HoldenCopley Long Eaton

Holden Copley have been excellent as my chosen agents. From the first point of contact right through to acceptence of an offer, the company have been most professional. Lewis Clarence one of the negotiators, kept me right up to date and took time to answer all of my questions. A smooth and easy process from the start.

Lewis Clarence has been fantastic at Holden Copley. He was personable, professional and prompt with responses. I liked that he followed up with phone calls and made the whole process run smoothly. Thanks for your help with buying my property Lewis.

Since posting this review, Joseph has been in direct contact with me. He was understanding, professional, and took the time to properly listen to my concerns. He apologised for the initial experience and offered to resolve things personally, which I genuinely appreciated.

While my original experience still stands, it’s only fair to recognise the effort made afterwards to put things right.

Overall, the follow-up service was very good, and based on this, I would recommend ensuring that you speak to Joseph directly for your valuations to avoid any miscommunication.

Everyone makes mistakes, but it is how they are put right that counts, hence why I agreed to give Joseph a future opportunity in a different area, after which I will update the review again.
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My experience with HoldenCopley was disappointing, particularly when compared with several other local agents I had dealt with over the same period. To be honest I was surprised as they have great online reviews and I suppose, I expected more from them.

I contacted them to arrange valuations for my uncle’s properties during a difficult family situation, where accuracy and a professional level of service were important. Unlike the other agents, they were not willing to visit the properties and instead only offering what they described as a “desktop valuation” which would be conducted by their sales manager Joseph.

Liv was my initial point of contact. While she was polite and professional, the service felt less attentive than the others to which I had spoken. Despite explaining that one of the properties would be going to market just as soon as the solicitors cleared it and that accurate valuations were important, I was still only offered a desktop valuation.

I agreed to this, although it was with some hesitation, as this is not something I had come across before and expected a more thorough approach. My gut instincts told me that I could perform a desktop valuation using Zoopla or one of the other online housing sites.
Because of this I was left feeling anxious about it, so I said that I would provide information on each property to assist them in making a more accurate valuation. I completed this the same day and emailed it over.
It then took close to a week for the valuations to be returned, and unfortunately they were very basic and lacked the level of detail I had received from other agents despite the fact I had provided them with extensive additional information about the properties to help improve their accuracy, but it didn’t appear to have been fully considered.
I emailed Joseph to explain they fell short of expectations and why. To be fair he replied very quickly and professionally to my follow-up email in which I had explained why the figures provided were significantly off the mark compared to other valuations and how they lacked the same level of detail and were ultimately not suitable for the purpose required by my uncle’s solicitor.
Joseph was always courteous, professional, and prompt in his replies, but overall, the service fell well short of expectations. When compared directly with four other agents, the difference in effort, detail, and overall service level is quite clear.
He replied by saying “Sorry that you felt the valuations were inaccurate. I have tried my best to give you the most honest valuations for the properties. Without visiting it is very difficult to confirm exact market value, as I can see you have had several agents visit and we would welcome the opportunity to do the same, rather than to undertake 'desktop' valuations.” And that he liked “to leave clients happy and that they have had a good level of service.”
While I appreciated this, it also left me frustrated. I explained that Liv only offered the desktop valuation despite my explaining what we needed and why, that originally I expected the same level of treatment as the other estate agents had provided only to be left feeling anxious and dubious about the potential outcome.

He did offer to come out but by this point it was too late.

Ive been dealing with Liv over the last few weeks regarding viewing properties, such amazing service, shes very friendly and she couldnt do enough to help . Also Luke who was doing the viewings, lovely young man, again he couldnt do enough for me, answering all my questions, he was very friendly and took time to listen to what i had to say.
I would highly recommend to anyone looking for an Estate Agent that cares.

We are currently in the process of purchasing a property with HC and we have had a great experience working with Ben Lee. He was incredibly helpful throughout the process of securing the property, always responsive and willing to go the extra mile to answer any questions. His professionalism and clear communication made everything much smoother and less stressful. I really appreciated his support and would highly recommend him to anyone looking for a reliable and approachable agent

Great service from Joseph, an all round proffesional estate agency. Highly recommended

Very pleased with the service received from the staff at the Long Eaton office. They always returned calls and responded to emails. A lovely team who worked as one.

I honestly couldn’t recommend Joe more highly. He first valued both my parents’ home and my grandmother’s property last year, and from that moment on, there was never any doubt that he was the valuer I wanted to work with.

Joe’s knowledge of the market is exceptional - he truly knows it inside and out. His insight, confidence, and honesty stood out immediately and gave me complete trust in his advice.

