Miles & Barr Canterbury

On Google it says the Canterbury office is open until 5pm. Arrived at 2.45pm. Called the office. Was told that the office closes at 2.30pm. Very disappointed to have travelled from London today to find a large estate agent not abiding by it's opening hours.

Reece is very polite and friendly, he was very patient and professional. He explained everything to us in a very clear manner and gave us the space opportunity to ask questions. Thank you Reece.

We have been working with Julie over the last few weeks amazing service she has gone above and beyond to help us

The Canterbury team at Miles & Barr have been great! Highly recommend them. A special note to the excellent service and awesome customer experience received by Luke Payne from the sales team. The lettings agency has been awesome too - a thank you to Charlotte Dyer and the lettings team for their ongoing support. Regards, Alba.

Incredible communication and excellent service, the team is very patient and understanding with a particular shoutout to Bradley and Jed for their help

I recently viewed a property and had a very positive experience.Sales consultant Mr Rhys Whittock was excellent throughout the viewing.He is very professional,friendly and explained everything clearly, including important details about the property and buying process. I appreciated his patiience in answering all my questions and making me feel comfortable without any pressure.

I would highly recommend their service to anyone looking to buy a property.

My experience with Miles & Barr was absolutely excellent. Lisa showed me around several properties and was incredibly helpful throughout the process. As I’m searching for a place on my own, I especially valued her honest advice and thoughtful insights. She was always honest, never pushy, and provided useful information not only about the properties themselves but also about the surrounding areas and other useful information.
Hannah was also fantastic, she organised my viewings efficiently and even went the extra mile by contacting me about a new property before it was listed online, knowing it matched exactly what I was looking for.
Overall, the service I received was friendly, professional, and genuinely supportive. I would highly recommend Miles & Barr to anyone looking for a reliable and personable estate agent.

My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing.

Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional.

The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability.

There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all.

A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency.

Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed.

Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading.

Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service.

Based on my experience, I would not recommend this estate agent.

Rhys was friendly and helpful before and during the viewings. Professional service.

Rhys took me on a viewing with my partner and seemed abit wired….. maybe someone should check his keys…

Rhys was excellent. Very knowledgeable, patient, and ready to answer all my questions. We took our time viewing the properties and going over the details. He gave me good advice and I feel much more confident as a buyer now. Thank you!

My partner and I have been viewing properties in Canterbury and have been working with Jed. He has been wonderful with both of our viewings, and has been extremely friendly and responsive to all of our queries, making us feel very comfortable throughout the process. It has been a pleasure meeting him.

Jed was very knowledgeable, professional and helpful. Went out of his way to arrange a last minute appointment

Despite the inevitable stress involved in buying a property for the first time, my sister and I were delighted to meet Rhys, Sales Negotiator at Miles & Barr Estate Agents - Canterbury.

Rhys, a tall and good looking young man, with his professionalism and dedication really made a difference during this stressful time in our lives.

We had a fantastic experience right from the start. Rhys was incredibly supportive, transparent, responsive and very well informed. Rhys took the time to understand what we were looking for and offered to help and guide us to find our "dream home".

We had a truly great experience today with Rhys and would not hesitate to use his services again.

Thank you very much once again for all your support and guidances you gave us.

Cristina and Ingrid

Great communication throughout and nothing was no much trouble!
Luke was knowledgeable and took me through all the steps and explained them every step of the way.
Highly recommend them !!

Great Service from Miles & Barr Canterbury!

The team was incredibly helpful throughout my mortgage process, explaining everything clearly and guiding me every step of the way. They stayed in touch and followed up consistently until completion, even managing delays proactively. With access to good mortgage options via Finamply and strong local knowledge, I’d highly recommend them.

Chad was great, showed us the property, was very understanding, although we were stuck in traffic, he waited.
Thank you Miles and Barr for your services and grateful to people like Chad who are very keen to deliver the best there is.

Reece was very helpful and insightful

Jed Hunt met me at the house and showed me around the property. He was extremely friendly and easy to deal with, took the time to walk me through everything, and was more than happy to answer any questions I had. Jed was very knowledgeable and gave me honest, straightforward insight into the property, which I really appreciated. Overall, it was a great experience and I felt well informed throughout the viewing.

Rhys was really helpful and informative. Any questions he didn’t have an answer for, he made a note of to ask the owners

Great experience with Rhys.
Professional, responsive, and very helpful throughout the whole process.

Reece was very attentive in showing us around a property today, thank you :)

Rhys Whittock was absolutely brilliant in showing me around the properties. He answered my questions well and was very helpful