Holden Copley Mapperley did a good job of selling my home. Good communication throughout the process and a friendly, professional service. Recommended.

HoldenCopley Mapperley has earned strong recognition for responsive communication, professional service, and a team approach that prioritises client support throughout property transactions. Reviewers consistently highlight the friendliness and efficiency of staff, with particular praise for the quality of marketing materials and photography. The firm's proactive approach to keeping clients informed at each stage, combined with knowledgeable negotiation and genuine care for outcomes, features prominently across feedback. Individual team members including Ellie Nightingale, Ella Simpson, Eleanor, Brooke, and Lianna are frequently commended for going above and beyond to manage sales and purchases smoothly and to ease client anxiety during what can be a stressful process.
One reviewer noted concerns about communication consistency and valuation practices during their sale, though this represents a minority view among the feedback received. The overwhelming majority of clients report seamless experiences from initial valuation through to completion, with many describing the service as professional, efficient, and worthy of recommendation to friends and family.
Occasionally Reviews May Be Duplicated On Different Sources
Holden Copley Mapperley did a good job of selling my home. Good communication throughout the process and a friendly, professional service. Recommended.
Lovely staff, super helpful and speedy! Can't recommend them enough ☺️
Best estate agent I’ve ever had. Fantastic communication, great etiquette, brilliant marketing, I really can’t fault them. They managed to get a really good price for our unique house, and it always felt like the team were truly on our side. Worth every penny and I would highly recommend!
We just wanted to say how impressed we were with Ellie who met us for a viewing. She was extremely knowledgeable at the same time interested in understanding our needs and feedback on the property we were viewing. All of that and a wonderful personality too. A real asset to Holden Copley.
Extremely good service from all of the staff at Holden Copley, in particular the team at the Mapperley Top branch who kept me informed of the progress of sale at all times, and help me adjust the marketing to ensure a sale was eventually made
Holden Copley have managed both the sale of our house and purchase of the new house. The team have been great but the standout for us was Ellie Nightingale the Branch Manager in Mappley. The’s been so attentive, worked hard to keep the momentum going and her communication has been amazing. If you get the opportunity you must seek out Ellie to manage your sale !
Fantastic service given by holden copley,
Would highly recommend them, help was available through out the process, friendly service.
We’ve just started the process of selling our home with Holden Copley from the initial valuation to the absolutely fantastic photography done by Lauren ( she is a credit to your business).
I recently have bought a property through Holden Copley and my Sales Negotiator was Ella Simpson & she has been amazing! From start to finish she kept me updated and provided a welcoming service. Highly recommend!
Eleanor was extremely friendly and went above and beyond for us when we were first viewing our property. A big thank you to her for making everything go so smoothly!
Professional and pleasant to deal with. We've yet to decide whether to sell but received honest advise with no pressure following a survey. Appreciated.
The best estate agents (especially Mapperley and Arnold) - they are so fast at responding, helpful and lovely. Thank you! Special shout outs to Lucy at Arnold who is absolutely amazing and Ellie and Chloe at Mapperley, who are also fab.
Holden & Copley have been brilliant under difficult circumstances, Jasmine in particular. Very supportive & encouraging & offered lots of reassurance throughout the process.
Holden Copley were fantastic when we were trying to buy a property recently, really felt that Ellie Nightingale was on our side throughout the process. She went over and above to help us navigate the purchase. Would highly recommend. Chloe has also been super helpful and supportive!
The Mapperley office have been amazing….from start to finish everything has been seamless. This is a very well organised and professional estate agent and I would highly recommend them
We recently sold our home through Holden Copley and have now completed.
The process had its ups and downs, as most property transactions do, but overall we were pleased with how things were handled once a buyer was secured.
A special mention to Lianna, who managed our sale from offer accepted through to completion. She was excellent throughout. Proactive, responsive and calm under pressure. She kept things moving in the chain and stepped in to help even when our onward purchase agent was slow to respond. That level of support made a real difference at what can be a stressful time.
Thank you again to Lianna for helping get us over the line, 5* for her!
An amazing team! Always attentive and helpful. Top customer services and very friendly. We will definitely use their services again. Mapperley branch.
Lianna was excellent, a big help in moving our house purchase along. Always very quick to respond to queries. Thank you!
I would definitely recommend Holden Copley as they are very friendly, and certainly professional, keeping you updated every step of the way. They generated a lot of interest and viewings on the property I was selling.
I highly recommend Sheryl at Holden Copley. She is always very polite and professional 😊
Very positive experience with Holden Copley Mapperley, Ella was smart and proactive throughout the process.
Jasmine Lawton has been amazing all through the process of buying my dream property. This is my second move in the last couple of years and I was anxious about moving again, but Jasmine has been fantastic.
She's been informative, easy to contact and an absolute pleasure to chat to every time I've made an enquiry.
I can't thank Jasmine and the team enough for the help.
I have been very impressed with the quality of service and efficiency in general that I have experienced from all the staff at Holden and Copley. From the beginning when I decided to put my property on the market to the end when I found my buyer, they supported me throughout, giving advice and guidance as necessary. I loved their proactive approach and I would happily recommend them to friends and family in the future.
Always responsive and thorough
HoldenCopley is an award-winning independent estate agent with five branches across the Nottingham area: Arnold, Hucknall, Long Eaton, West Bridgford, and Mapperley. The Mapperley office opened in 2023 and serves one of Nottinghamshire's most affluent and sought-after residential areas, known for its blend of Victorian and Edwardian properties, modern new builds, and excellent transport links to Nottingham City Centre.
The firm has earned multiple accolades, including recognition as Best Independent Property Agent by Build Magazine for three consecutive years, Gold at the British Property Awards for two years running, and Best Sales Overall Winner at the EA Masters Awards. HoldenCopley's Arnold branch was independently verified as the top-selling independent estate agent in England for two consecutive years. The company is a NAEA Propertymark member, holding itself to higher industry standards than the law requires.
At the Mapperley office, clients can buy, sell, and rent residential properties, and receive professional in-person valuations or instant online valuations. The team combines strong local expertise with a commitment to delivering results-driven service and maintaining the highest standards of professionalism and customer care.