betterhomes
One of the worst experiences of my life. I honestly find it shocking that the agent, Leah Coyne, is even allowed to work in this position. I don’t know how Betterhomes accepts to tarnish its reputation by having her in the team. I have never experienced such an unprofessional level of service before. At first, the impression was normal and polite, but later it became clear that there was constant pressure, misleading promises, and aggressive sales tactics. I was repeatedly pushed to make payment immediately, being told that the apartment would be gone right away and that I could not wait if I wanted to secure it. It strongly felt like her only priority was to receive her commission as quickly as possible. In short, we viewed an apartment that we really liked. However, questions regarding the property were answered late and unclearly. First, I was told it was acceptable to pay the agency fee and deposit in cash, then later I was told it was not acceptable. After that, I was instructed to transfer the money first and that the contract would be signed immediately once the payment was received. I then waited three working days for confirmation of my payment, and even longer until we were finally able to sign the contract. During the entire process, I found the communication disrespectful, unfriendly, and very frustrating. I understand that Leah may still be learning, as she does not yet have her own license and appears to be working under her manager’s supervision. However, basic professionalism and respectful communication with clients should be expected at any level. Furthermore, several agreed points were not respected. I was not allowed to move in without cheques, even though I had already paid everything, including the first payments and required cheques. I was told I needed to provide the cheques first for “security reasons” before receiving access to the apartment. I explained clearly that I was in the process of receiving my Emirates ID and therefore unable to open a bank account yet. This situation was completely outside of my control, and due to local administrative delays, it took longer than expected. Despite this, the contract had already started, and I was required to pay for an apartment that I could not access. At the same time, I also had to pay for a hotel because I still had no place to stay. Overall, this was an extremely disappointing and highly unprofessional experience. The apartment itself is excellent, and the landlord has been kind, helpful, and supportive. If I had not urgently needed a place to move into, I would have fought for my rights and ensured that Leah did not receive any commission. That commission would have been better given to someone who actually knows how to communicate and treat people properly. To be fair, Betterhomes as a company is not the issue here. My complaint refers solely to the poor support and experience I had with the agent Leah.