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My experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. During the process, I was told that I could only proceed with the purchase if I signed the Gazeal reservation agreement and paid the reservation fee by Friday, or the property would be shown to other potential buyers over the weekend, and I will not have the chance to take it off the market and secure it. As a result, I ultimately lost my reservation fee when I withdrew from the property, even though my withdrawal was reasonable and in line with the agreement. As a buyer unfamiliar with reservation agreements, this was uncomfortable and not clearly explained as something I could decline. Given the financial and legal implications of such agreements, I believe buyers should be given clear, balanced information and genuine choice, without feeling pressured to proceed with a particular third-party service. Based on my experience, I would advise buyers to take time to fully understand any reservation agreements and to ask explicitly whether alternatives are available before committing.