Reputation Profile

HoldenCopley West Bridgford

4.8Verified
Excellent
Based on 1365 Reviews Discovered Online

Summary of Reviews

HoldenCopley West Bridgford has earned strong recognition for its responsive, professional service and knowledgeable staff. Reviewers consistently praise the team's communication, with customers noting that they receive regular updates without needing to chase for information, and that queries are handled promptly and courteously. The firm's sales progression service is frequently highlighted as particularly effective, with staff such as Sheryl, Karen, Melissa, and Lianna singled out for going above and beyond to support clients through what can be a stressful process. Customers also commend the viewings experience, with agents like Stephen Jonker and Kerry Thomas described as friendly, informative, and professional. The team's local knowledge and ability to market properties effectively have resulted in several properties selling faster than expected. One reviewer noted a delay in removing a sold sign after moving in, and another had a frustrating experience with a cancelled viewing appointment, though these represent isolated incidents among overwhelmingly positive feedback.

The firm's strength lies in its collaborative approach across departments, with customers appreciating how seamlessly their cases are handled from initial valuation through to completion. Reviewers frequently mention feeling well supported and confident throughout their transactions, whether buying or selling. The West Bridgford office team is described as welcoming, friendly, and professional, with many customers expressing they would recommend the firm to others or use them again for future property transactions.

LocationHoldenCopley, 2 Tudor Square, West Bridgford, Nottingham NG2 6BT, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Neil Muir
Neil Muir

All the staff were so helpful and knew just what I was talking about. They especially helped me to handle the tech as I am rubbish at that ,so thank you all the girls who had a hand in it.

Posted on Google
James Sadler
James Sadler

We had an excellent experience with Kerry Thomas at Holden Copley West Bridgford. From our very first conversation, Kerry was professional, knowledgeable, and genuinely committed to helping us find the right home. She took the time to understand exactly what we were looking for and kept us informed throughout the entire process.

Kerry was always responsive, approachable, and happy to answer any questions we had, making what can often be a stressful experience feel straightforward and enjoyable. Her local knowledge and attention to detail were invaluable, and we always felt confident that we were in good hands.

Thanks to Kerry’s dedication and support, we have found our next home and couldn’t be happier. We would highly recommend Kerry and the team at Holden Copley West Bridgford to anyone looking to buy a property.

Posted on Google
Samuel Hoh
Samuel Hoh

One of the best estate agents in Nottingham. Really pleasant people to deal with, especially Mia, Liberty and Chris. Thanks for all your hard work selling a house.

Posted on Google
Kieran Matthews
Kieran Matthews

Excellent communication throughout

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Han Abbasi
Han Abbasi

We’ve had an outstanding experience working with Kerry Thomas at Holden Copley. From the very beginning, Kerry has been incredibly proactive, consistently going above and beyond to arrange viewings that fit around our busy schedules. She made what can often be a stressful process feel seamless and well-organised, always ensuring we felt prioritised and looked after.

Her communication has been excellent throughout—clear, prompt, and reliable at every stage. Whether it was providing updates, answering questions, or coordinating next steps, Kerry handled everything with professionalism and efficiency. It’s rare to come across someone so dedicated and attentive, and we genuinely felt she had our best interests at heart.

We can’t recommend Kerry highly enough. Her commitment, organisation, and client-focused approach truly set her apart.

Posted on Google
Philip Lovett
Philip Lovett

Jasmine and the team at Holden Copley, provided great service through the process of the sale of my property. Communication at every major stage was excellent and I knew that I could rely on Jasmine to provide clear and accurate updates as and when needed. The amount and timing of the information was always well judged - informative without constantly bombarding me with stuff. Any queries that I had were dealt with in a timely manner and very courteously. Thank you.

Posted on Google
A Google User
A Google User

I am in the process of buying a property through HoldenCopley, and the whole experience has been great. Buying a home can be stressful at the best of times, but the team kept everything moving smoothly and were always easy to deal with.

A big shoutout to Kerry Thomas, who's been fantastic throughout. She was open and transparent throughout the whole process, kept me updated without me ever needing to chase, and was always happy to answer any questions. It's made the whole thing feel a lot less daunting.

If you’re buying or selling, I’d definitely recommend HoldenCopley.

Posted on Google
Joyce Gunn
Joyce Gunn

We found all members of the Holden Copley team to be very helpful, friendly, professional and efficient. They ensured everything went smoothly making it a very painless transformation. Thankyou to you all

Posted on Google
Lisa Mayfield
Lisa Mayfield

Over the last 5 years I have purchased, sold and purchased again with Holden Copley and I could speak any higher of their service and commitment. Their communication has been amazing, they’ve kept me informed of the ins and outs along the way, it feels like a deeply personal service they offer as it’s really felt like they’ve been with me for the journey with guidance, understanding and empathy. Thank you guys 🩷

Posted on Google
Jamie Strong
Jamie Strong

Just completed our house purchase today. Great service from start to finish with Josie Plester and the team at Holden Copley.

Posted on Google
Simon Denning
Simon Denning

We are in the midst of a house sale and purchase right now. Holden Copley West Bridgford have been fantastic so far and sold our property much faster than we expected!

Having moved from another local agent after 6 months with little progress, Chris from Holden Copley came to value our house and gave us confidence that they liked the property and could market it well. The photographer was fantastic and the marketing was so good that we had 6 viewings in the first week! Mia from the sales team has been wonderful! Speedy and attentive communication meant we got an offer we were happy with.

