Reputation Profile

Anna Smith Estate Agent

5.0Verified
Excellent
Based on 120 Reviews Discovered Online

Summary of Reviews

Anna Smith Estate Agent has built a strong reputation for responsive, personalised service that consistently exceeds customer expectations. Reviewers repeatedly praise the team's professionalism, accessibility, and genuine care throughout both buying and selling processes. Communication stands out as a particular strength, with many clients highlighting the convenience of WhatsApp contact and the prompt, informative updates provided by Anna and her colleagues, particularly sales progressor Jinny. The firm's local market knowledge and proactive approach to marketing properties have resulted in notably swift sales, with several clients reporting their homes sold within days or weeks, often at or above asking price. Clients consistently contrast the personal touch and dedication of Anna Smith Estate Agent favourably with larger high street competitors.

The team's ability to navigate complex transactions, maintain calm reassurance during protracted chains, and provide honest, frank advice has earned particular appreciation from first-time buyers and those managing emotionally demanding sales. Reviewers describe feeling genuinely supported rather than simply processed, with Anna herself often conducting viewings and remaining accessible throughout conveyancing. The combination of professional expertise, flexible working practices tailored to clients' needs, and what many describe as a warm, approachable manner has made the firm a recommended choice across Ely and the surrounding area.

Locationiad UK - Ely Estate & Letting Agents, Saint Mary's Street, ELY, UK

Reviews Discovered

Occasionally Reviews May Be Duplicated On Different Sources

Chris Bisson
Chris Bisson

I cannot recommend Anna Smith (Ely Estate Agent) more highly!

She has a refreshingly bright and modern approach to the typically staid and traditional estate agent business, with an incredibly strong talent for marketing through video/social media... while a picture tells a thousand words, in this day-and-age a video is worth *SO* much more.

The team around her are fantastic, everyone from the office team, the photographer, the videographer, etc. were brilliant.

And [another] one of Anna's standout differentiators is that she has a dedicated sales progressor on her team whose sole job is to ensure all parties (and especially their solicitors!) are aware of what is going on and to keep things moving forward. This can prove to be a crucial factor to a successful property sale given the way in which most UK property transactions seem to done!

Of course all this excellence does mean that the pressure is on you as the seller to have a product worthy of Anna's attention. So if you have a gorgeous property which you want to sell for top dollar (pound?!), do not hesitate to give Anna a call. You will not regret it.

Our property was on the market for just 6 days... says it all really!!!

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John Lord
John Lord

We decided to sell our property with Anna Smith from IAD estate agents after watching her posts for properties she was selling and the way she walked from room to room with excitement in a way that really engages you to want to buy. Anna uses drones to get fabulous aerial views of the property so with this we called for a chat about the property we wanted to sell and instantly decided she was the agent for us after making us feel fully confident our property would sell and in no time at all it was marketed and a buyer found in the first week. Anna has a strong professional team that takes care of each aspect of the sale making the sale so smooth from selling to conveyancing it only took an impressive seven weeks to complete the sale. Having previously had disappointing results with other estate agents we found that Anna Smith truly is in a league of her own. A very professional and first class estate agent who we’d highly recommend to anyone. Thank you Anna and all your team, you made selling our property a great experience.

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Chloe Smith
Chloe Smith

Anna is honestly the best, and Charlie was great too. Running a business in Ely, I’d only ever heard great things about Anna, so when she posted our dream home, I was so excited!

We’d been on viewings with high street estate agents, and the level of service with Anna & the team really does show why you should support small businesses instead!

Our buying process was flawless from start to finish. We viewed the house with Charlie and he was not pushy at all. He allowed us to look around at our own pace, and Anna’s recommendation of solicitors meant that, from start to finish, the whole process was only 7 weeks!

All communication was done via WhatsApp, which was so efficient and helpful (as we all know emails can sometimes be missed!).

If you’re thinking of buying or selling a house, I’d highly recommend using Anna.