From the very beginning, his communication was seamless. He kept me fully informed, explained everything clearly, and made what can often feel like a daunting process straightforward and stress-free.

Overall, my experience with Holden Copley so far has been fantastic, the whole team are a pleasure to work with. Joe is everything you would want in a valuer; professional, reliable, knowledgeable, and genuinely invested. I wouldn’t hesitate to recommend him to friends and family!

Advise from a seller: I used this agency to sell my house. We agreed on a commission fee,but they informed my solicitor with a different amount. They won't be able to do the viewings, and yes, they have a "great speech" for everything
P.S you still owe me £350

Joe Mcmenamin has supported me through the sale of my family home and later with the valuation of my parents' house. Joe not only has years of experience and understanding of the local property market, but he also understands people and their relationship with their homes. He has always been patient and never pushy understanding that decisions take time and a house is more than bricks and mortar to sellers, buyers and tenants.

Holden Copley at Long Eaton recently marketed our parents property.
Their marketing activities were excellent we were kept informed regularly and we achieved a sale. The key differentiator with Holden Copley is the high level of communication, particularly when progressing an agreed sale, via their dedicated sales progressor who kept us informed all the way along the journey.
Would definitely use Holden Copley again.
Thanks to Amy, Jasmine, Ben and all the other members of the team at Long Eaton.

Sheryl was an absolute standout throughout my property purchase. From the very first viewing to completion, she was consistently professional, proactive, and genuinely supportive. Nothing was ever too much trouble—she kept me updated at every stage, explained the process clearly, and handled any bumps along the way with calm confidence.

What really set Sheryl apart was her communication. She was always quick to respond, incredibly knowledgeable, and made the whole experience feel far less stressful than it could have been. It’s rare to find an estate agent who combines efficiency with such a personable, reassuring approach.

Thanks to Sheryl’s hard work and dedication, the purchase moved smoothly and on schedule. I couldn’t have asked for better service and would happily recommend her to anyone looking to buy or sell.

Ben at the Long Eaton office has been fantastic with helping having our purchase agreed. He has been on hand to help throughout the process, and took his time to explain each steps. Thankyou Ben

BUYER : We recently had an offer accepted through Holden Copley, we were dealing directly with Ben at the Long Eaton branch.
Ben was solid throughout the negotiation process and we felt that he was quite transparent and supportive considering he's working for the vendor, so I guess that means he's good at his job.
I feel we got a fair price in the end. And if I was the seller I would be confident he did his best to get them the best price he could.
I wouldn't hesitate to use them again when searching for a new home.

I had a fantastic experience with Holden & Copley’s Long Eaton branch. I’ve been dealing with Lewis Clarence, who has been brilliant from start to finish. I viewed a property, made an offer shortly after on the same day and within just a few hours it was accepted. The whole process felt incredibly smooth. Lewis was transparent, clear and communicative throughout, which made everything easy and straightforward. Highly recommend their service. Pleasure working with you!

Ben was really helpful and knowledgeable throughout the sales process!

Ben at Holden Copley has been nothing short of amazing during my time using them. Very fast, efficient and understanding for a first time buyer. Couldnt appreciate his help more and would deffo recommend!

Would not recommend! Called about new property within minutes of property going live on Friday. Requested a viewing, said they would come back and confirm when, heard nothing over the weekend. Called back on the Monday to find offer accepted and it’s no longer available. No communication. Unprofessional and annoying.

Fantastic service from Liv ! Super friendly and really helpful with the process so far.

Every time we've visited a property listed by Holden Copley, we've been extremely impressed by the professionalism of the agent showing us around. The last one was Harry - super knowledgeable and engaged - in marked contrast to other estate agents who just sit in the kitchen and can't answer any questions! We've just purchased a house that Holden Copley listed, and Liv and Lewis in the back office team have been so helpful - very fast to respond to messages, very clear about where we were in the process, and what needed to happen to move things along. Highly recommended!

Had a positive experience when searching and finding a house to purchase. Jessica was quick and professional through both emails and phone calls.

Ben from Holden Copley was really helpful throughout our offer process

Just secured a new property and have been dealing with Ben - he’s been absolutely brilliant! Couldn’t have asked for better communication or management of the sale so far. Super responsive, friendly, and easy to talk to. Hopefully this is the start of a smooth, speedy journey to getting my keys! 🏡✨

We’ve had a great experience with Holden Copley purchasing our first home! Sheryl has been so helpful throughout the whole process and she’s made it go smoothly. Thank you for making it so much easier for us…Would highly recommend!