Thank you to all at Holden Copley West Bridgford as we move on to the Progression team.

Posted on Google
Ahmed Altaweel
Ahmed Altaweel

Stephen has been absolutely brilliant throughout the whole process. He is always patient, takes the time to explain everything clearly, and makes what can be a stressful experience feel much easier and more manageable. He’s very knowledgeable about houses and always happy to answer questions, no matter how small. We’ve felt well supported and confident every step of the way. Highly recommend Stephen ☺️

Posted on Google
Paul Schofield
Paul Schofield

Holden Copley West Bridgford have acted professionally and timely in regard to the valuation, marketing and eventual sale of our Mum's property in the area. Their friendly office staff are a great team and worked really well to keep us both informed and therefor reassured that the sale was proceeding at the correct pace. We have no hesitation in recommending the Holden Copley West Bridgford team when entrusting them to carry out conveyancing work for anyone embarking on a similar 'journey'.

Posted on Google
Nancy SM
Nancy SM

We had an excellent experience with Holden Copley West Bridgford from start to finish. Our property sold incredibly quickly, far exceeding our expectations, and the whole process felt smooth and well managed. Viewings were handled professionally and efficiently, with great communication throughout so we always knew what was happening.

The sales progression service was really good. They kept everything moving, regularly updated us, and proactively dealt with any issues, which made the process far less stressful than we anticipated. We felt well supported at every stage and completely confident that our sale (and our purchase as this was also with Holden Copley) was in safe hands.

I wouldn’t hesitate to recommend them to anyone looking to sell their property.

Posted on Google
Michael Evans
Michael Evans

Holden and Copley provided a great service from start to finish. From the initial home visit right through to completion. Sheryl was our sales progressor. She was personable from the very start, great at giving reassurance and always went above and beyond. She made the whole process less stressful and always dealt with any query promptly. Overall a great company to use.

Posted on Google
Max Pembleton
Max Pembleton

Always a fantastic service working with Holden Copley - everyone in the West Bridgford office super friendly and helpful!

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Rachel
Rachel

Holden and copley were great from the very start. One department designing the house advert, then passed to someone who deals with the viewings and then passed to a mediator who helps with the selling. Each person was professional and helpful. Melissa was particular excellent at chasing solicitors to try and help the sale go through as smoothly as it could. A great system and great team work. Thank you

Posted on Google
Jack McCormick
Jack McCormick

We've had a few different viewings now accompanied by Stephen Jonker. He's been friendly, informative and professional - we look forward to more viewings with Stephen in the future!

Posted on Google
Jay Heath
Jay Heath

We are really pleased with the service from Bethan at Holden Copley. She has made the initial process flow seamlessly, nothing has been too much trouble. We are now looking forward to heading into the conveyancing stage.

Posted on Google
Cluck Brothers
Cluck Brothers

A fantastic experience from start to finish. The whole team at the West Bridgford branch were incredibly helpful and completely professional. It was a very difficult sale as the buyers caused a lot of delays and stress, but everyone in the office supported me throughout. Karen, the sales progressor, was an absolute star and truly had my back the entire way. I could not have asked for better service. I would recommend the entire team and the company without hesitation. 100% percent recommend!. Ashley Childs.

Posted on Google
Elsie Greenjordan
Elsie Greenjordan

Karen Eccles at Holden Copley was great, she was on it! Great communication and it all sailed through with little to no complications. They were always very friendly and accommodating when I had questions. I would use Holden Copley again and recommend them to friends and family.

Posted on Google
Steve Brill
Steve Brill

It has been my sincere pleasure to sell my house through the West Bridgford office. They quickly found us a buyer in a difficult seller's market.

It would be wrong for me to mention anyone individually, because they have all been so helpful and supportive throughout the conveyancing process. -They are all consummate professionals.

That support doesn't end with finding a buyer, either. Throughout the conveyancing process, I received regular updates on the sale's progress. They also liaised with solicitors and the vendor's agents—a truly remarkable, complete package.

I cannot recommend them highly enough.

Posted on Google
Tony Maycock
Tony Maycock

What a fantastic service. Sheryl couldn’t do enough for me. I would highly recommend Holden & Copley. Thank you.

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katie murphy
katie murphy

Melissa was incredible and so helpful through the whole process. A true gem!! Couldn’t recommend Holden Copley enough.

Posted on Google

About HoldenCopley West Bridgford

HoldenCopley is an award-winning independent estate agent with offices across the East Midlands, including West Bridgford, Arnold, Hucknall, Long Eaton, Mapperley, and Mansfield. Founded in 2014 by Steven Holden and Matt Copley, the team combines strong local expertise with regional reach, offering comprehensive property services including residential sales, lettings, new builds, land, and commercial property.

The firm has earned multiple accolades reflecting its commitment to service excellence. HoldenCopley's Arnold branch was the top-selling independent estate agent in England for two consecutive years. The company has been recognised as Best Independent Property Agent for three years running in the Real Estate and Property Awards, received Gold at the British Property Awards for two consecutive years, and won Best Sales Overall at the EA Masters awards. All staff are members of NAEA Propertymark, ensuring compliance with industry standards above legal requirements.

HoldenCopley provides house valuations, property sales and lettings services, and property management across Nottinghamshire and surrounding areas. The team is committed to delivering results-driven service and holding clients' best interests at heart throughout every transaction.