Grisdales Estate Agents

Debs has been absolutely brilliant! As a first time buyer she’s made me feel really comfortable and guided me through 🫶

Viewed a house with Natalie who was very knowledgeable about the property and what we could do with it. She was very helpful, friendly and a pleasure to deal with. I would have no issues recommending Natalie to anyone else who was looking at a property through Grisdales

I am currently in the early stages of buying a new build property, and I’ve been really impressed with the service so far. Scott has been amazing throughout the process—always helpful, approachable, and incredibly knowledgeable. He has taken the time to answer my countless questions without ever making me feel like a burden. Honestly, he has the patience of a saint!
Buying a new home can be quite overwhelming, but Scott has made the experience feel much more manageable and positive. I really appreciate his support and would highly recommend both him and Grisedales to anyone considering a new build.

Buying a property can be daunting but with Debra from Grisdales Whitehaven by our side we felt well taken care of. Debra went over and above offering advice and guidance every step of the way. Her friendly manner put us at ease while her vast knowledge and professionalism of all things property was evident. Debra welcomed any questions and concerns we had, and always returned our calls promptly. At a time when 5 star customer service is rare, Debra exceeded our expectations and is an absolute credit to Grisdales and to estate agency as a whole. It is clear Debra enjoys her work, she is empathetic towards buyers and vendors alike, and she made our property journey hassle free. Highly recommend, Thank you Debra.During our purchase, Natalie also came on board and again, being guided by Debra, Natalie helped us with some enquiries and is clearly going to make an excellent estate agent. Thank you both

Just to say a big thank you to Grisedales the Whitehaven team. Especially to Lesley and Chloe for their guidance and expertise throughout the whole process of selling my property. A sale successfully completed.

Needing some help with the value of an unusual parcel of land, I went onto Grisedale's web chat. Despite it being very late in the evening, I received excellent service from the lady dealing with my (quite complicated) enquiry. She took the details and said she would pass it on to a member of the team in the morning. Sure enough, the following day I had a call from Scott, who was tremendously helpful in so many ways. He put in a lot of effort on my behalf, and went over and above what was asked of him. Overall, my dealings with the Grisedale team were excellent and I would fully recommend them both on my experience.

Excellent service from the moment I walked in store.
The evaluation was conducted in a very friendly and professional manner as was the service afterwards putting the property on the market.
100% recommended.

What a great service!

Lynne met me in the pouring rain for the viewing and was really helpful, Lesley walked me through the tenancy arrangements and made sure everything stayed on track and was great at communicating and when I went to collect the keys I was met by a very happy and helpful Deb - consistency from start to finish!

Thank you ☺️

Avoid Grisdales at all costs. I moved into a property in appalling condition — absolutely filthy. I sent countless emails at the start of the tenancy detailing the issues, all ignored. The inventory they produced painted a completely different (and inaccurate) picture. Thankfully, I kept copies of my emails.

When I vacated, Grisdales attempted to claim my deposit for an “unclean” kitchen, a damaged footstool, and supposedly half-full bins. They sent an email stating the charges would be automatically accepted if I didn’t reply within two days. I denied everything. The bins were checked by a colleague and were empty. My original emails proved the footstool was already heavily marked and the kitchen covered in thick grease when I moved in. Their own vacating document stated the property should be returned in the same condition it was received — it was returned far cleaner — yet they still tried every tactic to keep my deposit. They then went silent and held my deposit for over a month past my tenancy end date. Only through a family friend who is a solicitor did I finally receive my full deposit.

In the final month of my tenancy, I accommodated multiple viewings. Communication was dreadful. On one occasion I was told there would be one viewing; instead, it turned into an open house. Viewers arrived early with children in freezing weather, so I let them in. By the time the agent arrived late, there were 15–20 people in my small, half-packed home. The agent was rude to viewers for arriving early — despite her lateness — and seemed shocked people were inside. I was never informed it would be multiple viewings. Completely unprofessional.

Throughout the tenancy, I raised issues via email and phone, only to be told everything must go through their online dashboard. Even then, issues either took months or were never resolved. Missing lightbulbs took three months to replace; broken ones present at move-in were somehow deemed my responsibility. Paint peeling from the bathroom ceiling was never fixed. Gaps in the conservatory roof caused water to pour in during rain — reported in August 2024, not fixed until a week after I vacated in December 2025.

Worse still, water poured through the kitchen ceiling every time I showered. A plumber’s apprentice visited, didn’t understand the issue, and said his boss would return — which never happened. The job was then closed on the dashboard without resolution. A friend who is a plumber later found a broken pipe from the bath, which he fixed for free. Grisdales did nothing.

I was also falsely accused of installing a “pagoda” causing damage to decking and walls. In reality, it was a small freestanding planter and wooden archway causing zero damage. After correcting them, I received no reply.