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Lee Davis
Lee Davis

Dear Anna (IAD)

I wanted to take a moment to express my sincere thanks for everything you did to help me sell my house. You truly couldn’t have done more — your determination, support, and willingness to go out of your way made a real difference from start to finish.

Nothing was ever too much trouble for you, and I always felt fully supported throughout the entire process. Your professionalism and kindness made what could have been a stressful experience feel smooth and manageable.

Because of all this, I want to thank you very much. I genuinely appreciate everything you’ve done.

Kind regards,
Lee

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Hayley Collen
Hayley Collen

Would definitely recommend Anna
My property was sold with incredible speed for the asking price
Anna responded to all queries and questions promptly and in a friendly manner
If I need the services of an estate agent again I would definitely contact Anna

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Richard Andrews
Richard Andrews

Very impressed with the personal touch applied throughout the buying and selling process. Would highly recommend Anna and her team for their professional and friendly service. Many thanks!!

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Amber Dickinson
Amber Dickinson

Anna and Jinny are brilliant. Anna is really warm and approachable, always happy to answer questions and made our purchase run as smoothly as possible. Thanks so much for helping us find our dream home 🥰🥰

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PAUL HUTCHINSON
PAUL HUTCHINSON

Very smooth easy process , Anna sold my property in Sutton to the first people to look 😊

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Dani Dodd
Dani Dodd

Anna successfully negotiated both the sale of our home and the purchase of our new property. Throughout the entire process, she was always accessible and provided information whenever possible, which helped reassure us during what was inevitably a stressful time.Anna and Ginny were consistently professional, respectful, and courteous. They also ensured that our priorities and concerns were clearly communicated to all parties involved, helping the process run as smoothly as possible.Our experience with them was significantly more positive than with any other estate agents we have dealt with, and we would not hesitate to recommend their services.

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Chloe B
Chloe B

Anna and Jinny were fantastic throughout our house sale process. From the moment we met Anna we had complete confidence she would be the right person to sell our house. Anna arranged an open day for our house and managed to secure full asking price on day one! Throughout the house sale and our house purchase process, Jinny kept us informed helping us to move in a short time. Would recommend Anna to anyone looking to sell their house.

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naomi smith
naomi smith

Anna was incredibly helpful and was professional, friendly and communicative, responsive and proactive, throughout our house purchase process from start to finish, thank you for helping us secure our first home! Naomi

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Christina Wadeson
Christina Wadeson

What can I say about Anna and Jinny, they are fantastic at what they do! During a very longwinded transaction and chain with multiple delays, they remained calm and reassuring throughout. Anna was on hand and answering messages immaterial of the time received and provided prompt answers. I cannot recommend Anna, Jinny and iad UK enough. Ladies, thank you for everything!

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Jennifer Dicks
Jennifer Dicks

We chose Anna to sell our home based on her highly professional manner, local market knowledge and the high level, personal service she was able to offer. Anna went above and beyond our expectations, selling our house within one week and through one expertly organised open morning of viewings. As busy professionals we were grateful to have the whole process wrapped up so seamlessly and with minimal effort from us! Anna’s flexible WhatsApp communication suited us perfectly, again being able to fit communications easily around our work commitments. Her colleague, sales progressor Jinny, was also exceptional, chasing up updates along the chain and providing us with a weekly roundup. As first timers to selling in a chain, we appreciated Anna and Jinny’s support and level of communication. Buying our dream home and selling our first home has been a smooth process and stress free, and we cannot recommend Anna and Jinny highly enough.

Posted on Google
Heather Fletcher
Heather Fletcher

Would recommend Anna over a high street estate agent any day of the week! She is very hard working and approachable. She is just so lovely and sold our house for us in a tricky market.

I wish she could have helped us with our purchase as well as the estate agent managing that just shows how special Anna is

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Charlotte
Charlotte

Anna and Jinny have been exceptional from start to finish. Their personal approach is unlike anything we have experienced with an estate agent before.

