Sharpes Estates Ltd

Had a great experience. Nichole was the absolute best, with whatever we needed she was always there. Would recommend it

They were simply amazing.
Made the whole process fast and easy, always got back to me straight away and was friendly and professional.
Highly recommended

Nicole was excellent and very accommodating to my last minute viewing!

Best Estate Agency in SW London, Highly Recommended. The whole team is super professional, trustable and friendly. They helped us, to find exactly what we were looking for!!!
Highly Recommend A+++++++. Great Service!

Extremely Disappointing and Unprofessional Experience – Avoid at All Costs

Our experience with Sharpes and their partners at Darren Estates was extremely disappointing from start to finish. What initially seemed like a promising opportunity to rent a property quickly turned into a frustrating and highly unprofessional process.

We viewed a property we really liked and, after careful consideration, decided to put in an offer. The agency strongly encouraged us to move quickly, explaining that the market was competitive and that other agencies were involved. Following their advice, we proceeded immediately — submitting our holding deposit promptly and completing reference checks without any issues. We also provided multiple additional documents when requested, doing everything expected from our side.

The first major red flag came when we discovered that Sharpes had not been transparent from the beginning. When we viewed the property, we were not informed that they were acting on behalf of another letting agency, Darren Estates. They were essentially just a third party in the process, something that absolutely should have been disclosed upfront.
From that moment onward, the situation deteriorated rapidly. Communication was extremely poor and there was a complete lack of proactivity from both agencies. We repeatedly had to chase them for updates on when we would receive a draft tenancy agreement, while at the same time they continued to request additional documentation from us.

Another extremely concerning moment happened as soon as our references were approved. Instead of receiving the tenancy agreement for review, we immediately started receiving automated messages with strict deadlines demanding payment of the 5-week deposit and the first month’s rent — despite the fact that we had not even been provided with a tenancy agreement to read or sign yet. Being pressured to transfer thousands of pounds without having seen any contract was completely unacceptable and highly unprofessional.

After multiple phone calls every day, it became increasingly clear that something was not right. Sharpes repeatedly told us that Darren Estates should have been providing answers and claimed they were only acting as a mediator, while Darren Estates apparently were not responding to emails or calls. The level of disorganisation between the two agencies supposedly managing the same property was shocking.
Any professional agency that has secured tenants should have a clear interest in progressing the tenancy efficiently. Instead, we were left in limbo for 10 days, constantly chasing for updates and receiving no clear answers.

Then, completely out of the blue, we were informed that the landlord had withdrawn their mandate from both Sharpes and Darren Estates. No real explanation was given. After securing the property, paying a holding deposit, completing all checks, and even starting to plan our relocation, we suddenly found ourselves back at square one.
The entire experience felt chaotic, poorly managed, and deeply unprofessional. Tenants deserve transparency, communication, and basic competence — none of which were provided here.

The moral of the story: if something feels off and you start noticing multiple red flags during the process, trust your instincts and walk away. We ignored the warning signs and paid the price in time, stress, and uncertainty.
Avoid dealing with these agencies if you can.

Nicole was fantastic, arrived early, showed every amenity and extremely helpful in showing different apartment options - fantastic to deal with

Great people to deal with. Special thanks to Nila for being helpful.

I had a good experience renting through this letting agency over the past year. The team was professional, responsive, and helpful whenever any issues came up. The process from moving in to moving out was smooth, and communication was clear throughout. Thank you for your support during my tenancy.

Andrew and the team have looked after me for almost 2 years, sad to be moving on (buying own place). Thanks guys!

While I was still living in the flat near the end of my tenancy, viewings were scheduled in dense back-to-back blocks that seriously impacted privacy and normal use of my home. When I proposed reasonable alternative timings, there was little flexibility once appointments had been arranged.

I submitted a formal complaint with email evidence, but the “final response” was two sentences and didn’t engage with the issues, just a refusal and a signpost to the redress scheme. They later replied publicly inviting me to contact them, but they’ve gone quiet privately and still haven’t provided a proper point-by-point response.

The agency in these 7 years has always been available and has always tried to accommodate me as much as possible for them to do so and they have been able to trust me even when my life has undergone major changes and difficulties. Recommended.

I’ve had a great experience with Sharpes Estates. The team has always been professional, responsive, and easy to communicate with. Everything was handled smoothly from start, and they are always happy to help with any questions. Highly recommend them to anyone looking for a reliable letting and estate agency!

Had a good experience with the recent inspection in our flat. Everyone is pleasant and easy to talk to. Special mention to Nila, thank you for all your help.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity”.- Thank you Nila for your compassion, understanding and professionalism it was greatly appreciated, I would recommend Nila with absolute confidence.

Great service and very speedy process. Nila was exceptional!

Good communication!

Name: Katherine & Benny Ward

I cannot recommend Sharpes Estates highly enough. Our agent, Andrew, was an absolute joy to work with - incredibly professional and friendly throughout, but also prepared to act firmly on our behalf during any hiccups in the process. His management skills was also excellent; he responded swiftly to inquiries and always keep us in the loop on any developments. We couldn't have asked for a better agent in letting our first home together. Thank you, Andrew Katherine & Benny

I have rented my house through Sharpes Estates over 22 years ago and they have just sold it for me, so I have experience of both ends of the chain as it were.

The service Andrew and colleagues provided was superb! Highly professional, extremely knowledgeable about the market and area, and simply lovely staff to deal with. I was selling having already moved 85 miles away and it was a huge relief to know that in my absence I could leave everything in their more than capable hands.

Great support and excellent renting, with professional and expert guidance throughout by every member of this well established Estate Agent. We had our hands held for every step and would have no hesitation to highly recommend Sharpes Estates.
We found Sharpes Estates to offer an old school service which is very hard to find nowadays.

Sharpes Estates are the most helpful estate agents I have ever come across. Adele went above and beyond what I would expect of an agent, reading meters, checking on an empty house, facilitating the whole process so all ran smoothly. I live a long way away but she constantly kept me in touch and immediately responded to any calls or messages. Very highly recommended and I am very thankful