On moving in, United Utilities informed me the property had over £300 of unpaid bills from a previous tenant. I informed Grisdales repeatedly, but they failed to respond to UU. This debt temporarily affected my credit score due to their inaction.

The only positive in 1.5 years was that gas safety checks were carried out.

AVOID GRISDALES AT ALL COSTS. They attempt to take tenants’ money while ignoring maintenance, communication, and basic responsibilities — all while likely misleading landlords too. They thrive by doing far less than the bare minimum.

Buying a property can be daunting but with Debra from Grisdales Whitehaven by our side we felt well taken care of. Debra went over and above offering advice and guidance every step of the way. Her friendly manner put us at ease while her vast knowledge and professionalism of all things property was evident. Debra welcomed any questions and concerns we had, and always returned our calls promptly. At a time when 5 star customer service is rare, Debra exceeded our expectations and is an absolute credit to Grisdales and to estate agency as a whole. It is who clear Debra enjoys her work, she is empathetic towards buyers and vendors alike, and she made our property journey hassle free. Highly recommend, Thank you Debra.

Great customer service provided by Deb at Grisedales, from making herself available at short notice to give me a second viewing, to dealing with some correspondence/survey issues throughout the purchase and finally ending with her staying at work late to allow me to collect the keys to the property following a long day of exchanging contracts. Much appreciated.

I would highly reccomend using Grisedales as an estate agents. We purchased our house through them, and Debra and her team were really helpful throughout the whole process. It was a delight dealing with them.

I had a great experience purchasing my house through grisedales. Debra has been in contact regularly throughout the whole sale and has been very friendly and helpful. I would recommend.

Thank you to Debs and Laura from Whitehaven and Cockermouth teams. They were supportive throughout a very protracted and difficult process. They acted as brilliant intermediaries and kept us briefed and calm throughout. Highly recommend this agent

Grisdales are the agents everyone should be using. We've dealt with other agents before when buying our property and then renting it out, but none have come close to Grisdales. All of the ladies we dealt with were incredibly professional, knowledgeable and most of all, friendly and reassuring. Debra in particular looked after the negotiations for the sale of our house and she was such a pleasure to deal with each time (with a wicked sense of humour which helps!) Thank you for everything.

I am very grateful to the help from Ella and the entire team of Whitehaven office. Once I knew that I needed to look for a house to rent in West Cumbria during the peak season, Ella is very helpful throughout the whole process. I am very thankful for the help from Ella.

Requested the viewing of two properties in Whitehaven, and had the pleasure of Lesley to show me around. She was also forthcoming with useful local information regarding possible employment opportunities.
All round good customer services from the team at Grisdales, Whitehaven.

Lyn has shown me around a couple of properties recently. She has always been well-informed and professional. Happy with the service so far.

We have just moved to the area after finding a little character cottage..from start to finish the whitehaven branch couldn't do enough for you always quick with replying to questions. I want to thank Debra she was very helpful and always made you feel very relaxed and it helps when the stess of moving a few hours away from where you know and leaving family gets to you . Thankyou so much all in whitehaven for helping us start a new journey .
Love from
Mr & Mrs B.

I had an excellent experience with Debra. She handled everything so professionally and made the whole process smooth and stress-free. Her communication was clear, she was always available to answer questions, and she went above and beyond to make sure everything was done properly. I truly appreciate her hard work and dedication — she did an amazing job and I would highly recommend Grisdales to anyone looking for a reliable property agent.

Fantastic service from start to finish! Deborah, Nicola & team were professional, friendly, and always kept me updated. They made the whole process smooth and stress-free—I couldn’t recommend them enough! ☺️

Can’t thank Grisdales and the Whitehaven team enough for the support and excellent customer service they have given us from the start of our tenancy. Beckie and Jackie are both a credit to the company! (As are the rest of the team in Whitehaven I’m sure! I just haven’t had the pleasure of liaising with them). Keep up the amazing service and thank you!

I have only praise for Daria, Debra and Lesley. My chain was in danger of falling apart and the legals weren't ready to complete on my purchase. Debra handled negotiations about the selling price and persuaded the owner to allow me to rent his house for a month until I got the ok from my solicitor. We arrived at figures we were both happy with. All three ladies did their best to minimise the hassle and push through matters to give me the least stress possible. Thank you.

We used Grisdale's to sell a building plot and were very impressed with the general efficiency and professionalism of everyone involved. Scott Freeman-Wooding was our main contact for the majority of the process until the sale agreed stage and was fantastic. There were a number of challenges with the sale (no fault of Grisdale's) but Scott remained professional and extremely supportive throughout. I would recommend to anyone. Thanks all.