smoothly. However, over the past 6 months things greatly improved and I will thank Mel and Emily for promptly answering queries and sorting things out for me at the end of my stint as a landlord. Many thanks

I sold and bought through Fenn Wright Stanway branch and I can't fault them. They were incredibly helpful from start to finish, handling all house viewings of the property I was selling and helping to get my purchase through without any problems. Kirsty was amazing, liaising with solicitors and all parties involved to keep things progressing quickly and making sure everyone was kept up to date.

I sold and bought through Fenn Wright Stanway branch and I can't fault them. They were incredibly helpful from start to finish, handling all house viewings of the property I was selling and helping to get my purchase through without any problems. Kirsty was amazing, liaising with solicitors and all parties involved to keep things progressing quickly and making sure everyone was kept up to date.

Fenn Wright Stanway had exceeded all our expectations of an estate agent.

We purchased a house sold by them (so we weren’t even really their client) but we were kept appraised on the progress of the sale with weekly updates.

A massive thanks to Kirsty, Adam and Sarah who were all so helpful every step of the process.

Fenn Wright Stanway had exceeded all our expectations of an estate agent.

We purchased a house sold by them (so we weren’t even really their client) but we were kept appraised on the progress of the sale with weekly updates.

A massive thanks to Kirsty, Adam and Sarah who were all so helpful every step of the process.

So helpful with everything, knowledgeable and sorted everything with speed.

Our experience with Fenn Wright has been brilliant. Kirsty has been a driving force throughout the sales process, making sure we were kept up to date at every stage. The rest of the sales team were also friendly and professional, helping us whenever we had any questions.
We just wished we had more time when we went to view the house initially.

When we had issues with our heating and hot water, Melanie arranged for these to be fixed the same day it was brought to her attention. Very happy with her service :)

Fennwright have been so helpful with our house purchase especially Kirsty, always keeping us in the loop and helping anyway she can. Definitely would recommend

Many thanks to Mel and her team for their professional help over many years.