Throughout the entire process, they were consistently friendly, helpful, and honest.

We particularly appreciated the weekly updates from Jinny on the progress of both our sale and purchase — it made such a difference to be kept fully informed and to know that they were proactively chasing matters when needed.

Thanks to their calm and reassuring manner, the selling experience felt remarkably stress‑free.

We couldn’t recommend Anna and Jinny enough!

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Eleanor Barlow
Eleanor Barlow

100% would recommend! Anna was amazing throughout the whole process. She was incredibly knowledgeable about our now home (something which is hard to find!) as well as being incredibly diligent through the whole process, helping to make buying our first home not a stressful process! Thank you so much Anna ☺️

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Ollie Martin
Ollie Martin

Anna and team were really friendly and helpful throughout the process of buying our house. They were always really easy to communicate with and kept us regularly updated. Thanks very much!

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Clare Hegarty
Clare Hegarty

Anna brings a personal touch that you rarely find from your normal high street estate agents. She represented my house beautifully, and we had it sold STC within a week. One of the things I appreciated is her honesty - rather telling me what I may have wanted to hear, she gave me a realistic and frank assessment of what the property would achieve in the current market. I also appreciated the fact that she is a consistent presence through the sales process - she did all the viewings and she made sure that she had all the information to answers buyers' questions properly. Thank you Anna - 5 stars from me!

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Emma Blois
Emma Blois

Anna was communicative and efficient throughout our house purchase process, and we really valued being kept fully informed at all stages. We would recommend Anna to everyone!

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wendy wilson
wendy wilson

Without a shadow of doubt dealing with Anna Smith for the sale of my home was the most easy, straightforward, professional process I have ever done whilst selling a property (and I have sold many over the years). The property sold after one viewing as Anna knows her target market. During the conveyance I was kept up to date at all times by Jinny who deals with the sales progression, so another 5 stars for her level of service as well. I highly recommend Anna Smith, and compared to the other local agents in Ely that I had the misfortune of dealing with prior to instructing Anna, she is in a totally different league.

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Ineke
Ineke

We’ve had the best experience using Anna Smith to sell our house. Anna is so dedicated and works so very hard to make everything easier. We could not have done it without her. Thank you so much Anna

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Molly-May Lower
Molly-May Lower

Anna was our vendors’ estate agent and was absolutely excellent! She was so supportive and engaging throughout the process and always very responsive to questions we had, highly recommended!

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Ji Hr
Ji Hr

Anna was absolutely brilliant. She both sold our house (in record time no less) and sold us our new, dream home. The way she markets properties is really high-quality and you can tell she genuinely loves helping people find the right home for them. Her communication is outstanding, so we always knew what was happening and what would come next. Would definitely recommend to anyone looking to make their next move.

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Chris Hawes
Chris Hawes

Anna was friendly and engaged right from the start and found a buyer for our house the day before it was going on the market! She also handled our purchase and although this went through a series of problems (not her fault at all), she and her team saw us through and supported us the entire time. I have no hesitation in recommending her above all others.

Posted on Google

About Anna Smith Estate Agent

Hello! I'm Anna Smith, your award-winning independent estate agent proudly serving Ely, Littleport, and the surrounding villages. As a long-term resident, I have an unwavering passion and extensive knowledge of our beautiful region, which allows me to offer you genuine insight and guidance throughout your property journey.
My commitment to delivering exceptional, personalised service has been recognised with prestigious awards within iad, celebrating the outstanding results I've achieved for my valued clients. When working together, you benefit not only from my local expertise but also from the support and extensive reach of over 20,000 iad agents worldwide.
Whether you're looking to find your forever home, invest wisely, or sell your current property, I'm dedicated to making your experience smooth, transparent, and enjoyable from valuation right through to handing over the keys.
Choose an estate agent who genuinely cares about your success and knows the local market inside out. Reach out today—I'd love to help you embark on your next property adventure!